DECA TTDM Performance Indicators Question
Answers Already Passed
Analyze cccompany ccresources ccto ccascertain ccpolicies ccand ccprocedures. cc- ccCORRECT ccANS✔
ccprinciples, ccrules, ccand ccguidelines ccformulated ccor ccadopted ccby
an ccorganization ccto ccreach ccits cclong-termgoals ccand cctypically ccpublished ccin cca ccbooklet
or ccother ccform ccthat ccis ccwidely ccaccessible.
Policies ccand ccprocedures ccare ccdesigned ccto ccinfluence ccand ccdetermine ccall ccmajor
decisions ccand ccactions, ccand ccall ccactivities cctake ccplace ccwithin ccthe ccboundaries ccset ccby
them. ccProcedures ccare ccthe ccspecific ccmethodsemployed ccto ccexpress ccpolicies ccin ccaction
in ccday-to-day ccoperations ccof ccthe ccorganization. ccTogether, ccpolicies ccand ccprocedures
ensure ccthat cca ccpoint ccof ccview ccheld ccby ccthe ccgoverning ccbody ccof ccan ccorganization ccis
translated ccinto ccsteps ccthat ccresult ccin ccan ccoutcome cccompatible ccwith ccthat ccview.
ccDoes ccthe ccstudent ccshare ccinsight ccon ccthe cccost ccof cctheir ccpromotional ccideas?
ccDoes ccthe ccstudent ccconsider ccmedia ccpolicies?
ccIs cctheir ccplan ccrealistic ccfor ccRESTAURANT cc95?Participant ccdemonstrates
and ccadheres ccto ccthe ccfollowing ccpolicies ccand ccprocedures ccas ccstipulated ccin ccthe
case ccstudy:
o ccCustomers cccan ccmake ccspecial ccorders ccfor ccan ccextra ccfee; ccand,
o ccWhen ccsigning ccan ccorder ccform, cccustomers ccare cctold ccthat ccthe ccdelivery
date cccan ccfluctuate cc7-10 ccbusiness ccdays.
ccGiven ccthese ccpolicies, ccthe ccparticipant ccmight ccacknowledge ccthat ccthe ccstore
should cchave ccinformed ccthe cccustomer cc(judge) ccimmediately ccwhen ccthe
customer cccalled ccto ccmake ccthe ccchange ccof ccwedding ccdate, ccas ccan ccact ccof ccgood
customer ccservice.
ccThe ccparticipant ccmay ccbe ccinnovative ccin ccdevising ccsolutions ccor ccnew ccpolicies
for ccthe ccstore ccinsofar ccas ccthey ccdo ccnot cccontradict ccany ccof ccthose ccalready
mentioned. ccExamples ccof ccsuch ccpolicies ccare:
o ccFor ccdeliveries ccthat ccare cclate ccat ccthe ccfault ccof ccthe ccstore, ccthe cccustomer
may ccchoose ccanother ccjewelery ccset ccto ccbe ccexpress ccdelivered ccfor cctheir
occasion.
o ccCustomer ccmay ccpay ccan ccadditional ccfee ccfor ccexpress ccdelivery ccon ccthe
existing ccorder
o ccCustomer ccmay ccpick ccup ccthe ccjewellery ccdirectly ccfrom ccthe ccwholesaler
Explain ccthe ccconcept ccof ccmarket ccand ccmarket ccidentification cc- ccCORRECT ccANS✔✔The ccma
cccustomers cca cccompany ccis ccmost cclikely ccto cctry ccand ccsell ccto.
The cctotal ccmarket ccwould ccbe ccall ccof ccthe ccpotential cccustomers ccthe cccompany cccould
reach. ccThis cctotal ccmarket ccwould ccbe ccdivided ccinto ccseveral ccsmaller ccgroups cc(market
segmentation) ccbased ccon ccdemographic ccfactors cclike ccincome, ccoccupation, ccage, ccetc.
