Inhoud
Kennisclips OML ...................................................................................................................................... 2
Product architecture ........................................................................................................................... 2
Business Process Mapping .................................................................................................................. 3
Flow charts .......................................................................................................................................... 4
SWIM lane charts ................................................................................................................................ 5
SIPOC charts ........................................................................................................................................ 6
Little’s law............................................................................................................................................ 8
Waiting line – single server ................................................................................................................. 9
Waiting line – single server constant service time ............................................................................ 12
Waiting line – multiple servers .......................................................................................................... 15
Process charts.................................................................................................................................... 20
Process Capability.............................................................................................................................. 22
Statistical Process Control (SPC) ........................................................................................................ 24
,Kennisclips OML
Product architecture
- Precedes product design
- Long term
- Determines processes
- Requires quit a bit of thinking
For example a trailer
- How does it need to look inside and outside
Slot architecture
- Functions lead to parts
- Not interchangeable
- Variation in look --> bit still the same type of trailer
Integral architecture
- Parts share functions
- Design to order --> a bit more costly
Platform architecture
- Standard platform on which you screw different modules
- Add modules
- Maximum flexibility
Section architecture
- Doesn’t rely on a platform
- Each part will have a function
- Connection with other parts
- Endless variation
- Just use the connected standard
- Partial innovation
, Business Process Mapping
Process = Sequence of events that enables things to happen
Process Mapping
- Step by step
- Who does what?
- Followed by..? what is the sequence
• Create transparency
• Cross-departmental; work together with more departments
• Organizational commitment
• Basis for improvements
Five types
- Flow chart
- Swim lane chart
- SIPOC chart
- Process chart
- Value stream map
Before you start
- Unit of analysis --> what is being processed?
- Goal of the process
- Start and finish --> process is continuous
Kennisclips OML ...................................................................................................................................... 2
Product architecture ........................................................................................................................... 2
Business Process Mapping .................................................................................................................. 3
Flow charts .......................................................................................................................................... 4
SWIM lane charts ................................................................................................................................ 5
SIPOC charts ........................................................................................................................................ 6
Little’s law............................................................................................................................................ 8
Waiting line – single server ................................................................................................................. 9
Waiting line – single server constant service time ............................................................................ 12
Waiting line – multiple servers .......................................................................................................... 15
Process charts.................................................................................................................................... 20
Process Capability.............................................................................................................................. 22
Statistical Process Control (SPC) ........................................................................................................ 24
,Kennisclips OML
Product architecture
- Precedes product design
- Long term
- Determines processes
- Requires quit a bit of thinking
For example a trailer
- How does it need to look inside and outside
Slot architecture
- Functions lead to parts
- Not interchangeable
- Variation in look --> bit still the same type of trailer
Integral architecture
- Parts share functions
- Design to order --> a bit more costly
Platform architecture
- Standard platform on which you screw different modules
- Add modules
- Maximum flexibility
Section architecture
- Doesn’t rely on a platform
- Each part will have a function
- Connection with other parts
- Endless variation
- Just use the connected standard
- Partial innovation
, Business Process Mapping
Process = Sequence of events that enables things to happen
Process Mapping
- Step by step
- Who does what?
- Followed by..? what is the sequence
• Create transparency
• Cross-departmental; work together with more departments
• Organizational commitment
• Basis for improvements
Five types
- Flow chart
- Swim lane chart
- SIPOC chart
- Process chart
- Value stream map
Before you start
- Unit of analysis --> what is being processed?
- Goal of the process
- Start and finish --> process is continuous
