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OTE 3 MKT410 Exam with Questions and Answers Ingram and his co-authors quote Stevens and Kinni (2007): In research involving 80,000 business customers, the number-one characteristic found to define a world-class salesperson is someone who __________. A. knows when to push for a sale (i.e., when to hold 'em), as well as knowing when to cut and run (i.e., when to fold 'em) B. is an extravert, but is able to empathize with customers who are introverts C. doesn't take "no...

OTE 430 Exam with Questions and Answers The __________ era is characterized by more customer involvement in strategic business decisions. a. marketing department b. global services c. sales d. production e. marketing company ANSWER b. global services The supplier with whom General Motors does the most business is __________, which is a supplier of __________. a. LG Chem; battery cells b. Johnson Controls; interior components c. The Bridgestone Group; tires d. Blue Cross-Blue Shi...

MKT 410 OTE 1 & 2 Exam with Complete Solutions A lead that meets or exceeds the screening criteria set by the salesperson's company is called __________. A. a certified sales lead (CSL) B. a qualified prospect C. a referral D. a suspect E. funnel fodder ANSWER B Ingram and his co-authors define __________ as a process designed to identify, qualify, and prioritize sales opportunities, whether they represent potential new customers or opportunities to generate additional business f...

OTE Exam 4 with Questions and Answers The book of Proverbs pictures life as a ______________________. a. journey b. celebration c. Sprint d. test ANSWER Journey According to proverbs, what dispoition toward God constitues " the beginning of wisdom"? a. prayerfulness b. fear c. Straight A's d. Love e. Gratitude ANSWER Fear Ultimately, Proverbs focuses on the development of wise_________. g b. intellect c. speech d. feelings ANSWER Living

OTE Exam with Questions and Answers Frei and Morriss state that the concepts in their book Uncommon Service are "rooted in __________ principles." However, they go on to say that "__________ is where we find some of the largest obstacles to excellence." a) Marketing; operations management b) Human resource; the environment c) Psychological; communication d) Engineering; psychology e) Mathematical; talent (or lack thereof) ANSWER d) Engineering; psychology Frei and Morr...