, addressing ccneeds, ccor cc"gaps" ccbetween cccurrent ccconditions ccand ccdesired
conditions ccor cc"wants". ccThe ccdiscrepancy ccbetween ccthe cccurrent cccondition
and ccwanted cccondition ccmust ccbe ccmeasured ccto ccappropriately ccidentify ccthe
need. ccThe ccneed cccan ccbe cca ccdesire ccto ccimprove cccurrent ccperformance ccor ccto
correct cca ccdeficiency. ccA ccneeds ccassessment ccis cca ccpart ccof ccplanning ccprocesses,
often ccused ccfor ccimprovement ccin ccindividuals, cceducation/training,
organizations, ccor cccommunities. ccIt cccan ccrefine ccand ccimprove cca ccproduct ccsuch
as cca ccservice cca ccclient ccreceives. ccIt cccan ccbe ccan cceffective cctool ccto ccclarify
problems ccand ccidentify ccappropriate ccinterventions ccor ccsolutions. ccBy ccclearly
identifying ccthe ccproblem, ccfinite ccresources cccan ccbe ccdirected cctowards
developing ccand ccimplementing cca ccfeasible ccand ccapplicable ccsolution.
Gathering ccappropriate ccand ccsufficient ccdata ccinforms ccthe ccprocess ccof
developing ccan cceffective ccproduct ccthat ccwill ccaddress ccthe ccgroup's ccneeds ccand
wants. ccNeeds ccassessments ccare cconly cceffective ccwhen ccthey ccare ccends-focused
and ccprovide ccconcrete ccevidence ccthat cccan ccbe ccused ccto ccdetermine ccwhich ccof
the ccpossible ccmeans-to-the-ends ccare ccmost cceffective ccand ccefficient ccfor
achieving ccthe ccdesired ccresults.
In ccthis cccase ccthere ccare cc2 ccsets ccof ccneeds ccto ccbe ccassessed. ccThe ccneeds ccof ccthose
seeking ccinformation ccon ccthe cccompanies ccthrough ccthe ccevaluations ccof ccothers,
and ccthe ccneeds ccof ccthose cccompanies ccin ccwanting ccfair ccand ccethical
assessments.
Assist ccclients ccwith cccustoms ccregulations ccand cchealth ccrequirements ccfor ccinternational
travel. cc- ccCORRECT ccANS✔✔
Assist cccustomers ccwith ccpassports ccand ccvisas. cc- ccCORRECT ccANS✔✔
Build cca ccbrand. cc- ccCORRECT ccANS✔✔The ccbrand ccshould ccinclude ccthe cccompany's cca ccvisio
market
ccSymbols, ccsuch ccas cca cclogo, ccand ccslogans ccshould ccbe ccused ccto cccommunicate
the ccservice's ccqualities
ccThe ccbrand's ccbenefit ccto ccthe cccompany ccshould ccbe ccclearly ccstated
Close ccthe ccsale. cc- ccCORRECT ccANS✔✔- ccoffer ccadditional ccincentives ccaside ccfrom cccurrent cc
- ccset ccup cclong ccterm cccontract ccto ccclose ccthe ccdeal
Coach ccemployees. cc- ccCORRECT ccANS✔✔The ccpurpose ccof cccoaching ccis ccto ccmake ccsure cct
ccare
supposed ccto ccdo ccand ccbe ccable ccto ccdo ccit ccwithout ccerror. ccIn ccthe cccase ccof ccinventory
control ccsystems, ccwe ccneed ccto ccmake ccall ccpersonnel ccunderstand ccthe ccimportance ccof
controlling ccinventory ccfor ccthe cccompany's ccprofit ccsituation. ccPresumably, ccas ccprofits
rise, ccthe ccemployee's ccshare ccof ccthe ccprofits ccwill ccalso ccrise, ccand cca cchappier ccemployee
may ccbe cca ccmore cctrusted ccemployee.
