HROB 101 SAC STATE (EXAM 1 STUDY GUIDE) | QUESTIONS AND ANSWERS | WITH
COMPLETE SOLUTION!!
Psycology - (ANSWER)Austin Reed is a graduate student helping to organize a study on individual job
satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on the job. His
department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a
graduate student in the department of ________.
organizational behavior (OB) - (ANSWER)The study of the way people interact within groups. Normally
this study is applied in an attempt to create more efficient business organizations. The central idea of
the study of organizational behavior is that a scientific approach can be applied to the management of
workers.
Attribution theory - (ANSWER)_____ suggests that when we observe an individual's behavior, we
attempt to determine whether it was internally or externally caused. That determination depends
largely on three factors: distinctiveness, consensus, and consistency.
Psychology - (ANSWER)the science of behavior and mental processes
social psychology - (ANSWER)study of how we think about, influence, and relate to one another
Sociology - (ANSWER)the systematic study of human society
Antropology - (ANSWER)the study of human life and culture
Job Performance - (ANSWER)assesses whether a person performs a job well.
Task - (ANSWER)a piece of work that needs to be done
organized citizenship behavior - (ANSWER)Discretionary behavior that is not part of an employee's
formal job requirements, and that contributes to the psychological and social environments of the
workplace
, HROB 101 SAC STATE (EXAM 1 STUDY GUIDE) | QUESTIONS AND ANSWERS | WITH
COMPLETE SOLUTION!!
Counterproductive Work Behavior (Deviance) - (ANSWER)Intentional employee behavior that is contrary
to the interests of the organization
organizational commitment - (ANSWER)the degree to which an employee identifies with a particular
organization and its goals and wishes to maintain membership in the organization
Perceived Organizational Support (POS) - (ANSWER)the degree to which employees believe an
organization values their contribution and cares about their well-being
affective commitment - (ANSWER)a desire to remain a member of an organization due to an emotional
attachment to, and involvement with, that organization
continuance commitment - (ANSWER)organizational commitment based on the fact that an individual
cannot afford to leave
normative commitment - (ANSWER)a desire to remain a member of an organization due to a feeling of
obligation
Frederick W. Taylor - (ANSWER)Who is the father of scientific management?
downward communication - (ANSWER)communication that flows from higher to lower levels in an
organization
lateral communication - (ANSWER)communication that takes place among any employees on the same
organizational level
upward communication - (ANSWER)communication that flows from lower to higher levels in an
organization
COMPLETE SOLUTION!!
Psycology - (ANSWER)Austin Reed is a graduate student helping to organize a study on individual job
satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on the job. His
department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a
graduate student in the department of ________.
organizational behavior (OB) - (ANSWER)The study of the way people interact within groups. Normally
this study is applied in an attempt to create more efficient business organizations. The central idea of
the study of organizational behavior is that a scientific approach can be applied to the management of
workers.
Attribution theory - (ANSWER)_____ suggests that when we observe an individual's behavior, we
attempt to determine whether it was internally or externally caused. That determination depends
largely on three factors: distinctiveness, consensus, and consistency.
Psychology - (ANSWER)the science of behavior and mental processes
social psychology - (ANSWER)study of how we think about, influence, and relate to one another
Sociology - (ANSWER)the systematic study of human society
Antropology - (ANSWER)the study of human life and culture
Job Performance - (ANSWER)assesses whether a person performs a job well.
Task - (ANSWER)a piece of work that needs to be done
organized citizenship behavior - (ANSWER)Discretionary behavior that is not part of an employee's
formal job requirements, and that contributes to the psychological and social environments of the
workplace
, HROB 101 SAC STATE (EXAM 1 STUDY GUIDE) | QUESTIONS AND ANSWERS | WITH
COMPLETE SOLUTION!!
Counterproductive Work Behavior (Deviance) - (ANSWER)Intentional employee behavior that is contrary
to the interests of the organization
organizational commitment - (ANSWER)the degree to which an employee identifies with a particular
organization and its goals and wishes to maintain membership in the organization
Perceived Organizational Support (POS) - (ANSWER)the degree to which employees believe an
organization values their contribution and cares about their well-being
affective commitment - (ANSWER)a desire to remain a member of an organization due to an emotional
attachment to, and involvement with, that organization
continuance commitment - (ANSWER)organizational commitment based on the fact that an individual
cannot afford to leave
normative commitment - (ANSWER)a desire to remain a member of an organization due to a feeling of
obligation
Frederick W. Taylor - (ANSWER)Who is the father of scientific management?
downward communication - (ANSWER)communication that flows from higher to lower levels in an
organization
lateral communication - (ANSWER)communication that takes place among any employees on the same
organizational level
upward communication - (ANSWER)communication that flows from lower to higher levels in an
organization
