BTEC Business Level 3 Investigating Customer Service

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Unit 14 (Customer Service) - Assignment 2 BTEC Business (Distinction*)

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Unit 14 (Customer Service) - Assignment 2 BTEC Business (Distinction*)
4.5

(2)

4.5

8

17

mayo 2021

2020/2021

A+
Vocational Scenario or Context Your apprenticeship is going well and your supervisor now wants you to take charge of the customer service desk for a week to expand your skills at handling different situations. Task 1 • You must demonstrate customer service skills in at least three different business situations. You need to focus on a demonstration of product/service knowledge when dealing with customers’ queries, requests and problems. You need to fully embrace the role-play scenarios, ...
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BTEC Business Level 3 Investigating Customer Service

PEARSON (PEARSON)

Unit 14 (Customer Service) - Assignment 2 BTEC Business (Distinction*)