USPS Exam 421 Window Clerk SSA Questions With 100% Correct
Answers!
1. Postal service employees operate under Custody
a mandate to protect and
preserve the mail paced in its:
2. What are 4 violations of security Theft, Open, Damage or Delay
and sanctity of the mail
3. The first opportunity for a SSA to Deliver 1st Impression
start the customer experience on
a positive is:
4. Type of communication that can Non-Verbal Communication
en- hance or contradict
messages:
A+GIST
5. The approach a SSA can use to
engage our customer and ensure
needs are met is:
To instill customer confidence
6. Why is maintaining sanctity of
the mail one of the core
responsibilities of the postal
service? Makes an informed mutual decision with
cus- tomer on products and services
7. Successful sales transactions
occur when the SSA:
8. What is the most positive way to impact Provide world class service
customer perception of the post office?
9. The US Postal Service is the only delivery Every address in the nation 6 days a
week
that reaches:
1/
47
, USPS Exam 421 Window Clerk SSA Questions With 100% Correct
Answers!
10. An organized workstation Eflecient
creates a more workpace
2/
47
, USPS Exam 421 Window Clerk SSA Questions With 100% Correct
Answers!
11. How a SSA conducts themselves Postal Brand
on the job effects the?
12. An active listening technique used Clarifying
to create a successful transaction
is called
Personal Appearance
13. One of the first things a
customer no- tices about a SSA
is United States Postal Inspection Service (USP
14. The primary law enforcement for
USPS is the Priority Mail Express and Priority Mail
15. Preferred service that usually offer
the customer the best value is
16. Customer wants to mail fewer then 5000 Every Door Direct Mail (EDDM)
flat sized to everyone in a specific
area. What would you offer?
17. First class mail consists of the price that applies t
greeting cards, statements Retail Ground parcels
bills and what? over 108" but no more
than 130" is:
18. Any mailable item weighing
or less can be sent first class
mail
19. A Priority Mail Express customer is
enti- tled to a refund if:
20. Regardless of weight up to 70lbs
3/
47
, USPS Exam 421 Window Clerk SSA Questions With 100% Correct
Answers!
Business Documents
Delivered Late
13 oz
Oversized Pricing
21. 108"
4/
47
Answers!
1. Postal service employees operate under Custody
a mandate to protect and
preserve the mail paced in its:
2. What are 4 violations of security Theft, Open, Damage or Delay
and sanctity of the mail
3. The first opportunity for a SSA to Deliver 1st Impression
start the customer experience on
a positive is:
4. Type of communication that can Non-Verbal Communication
en- hance or contradict
messages:
A+GIST
5. The approach a SSA can use to
engage our customer and ensure
needs are met is:
To instill customer confidence
6. Why is maintaining sanctity of
the mail one of the core
responsibilities of the postal
service? Makes an informed mutual decision with
cus- tomer on products and services
7. Successful sales transactions
occur when the SSA:
8. What is the most positive way to impact Provide world class service
customer perception of the post office?
9. The US Postal Service is the only delivery Every address in the nation 6 days a
week
that reaches:
1/
47
, USPS Exam 421 Window Clerk SSA Questions With 100% Correct
Answers!
10. An organized workstation Eflecient
creates a more workpace
2/
47
, USPS Exam 421 Window Clerk SSA Questions With 100% Correct
Answers!
11. How a SSA conducts themselves Postal Brand
on the job effects the?
12. An active listening technique used Clarifying
to create a successful transaction
is called
Personal Appearance
13. One of the first things a
customer no- tices about a SSA
is United States Postal Inspection Service (USP
14. The primary law enforcement for
USPS is the Priority Mail Express and Priority Mail
15. Preferred service that usually offer
the customer the best value is
16. Customer wants to mail fewer then 5000 Every Door Direct Mail (EDDM)
flat sized to everyone in a specific
area. What would you offer?
17. First class mail consists of the price that applies t
greeting cards, statements Retail Ground parcels
bills and what? over 108" but no more
than 130" is:
18. Any mailable item weighing
or less can be sent first class
19. A Priority Mail Express customer is
enti- tled to a refund if:
20. Regardless of weight up to 70lbs
3/
47
, USPS Exam 421 Window Clerk SSA Questions With 100% Correct
Answers!
Business Documents
Delivered Late
13 oz
Oversized Pricing
21. 108"
4/
47