Compute cccurrency ccconversions. cc- ccCORRECT ccANS✔✔
Conduct cca ccSWOT ccanalysis ccfor ccuse ccin ccthe ccmarketing ccplanning ccprocess. cc- ccCORRECT c
Conduct ccmarket ccanalysis. cc- ccCORRECT ccANS✔✔How ccbig ccis ccthe ccmarket, ccmarket ccshare,
ccanalysis,
SWOT ccanalysis.
Conduct ccpre-departure ccbriefing. cc- ccCORRECT ccANS✔✔
Convert cccustomer ccobjections ccto ccselling ccpoints. cc- ccCORRECT ccANS✔✔Presenter ccshould ccd
Answers Already Passed
Analyze cccompany ccresources ccto ccascertain ccpolicies ccand ccprocedures. cc- ccCORRECT ccANS✔
ccprinciples, ccrules, ccand ccguidelines ccformulated ccor ccadopted ccby
an ccorganization ccto ccreach ccits cclong-termgoals ccand cctypically ccpublished ccin cca ccbooklet
or ccother ccform ccthat ccis ccwidely ccaccessible.
Policies ccand ccprocedures ccare ccdesigned ccto ccinfluence ccand ccdetermine ccall ccmajor
decisions ccand ccactions, ccand ccall ccactivities cctake ccplace ccwithin ccthe ccboundaries ccset ccby
them. ccProcedures ccare ccthe ccspecific ccmethodsemployed ccto ccexpress ccpolicies ccin ccaction
in ccday-to-day ccoperations ccof ccthe ccorganization. ccTogether, ccpolicies ccand ccprocedures
ensure ccthat cca ccpoint ccof ccview ccheld ccby ccthe ccgoverning ccbody ccof ccan ccorganization ccis
translated ccinto ccsteps ccthat ccresult ccin ccan ccoutcome cccompatible ccwith ccthat ccview.
ccDoes ccthe ccstudent ccshare ccinsight ccon ccthe cccost ccof cctheir ccpromotional ccideas?
ccDoes ccthe ccstudent ccconsider ccmedia ccpolicies?
ccIs cctheir ccplan ccrealistic ccfor ccRESTAURANT cc95?Participant ccdemonstrates
and ccadheres ccto ccthe ccfollowing ccpolicies ccand ccprocedures ccas ccstipulated ccin ccthe
case ccstudy:
o ccCustomers cccan ccmake ccspecial ccorders ccfor ccan ccextra ccfee; ccand,
o ccWhen ccsigning ccan ccorder ccform, cccustomers ccare cctold ccthat ccthe ccdelivery
date cccan ccfluctuate cc7-10 ccbusiness ccdays.
ccGiven ccthese ccpolicies, ccthe ccparticipant ccmight ccacknowledge ccthat ccthe ccstore
should cchave ccinformed ccthe cccustomer cc(judge) ccimmediately ccwhen ccthe
customer cccalled ccto ccmake ccthe ccchange ccof ccwedding ccdate, ccas ccan ccact ccof ccgood
customer ccservice.
ccThe ccparticipant ccmay ccbe ccinnovative ccin ccdevising ccsolutions ccor ccnew ccpolicies
for ccthe ccstore ccinsofar ccas ccthey ccdo ccnot cccontradict ccany ccof ccthose ccalready
mentioned. ccExamples ccof ccsuch ccpolicies ccare:
o ccFor ccdeliveries ccthat ccare cclate ccat ccthe ccfault ccof ccthe ccstore, ccthe cccustomer
may ccchoose ccanother ccjewelery ccset ccto ccbe ccexpress ccdelivered ccfor cctheir
occasion.
o ccCustomer ccmay ccpay ccan ccadditional ccfee ccfor ccexpress ccdelivery ccon ccthe
existing ccorder
o ccCustomer ccmay ccpick ccup ccthe ccjewellery ccdirectly ccfrom ccthe ccwholesaler
Explain ccthe ccconcept ccof ccmarket ccand ccmarket ccidentification cc- ccCORRECT ccANS✔✔The ccma
cccustomers cca cccompany ccis ccmost cclikely ccto cctry ccand ccsell ccto.
