ISDS 3115 EXAM 2 STUDY GUIDE
2026/2027 ACCURATE QUESTIONS WITH
CORRECT DETAILED ANSWERS ||
100% GUARANTEED PASS
<RECENT VERSION>
1. The phrase Six Sigma has two meanings. One is statistical, referring to an
extremely high process, product, or service capability; the other is a
comprehensive system for achieving and sustaining business success.
T/F - ANSWER ✔ true
2. Quality circles empower employees to improve productivity by finding
solutions to work-related problems in their work area.
T/F - ANSWER ✔ true
3. Which of the following is NOT one of the major categories of costs
associated with quality?
A. internal failure costs
B. prevention costs
C. appraisal costs
D. external failure costs.
E. None of the above; they are all major categories of costs associated
with quality - ANSWER ✔ E. None of the above; they are all major
categories of costs associated with quality
4. A successful TQM program incorporates all EXCEPT which of the
following?
, A.centralized decision-making authority
B.continuous improvement
C.benchmarking
D.employee involvement
E.JIT - ANSWER ✔ A. centralized decision-making authority
5. The staff training center at a large regional hospital provides training
sessions in CPR to all employees. Assume that the capacity of this training
system was designed to be 1200 employees per year. Since the training
center was first put into use, the program has become more complex so that
1050 not represents the most employees that can be trained per year. in the
past, 950 employees were trained The efficiency of this system is
approximately ____ and its utilization is approximately_____. - ANSWER
✔ 90.5%; 79.2%
6. An assembly line has 10 stations with times 1, 2, 3, 4, ....10. respectively.
What is the bottleneck time?
A. 50% of the throughput time
B. 1.82% of the throughput time
C. 100% of the throughput time
D. 550% of the throughput time
E. 18.18% of the throughput time - ANSWER ✔ E. 18.18% of the
throughput time
7. A bank office with five tellers, each with a separate line of customers,
exhibits the characteristics of a multiphase queuing system. T/F - ANSWER
✔ false
8. Traffic counts and purchasing power analysis of drawing area are techniques
associated with
A. Locational cost-volute analysis
B. a manufacturing location decision
, C. a retail or professional service location decision
D. the transportation model
E. the factory-rating model - ANSWER ✔ C. a retail or professional
service location decision
9. A hospital's layout most closely resembles which of the following?
A. product oriented
B. work cell
C. job shop
D. project
E. retail - ANSWER ✔ C. job shop
10.Because problems with fixed-position layouts are so difficult to solve well
onsite, operations managers:
A. virtually never employ this layout strategy
B. utilize this approach only for construction projects such as bridges and
office towers
C. increase the size of the site
D. often complete as much of the project as possible offsite
E. utilize this layout only for defense contractors - ANSWER ✔ D. often
complete as much of the project as possible offsite
11.The most common tactic to arrange departments in a process-oriented layout
is to minimize material handling costs.
True or false - ANSWER ✔ True
12.One drawback of a product-oriented layout is that work stoppage at any one
point ties up the whole operation.
True or false - ANSWER ✔ True
, 13.A bank office with five tellers, each with a separate line of customers,
exhibits the characteristics of a multiphase queuing system.
True or false - ANSWER ✔ False
14.An airline ticket counter, with several agents for one line of customers, is an
example of which of the following?
A. single server, single phase system
B. multiple server, multiphase system
C. single server, multiphase system
D. multiple server, single phase system
E. cross server, single phase system - ANSWER ✔ D. multiple server,
single phase system
15.A system in which the customer receives service from only one station and
then exits the system is which of the following?
A. multiple channel system
B. single phase system
C. single channel system
D. multiphase system
E. limited access system - ANSWER ✔ B. single phase system
16.Which of the following is NOT one of the techniques for building employee
empowerment?
