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During the crisis an organizational spokesperson should communicate effectively with the public to minimize the effect of the crisis After the crisis communication with the public should continue as needed and the cause of the crisis should be uncovered Trends in strategic management 1. Globalization 2. Growing influence of the Internet 3. Sustainability 4. Erosion of the low cost-differentiation dichotomy 5. Effective crisis management Organizational structure The formal means by which...

Total qulaity management (TQM) quality control teams that are responsible for finding new and better ways to perform their jobs; they also must monitor and evaluate the quality of the goods they provide .}the totality of features and characteristics of a product or service that bear on its ability to satisfy customer needs. }Differentiators usually invest more in product/service R&D, whereas cost leaders usually invest more in process R&D. true

Arguments against a CSR emphasizes that firms should be active socially only when doing so enhances profits. Managers don't know what's in the best interest of society and they shouldn't spend shareholder resources on such endeavors. Firms don't need to "give back" because they already serve society by providing needed products, jobs, and tax revenues

strategic group select group of direct competitors who have similar strategic profiles structural innovations modifying the structure of the organization and/or the business model to improve competitiveness value innovations modifying products, services, and activities in order to maximize the value delivered to customersMicroenvironment forces affect industries and individual firms within the industry

The matrix structure is a combination of the functional and product divisional structures. Which form of organizational structure is actually a combination of two other forms? A. functional structure B. product divisional C. geographic divisional structure D. matrix structure D. matrix structure

Decline Finance is emphasized Use the SW/OT matrix to develop alternatives Use the SLSC matrix to evaluate the alternatives

Purpose of Five Forces Analysis - evaluates industry by understanding dynamics that shape how much profit potential exists in an industry and is key to knowing how likely it is that a firm will succeed -determines profitability, together factors show attractiveness of an industry If none of the five forces work together to undermine profits, then profit potential is very strong

A Supplier Group if Powerful If Their products are differentiated If the Five Forces are Weak Greater the industry's profit potential One of the Five Forces Threat of New Entrants PESTEL Framework Ecological or EnvironmentalMacro-environmental Factors Consists of the set of external conditions and forces that can influence organizations

Weaknesses-Threat: "Defensive" alternatives, eliminate or minimize a weakness in order to minimize the effect of a threat. Strength-Threat: Utilize a strength to minimize the effect of a threat. Weakness-Opportunity: Shore up a weakness to enable the org to take advantage of an opportunity.

What is the correct transponder code to use for a communication failure? 7600 A controller may issue a safety alert to an aircraft in what situation? In unsafe proximity to terrain, obstructions, or other aircraft You are on a heading of 270 degrees. ATC issues this traffic advisory, "Traffic one o'clock, two miles southbound." Where should you look?