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Examen
CIPS L5M9 Operations Management LO1
CIPS L5M9 Operations Management LO1 
 
Operations Management 
The processes of managing the resources and processes involved in the acquisition and transformation of inputs and the distribution of outputs. 
Five Key Performance Dimensions / Performance Objectives - Slack and Brandon-Jones 
1. Quality 
2. Speed 
3. Dependability 
4. Flexibility 
5. Cost 
Quality 
Producing products and services that satisfy customer needs. 
Speed 
Ensuring a short lapse of time between when orders are made and fu...