A. develop open, supportive supervisors
B. build high-morale organizations
C. build communication networks that include employees
D. eliminate formal organization structures such as teams and quality
circles - ANSWER ✔ D. eliminate formal organization structures
such as teams and quality circles
17.100% inspection
A. means that only good parts will be shipped to a customer
B. means that every part is checked to see whether or not it is defective
2026/2027 ACCURATE QUESTIONS WITH
CORRECT DETAILED ANSWERS ||
100% GUARANTEED PASS
<RECENT VERSION>
1. The phrase Six Sigma has two meanings. One is statistical, referring to an
extremely high process, product, or service capability; the other is a
comprehensive system for achieving and sustaining business success.
T/F - ANSWER ✔ true
2. Quality circles empower employees to improve productivity by finding
solutions to work-related problems in their work area.
T/F - ANSWER ✔ true
3. Which of the following is NOT one of the major categories of costs
associated with quality?
A. internal failure costs
B. prevention costs
C. appraisal costs
D. external failure costs.
E. None of the above; they are all major categories of costs associated
with quality - ANSWER ✔ E. None of the above; they are all major
categories of costs associated with quality
4. A successful TQM program incorporates all EXCEPT which of the
following?
, A.centralized decision-making authority
B.continuous improvement
C.benchmarking
D.employee involvement
E.JIT - ANSWER ✔ A. centralized decision-making authority
5. The staff training center at a large regional hospital provides training
sessions in CPR to all employees. Assume that the capacity of this training
system was designed to be 1200 employees per year. Since the training
center was first put into use, the program has become more complex so that
1050 not represents the most employees that can be trained per year. in the
past, 950 employees were trained The efficiency of this system is
approximately ____ and its utilization is approximately_____. - ANSWER
✔ 90.5%; 79.2%
6. An assembly line has 10 stations with times 1, 2, 3, 4, ....10. respectively.
What is the bottleneck time?
A. 50% of the throughput time
B. 1.82% of the throughput time
C. 100% of the throughput time
D. 550% of the throughput time
E. 18.18% of the throughput time - ANSWER ✔ E. 18.18% of the
throughput time
7. A bank office with five tellers, each with a separate line of customers,
exhibits the characteristics of a multiphase queuing system. T/F - ANSWER
✔ false
8. Traffic counts and purchasing power analysis of drawing area are techniques
associated with
A. Locational cost-volute analysis
B. a manufacturing location decision
, C. a retail or professional service location decision
D. the transportation model
E. the factory-rating model - ANSWER ✔ C. a retail or professional
service location decision
9. A hospital's layout most closely resembles which of the following?
A. product oriented
B. work cell
C. job shop
D. project
E. retail - ANSWER ✔ C. job shop
10.Because problems with fixed-position layouts are so difficult to solve well
onsite, operations managers:
A. virtually never employ this layout strategy
B. utilize this approach only for construction projects such as bridges and
office towers
C. increase the size of the site
D. often complete as much of the project as possible offsite
E. utilize this layout only for defense contractors - ANSWER ✔ D. often
complete as much of the project as possible offsite
11.The most common tactic to arrange departments in a process-oriented layout
is to minimize material handling costs.
True or false - ANSWER ✔ True
12.One drawback of a product-oriented layout is that work stoppage at any one
point ties up the whole operation.
True or false - ANSWER ✔ True
, 13.A bank office with five tellers, each with a separate line of customers,
exhibits the characteristics of a multiphase queuing system.
True or false - ANSWER ✔ False
14.An airline ticket counter, with several agents for one line of customers, is an
example of which of the following?
A. single server, single phase system
B. multiple server, multiphase system
C. single server, multiphase system
D. multiple server, single phase system
E. cross server, single phase system - ANSWER ✔ D. multiple server,
single phase system
15.A system in which the customer receives service from only one station and
then exits the system is which of the following?
A. multiple channel system
B. single phase system
C. single channel system
D. multiphase system
E. limited access system - ANSWER ✔ B. single phase system
16.Which of the following is NOT one of the techniques for building employee
empowerment?
A. develop open, supportive supervisors
B. build high-morale organizations
C. build communication networks that include employees
D. eliminate formal organization structures such as teams and quality
circles - ANSWER ✔ D. eliminate formal organization structures
such as teams and quality circles
17.100% inspection
A. means that only good parts will be shipped to a customer
B. means that every part is checked to see whether or not it is defective
