Uitgebreide samenvatting ERP - KMO management

ERP
1 INTRODUCTION TO ERP

1.1 INTRODUCTION TO THIS COURSE

What is a business process?
= Different processes, to make a point and to add value


PHYSICAL PROCESS




1. Warehouse, via ERP weet je exact hoeveel aanwezig is van wat
2. Grondstoffen
3. Productie en verwerking
4. Transport / levering
5. Klant ontvangt product en waarde wordt ervaren


DOCUMENTS




1. Bill of order: products have been ordered
2. Bill of delivery: products have arrived
3. Invoice: pay supplier
4. Salary staff  all staff gets paid
5. Receipt: selling goods to the customer




1

,FINANCE




When the people are getting paid

1.2 BUSINESS PROCESSES




Front office: Processes that interact with the customer

- Sales and distribution

Back office: You don’t see this as a client

- Material management
o Do we have to produce?
o How many products are still in stock?
- Production planning
o How and when are we going to produce it


2

,Deparment: Linked to the process, but not always.

1.3 SALES




Sales department

- Présale and Selection fase:
o What does our customer want?
o Do they come to us? Do we go to them?
- Salesorder: (no way back)
o You sell your product
o Customer buys your product
- Warehouse
o Are the products still available in the warehouse?




WH = warehouse




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