COM 312
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Último contenido COM 312
A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM 312 GU EXAM 1. 
 
Destructive conflict 
damages the parties and their relationship 
Relationship goals 
pertaining to the parties' influence on each other. Who gets to decide, how they treat one another, and other aspects of their communication 
Identity, or face-saving 
needs of people to present themselves positively in interactions and to be treated with approval and respect 
Prospective goals 
identified before interacting with the other parti...
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A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM 312 EXAM. 
TOUCHING 
Types of Touch 
1) Functional/Professional 
2) Polite/Social 
3) Friendship/Warmth 
4) Love/Intimacy 
5) Sexual/Arousal 
Functional/ Professional 
Touch is part of the job 
Touch is cold, impersonal, clinical 
The person being touched is considered an object 
Occupations that involve functional touch: 
Physician, Nurse, Massuese, Coaches 
Friendship/Warmth 
Unique to the relationship 
* Most difficult to Interpret 
Reserved for f...
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A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM 312 EXAM. 
 
Content analysis 
The quantitative study of recorded human communication; 
Involves placing observed items (units) into well-defined categories (representing variables) 
Content Analysis Myth #1 
Content analysis is easy; Objectivity (intersubjectivity) ◦ Inter-coder reliability is hard to achieve ◦ Manifest vs. latent content (e.g. issue vs. valence) 
Content Analysis can be applied to? 
Can be used to analyze written, spoken, or vi...
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Gov: Japan 
Constitutional monarchy 
Gov: China 
Communist 
Geo: Japan 
8 regions 
Many Islands 
Geo: China 
Around size of USA 
Known for Ag. 
15 Megacities 
Outside Influence: Japan 
Self-isolationism 
Mistrust of others 
Language: Japan 
2 major dialects 
Language: China 
Linguistic Diversity (geo) 
Pop: Japan 
Decrease 
Forced to change immigration 
Pop: China 
1st too many - now too little 
Military: Japan 
WWII USA control 
Militar...
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Intro to research methods (section 1) 
Research 
the process of asking questions and systematically obtaining answers 
What do we focus on in communication research? 
focus is the message 
message 
a set of verbal, written, or nonverbal cues 
Why do we conduct research? 
to overcome limitations of ordinary (non-systematic) human inquiry about communication 
What is public vs. private (proprietary) research? 
Public research: universities r...
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A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM 312 MID TERM EXAM. 
 
What is interpersonal conflict? 
-A systematic situations w/ the following 4 unique characteristics 
1. the conflicting parties are interdependent 
2. they have the perception that they seek incompatible goals or outcomes or they favor incompatible means to the same end 
3. the perceived incompatibility has the potential to adversely affect relationship if not addressed 
4. there is a sense of urgency about the need to resolve t...
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Aspiration point 
is a person's preferred negotiation option that would maximize her or his gains. 
bargaining range 
consists of the distance between the resistance points and aspiration levels that exist between negotiators. 
batna 
stands for the best alternative to a negotiated agreement 
brainstorming 
which is a means for creating solutions to problems, consists of a process that requires people to list all possible solutions, i...
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A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM 312 FINAL EXAM. 
 
When Lisa says to her husband "you'd make a lousy father," she is communicating which type of hurtful message? 
Evaluation 
Emotions are 
neither "good" or "bad;" they just "are" 
From a competitive approach, Principled Negotiation may appear weak. According to the authors of your text, strength or toughness comes in the form of 
firm flexibility 
Which of the following is a misconception of emotion in co...
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social exchange theory 
we examine our relationships and assign a value to them based on the number of perceived costs and rewards. 
how many costs vs rewards are there in a relationship and weigh them 
we use comparison levels to determine satisfaction levels 
power 
person’s ability to influence behavior, thought, or feelings of others 
3 principles of power 
1. ubiquitous : its everything 
2. interpersonal: not something within a pers...
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Fear and anxiety often influence our choices in conflict management. 
True 
Feelings rise from a generalized state of arousal we call emotion. 
True 
Part of the process of forgiving someone is to face the anger you feel. 
True 
Unlike giving forgiveness, receiving forgiveness is a simple task. 
False 
A common misconception about forgiveness is that it excuses the behavior of the transgressor seeking forgiveness. 
True 
Luckily, negotiati...
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A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM 312 EXAM. 
 
conflict 
an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. 
Intrapersonal conflict 
internal strain that creates a state of ambivalence, conflicting internal dialogue, or lack of resolution in one's thinking and feeling 
interpersonal conflict 
an expressed struggle between interdependent parties 
most expressed s...
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Integrating, unlike compromising, involves not a moderate level of concern for goals but a high level of concern for them. 
true 
In marriages, avoidance of conflict relates to higher satisfaction in general. 
false 
An individual's conflict style is developed early in life and remains static throughout her/his lifetime. 
false 
One option for addressing destructive coalitions is to "soften them." 
true 
According to your text, ...
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Sources of Business Information • Edwin T. Coman• ISBN 9780520364103
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COM 312: Final Exam Study Guide: Questions & Answers: Guaranteed A+ Guide
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COM 312•COM 312
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Bloom\'s Taxonomy and Depth of Knowledge • Abcschoolhouse Com, Tracy Jarboe• ISBN 9781484918609
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COM 312 EXAM 2 MODULE 3-4
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COM 312 EXAM 1 MODULES 1 AND 2
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COM 312 EXAM 1 MODULES 1 AND 2
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COM 312 Exam 2
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COM 312•COM 312