1. Leadership
1. Manager or mentor?
How van bosses help staff develop?
Positive +:
• Evolve :Dictator → Mentor
• Being
o Honest, open & candid
o Compassionate
o Thoughtful
o Kind
o Nurturing
• Coach: support them around them
• Everyday mentoring
• Provide opportunities
• Know when to step back
• An honest & open relationship with those involved
• Help those around them to be at their best
• Give back to each other → sense of community formed
Negative
• Aggression
• Getting isolated in your own business/industry
• Ruthlessness (= medogenloosheid)
o Only results in the short term
• Mistrust/distrust (>< trust)
• Hedging (not being direct, beating around the bush)
o Worse than hedging: passive aggression
• Feedback being a one-way street
1
,Terms:
Being candid:
• Being truthful, even when the truth may be unpleasant or embarrassing
Mentoring:
• A system where experienced people advice and help others, especially at work
Ruthlessness:
• A lack of pity, compassion or mercy for others
Isolated:
• Feeling alone and unable to meet or speak to other people
Leadership:
• Specific qualities needed in order to be good at leading a group, organisation, etc.
Feedback:
• Advice or criticism about how well someone does their job and what needs improvement.
Community:
• The feeling that you belong in a group of people: a sense of …
Peers:
• People who have the same type of job or are on the same level in a organisation.
Compassionate:
• Caring about others and having sympathy for their problems
Nurturing:
• Having a plan, idea, person to develop and be successful.
Mistrust/distrust:
• The feeling that you cannot trust someone or something
Opportunity:
• The chance to do something you want to do or have to do
Hedging:
• A way of avoiding giving an opinion or direct answer to a question.
Killed by kindness:
• Too kind in a way that causes harm because it competes with what should be done
Cautionary tale:
• Story of an event used to warm people
2
, Cut the mustard:
• Be good enough to do something
Make hard calls:
• Take difficult decisions
A cooperative atmosphere means that people help each other.
If something is mutually beneficial, all parties involved benefit from it.
If someone calls the shots, it means that they tell others what to do.
A company that has the best interests of its employees at heart, supports their efforts.
In a company where feedback is a two-way street, employees can tell their bosses what they think.
When decision-making is inclusive, management and staff are involved.
Passive aggressive behaviour is characterised by expressing negative feelings indirectly instead of directly.
Giving feedback on the fly happens spontaneously and in an informal way.
Start-ups that push boundaries challenge established limits.
Sometimes managers need to step back and let their team take initiative.
2. Kindness is key
Killed by kindness:
• Too kind in a way that causes harm because it competes with what should be done
Cautionary tale:
• Story of an event used to warn people
Cut the mustard:
• Be good enough to do something
Make hard calls:
• Take difficult decisions
Positve results of kindness at work:
• ↗ sense of autonomy
• happier, more positive workers
• ↘ risk-taking
• ↘ health-problems
3
1. Manager or mentor?
How van bosses help staff develop?
Positive +:
• Evolve :Dictator → Mentor
• Being
o Honest, open & candid
o Compassionate
o Thoughtful
o Kind
o Nurturing
• Coach: support them around them
• Everyday mentoring
• Provide opportunities
• Know when to step back
• An honest & open relationship with those involved
• Help those around them to be at their best
• Give back to each other → sense of community formed
Negative
• Aggression
• Getting isolated in your own business/industry
• Ruthlessness (= medogenloosheid)
o Only results in the short term
• Mistrust/distrust (>< trust)
• Hedging (not being direct, beating around the bush)
o Worse than hedging: passive aggression
• Feedback being a one-way street
1
,Terms:
Being candid:
• Being truthful, even when the truth may be unpleasant or embarrassing
Mentoring:
• A system where experienced people advice and help others, especially at work
Ruthlessness:
• A lack of pity, compassion or mercy for others
Isolated:
• Feeling alone and unable to meet or speak to other people
Leadership:
• Specific qualities needed in order to be good at leading a group, organisation, etc.
Feedback:
• Advice or criticism about how well someone does their job and what needs improvement.
Community:
• The feeling that you belong in a group of people: a sense of …
Peers:
• People who have the same type of job or are on the same level in a organisation.
Compassionate:
• Caring about others and having sympathy for their problems
Nurturing:
• Having a plan, idea, person to develop and be successful.
Mistrust/distrust:
• The feeling that you cannot trust someone or something
Opportunity:
• The chance to do something you want to do or have to do
Hedging:
• A way of avoiding giving an opinion or direct answer to a question.
Killed by kindness:
• Too kind in a way that causes harm because it competes with what should be done
Cautionary tale:
• Story of an event used to warm people
2
, Cut the mustard:
• Be good enough to do something
Make hard calls:
• Take difficult decisions
A cooperative atmosphere means that people help each other.
If something is mutually beneficial, all parties involved benefit from it.
If someone calls the shots, it means that they tell others what to do.
A company that has the best interests of its employees at heart, supports their efforts.
In a company where feedback is a two-way street, employees can tell their bosses what they think.
When decision-making is inclusive, management and staff are involved.
Passive aggressive behaviour is characterised by expressing negative feelings indirectly instead of directly.
Giving feedback on the fly happens spontaneously and in an informal way.
Start-ups that push boundaries challenge established limits.
Sometimes managers need to step back and let their team take initiative.
2. Kindness is key
Killed by kindness:
• Too kind in a way that causes harm because it competes with what should be done
Cautionary tale:
• Story of an event used to warn people
Cut the mustard:
• Be good enough to do something
Make hard calls:
• Take difficult decisions
Positve results of kindness at work:
• ↗ sense of autonomy
• happier, more positive workers
• ↘ risk-taking
• ↘ health-problems
3
