Introduction to management lectures and summary

MG1 Introduction to management Lecture 1

Organization
A deliberate arrangement of people brought together to accomplish a specific
purpose

Characteristics of organizations




Manager
Someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished

Levels of management




 Top Managers  Individuals who are responsible for making organization-
wide decisions and establishing plans and goals that affect the entire
organization
 Middle Managers  Individuals who manage the work of the first-line
managers
 First-line Managers  Individuals who manage the work of non-managerial
employees

Managers Matter!
Employee productivity, loyalty and engagement hinge on employee/manager
relationship (not on benefits or workplace environment)

,Why are managers important?
 Managerial skills and abilities are critical in getting things done
 Organizations need their managerial skills and abilities in these uncertain
complex and chaotic times
 The quality of the employee/supervisor relationship is the most important
variable in productivity and loyalty

What managers manage?
 Effectiveness = “Doing the right things” Doing those activities that will help
the organization meet its goals
 Efficiency = “Doing things right” Getting the most output for the least amount
of input




Manager
Someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished

 Functions (Fayol)
 Planning, Organizing, Leading, Controlling
 Roles (Mintzberg)
 Interpersonal, Informational, Decisional
 Skills (Katz)
 Technical, Human, Conceptual

Management involves coordinating and overseeing the work activities of others so
their activities are completed efficiently an effectively

Four functions of management

, “It isn’t easy to achieve those things without a manager”
Ten roles, three types
 Interpersonal roles
 Figurehead, leader, liaison
 Informational roles
 Monitor, disseminator, spokesperson
 Decisional roles
 Entrepreneur, disturbance handler, resource allocator, negotiator

Skills managers’ need
 Technical
 Job-specific knowledge and techniques to perform tasks
 Human
 The ability to work well with other people
 Conceptual
 Think and conceptualize about abstract and complex situations

Skills and levels
 Different levels
 First-line, middle or top
 Need different skills
 Which skill is equally important on all levels?
 Technical, human or conceptual?

Skills – Differences per level




Why are customers important?
Consistent, high quality customer service is essential to survival

Importance of Social Media
 Connecting with customers
 Managing human resources