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OMPT EXAM 2 ACTUAL QUESTIONS AND CORRECT ANSWERS definition of quality - CORRECT ANSWERSquality is the ability of a product or service to consistently meet or exceed customer expectations what is quality assurance? - CORRECT ANSWERSemphasis on finding and correcting defects before reaching market ... focuses on poor quality items so it does not make it to a customer what is the strategic approach? - CORRECT ANSWERSfocuses on preventing mistakes from occuring what are the determ...
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OMPT EXAM 2 ACTUAL QUESTIONS AND CORRECT ANSWERS definition of quality - CORRECT ANSWERSquality is the ability of a product or service to consistently meet or exceed customer expectations what is quality assurance? - CORRECT ANSWERSemphasis on finding and correcting defects before reaching market ... focuses on poor quality items so it does not make it to a customer what is the strategic approach? - CORRECT ANSWERSfocuses on preventing mistakes from occuring what are the determ...