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Communication sent to stakeholders such as memos, emails, status reports, voice mail, and so forth.
Push communication is used for one-way communications with individual stakeholders or groups of
stakeholders. It inhabits the ability to immediately gauge reaction and assess understanding;
therefore, it should be used deliberately. ✔Correct Answer-Push
Information sought by the stakeholder, such as a project team member going to an intranet to find
communication policies or templates, running internet searches , and using online repositories.
Pulling information is used for indirect sensing of stakeholder concerns. ✔Correct Answer-Pull
Since it is the project team who generates the majority of business values, a critical role for the
servant leader is to maximize delivery by removing impediments to their progress. This includes
solving problems and removing obstacles that may be hampering the project team's work. By solving
or easing these impediments, the project team can deliver value to the business faster. ✔Correct
Answer-Obstacle Removal
Servant leaders protect the project team from internal and external diversions that redirect the
project team from the current objectives. Time fragmentation reduces productivity, so shielding the
project from team from noncritical, external demands helps the project team stay focused.
✔Correct Answer-Diversion Shield
The servant leader also provides tools and encouragement to keep the project team satisfied and
productive. Learning what motivates project team members as individuals and finding ways to
reward them for good work helps keep project team members satisfied. ✔Correct Answer-
Encouragement and development opportunities
It is essential that everyone is aware of the project vision and objectives. The vision and objectives
are communicated throughout the project. This includes referencing the intended outcomes when
the project team is engaged in making decisions and solving problems. ✔Correct Answer-Vision
and Objectives
It is important to make sure project team members understand and fulfil their roles and
responsibilities. This can include identifying gaps in knowledge and skills as well as strategies to
address those gaps through training mentoring or coaching. ✔Correct Answer-Roles and
responsibilities
Facilitating project team communication, problem solving, and the process of coming to consensus
may include working with the project team to develop a project team charter and set of operating
guidelines or project team norms. ✔Correct Answer-Project team operations
Can be directed to the overall project team to keep everyone headed in the right direction. Individual
project team members may also provide guidance on a particular task or deliverable. ✔Correct
Answer-Guidance
, to the the overall project team is performing well and pointing out areas where the project team can
improve helps the project team to grow. Working collaboratively the project team can identify goals
for its improvement and take steps to meet those goals. This also applies to each individual on the
project team. Individuals may want to grow their skills and experience in certain areas, and the
project manager can assist with that. ✔Correct Answer-Growth
Being transparent in how one thinks, makes choices, and processes information helps others identify
and share their own processes. This can extend to being transparent about biases as well.
✔Correct Answer-Transparency
Comprised of ethical behavior and honesty. Individuals demonstrate honesty by surfacing risks,
communicating their assumptions and basis of estimates, delivering bad news early, ensuring status
reports provide an accurate depiction of the project's status, and in many other ways. Ethical
behavior can include surfacing potential defects or negative effects in product design, disclosing
potential conflicts of interest, ensuring fairness, and making decisions based on environmental,
stakeholder, and financial impacts. ✔Correct Answer-Integrity
Demonstrating respect for each person, how the person thinks, the person's skills, and the
perspective and expertise the person brings to the project team sets the stage for all project team
members to adopt this behavior. ✔Correct Answer-Respect
Throughout the project, diverse opinions, different ways of approaching situations, and
misunderstanding with occur. These are a normal part of conducting projects. They present an
opportunity to have a dialogue rather than a debate. A dialogue entails working with others to
resolve divergent opinions. The goal is to arrive at a resolution that all parties can embrace. A debate
on the other hand, is a win-lose scenario where people are more interested in winning personally
than they are being open to alternative solutions to a problem. ✔Correct Answer-Positive
Discourse
project can be challenging from the perspectives of technical challenges, environmental influences,
and interpersonal interactions. Supporting project team members through problem solving and
removing impediments builds a supportive culture and leads to a trusting and collaborative
environment. Support can also be demonstrated by providing encouragement showing empathy, and
engaging in active listening. ✔Correct Answer-Support
Recommending a new approach to a problem or a way of working can be intimidating. Likewise, it
can be challenging to disagree with a subject matter expert or someone with greater authority.
However, demonstrating the courage that it takes to make a suggestion, disagree, or try something
new enables a culture of experimentation and communicates to other that it is safe to be courageous
and try new approaches. ✔Correct Answer-Courage
Focusing on project goals, challenges, and issues often sidelines that fact that individual project team
members and the project team as a whole are steadily progressing toward those goals. Because work
takes priority, project team members may defer recognizing demonstrations of innovation,
adaptation, service to others, and learning. However, recognizing such contributions in real time can
keep the project team and individuals motivated. ✔Correct Answer-Celebrating Success
An environment that fosters open and safe communication allows for productive meetings, problem
solving, brainstorming, and so forth. It is also the cornerstone for other factors, such as shared
understanding, trust, and collaboration. ✔Correct Answer-Open Communication