The cctotal ccmarket ccwould ccbe ccall ccof ccthe ccpotential cccustomers ccthe cccompany cccould
reach. ccThis cctotal ccmarket ccwould ccbe ccdivided ccinto ccseveral ccsmaller ccgroups cc(market
segmentation) ccbased ccon ccdemographic ccfactors cclike ccincome, ccoccupation, ccage, ccetc.
, addressing ccneeds, ccor cc"gaps" ccbetween cccurrent ccconditions ccand ccdesired
conditions ccor cc"wants". ccThe ccdiscrepancy ccbetween ccthe cccurrent cccondition
and ccwanted cccondition ccmust ccbe ccmeasured ccto ccappropriately ccidentify ccthe
need. ccThe ccneed cccan ccbe cca ccdesire ccto ccimprove cccurrent ccperformance ccor ccto
correct cca ccdeficiency. ccA ccneeds ccassessment ccis cca ccpart ccof ccplanning ccprocesses,
often ccused ccfor ccimprovement ccin ccindividuals, cceducation/training,
organizations, ccor cccommunities. ccIt cccan ccrefine ccand ccimprove cca ccproduct ccsuch
as cca ccservice cca ccclient ccreceives. ccIt cccan ccbe ccan cceffective cctool ccto ccclarify
problems ccand ccidentify ccappropriate ccinterventions ccor ccsolutions. ccBy ccclearly
identifying ccthe ccproblem, ccfinite ccresources cccan ccbe ccdirected cctowards
developing ccand ccimplementing cca ccfeasible ccand ccapplicable ccsolution.
Gathering ccappropriate ccand ccsufficient ccdata ccinforms ccthe ccprocess ccof
developing ccan cceffective ccproduct ccthat ccwill ccaddress ccthe ccgroup's ccneeds ccand
wants. ccNeeds ccassessments ccare cconly cceffective ccwhen ccthey ccare ccends-focused
and ccprovide ccconcrete ccevidence ccthat cccan ccbe ccused ccto ccdetermine ccwhich ccof
the ccpossible ccmeans-to-the-ends ccare ccmost cceffective ccand ccefficient ccfor
achieving ccthe ccdesired ccresults.
In ccthis cccase ccthere ccare cc2 ccsets ccof ccneeds ccto ccbe ccassessed. ccThe ccneeds ccof ccthose
seeking ccinformation ccon ccthe cccompanies ccthrough ccthe ccevaluations ccof ccothers,
and ccthe ccneeds ccof ccthose cccompanies ccin ccwanting ccfair ccand ccethical
assessments.
Assist ccclients ccwith cccustoms ccregulations ccand cchealth ccrequirements ccfor ccinternational
travel. cc- ccCORRECT ccANS✔✔
Assist cccustomers ccwith ccpassports ccand ccvisas. cc- ccCORRECT ccANS✔✔
Build cca ccbrand. cc- ccCORRECT ccANS✔✔The ccbrand ccshould ccinclude ccthe cccompany's cca ccvisio
market
ccSymbols, ccsuch ccas cca cclogo, ccand ccslogans ccshould ccbe ccused ccto cccommunicate
the ccservice's ccqualities
ccThe ccbrand's ccbenefit ccto ccthe cccompany ccshould ccbe ccclearly ccstated
Close ccthe ccsale. cc- ccCORRECT ccANS✔✔- ccoffer ccadditional ccincentives ccaside ccfrom cccurrent cc
- ccset ccup cclong ccterm cccontract ccto ccclose ccthe ccdeal
Coach ccemployees. cc- ccCORRECT ccANS✔✔The ccpurpose ccof cccoaching ccis ccto ccmake ccsure cct
ccare
supposed ccto ccdo ccand ccbe ccable ccto ccdo ccit ccwithout ccerror. ccIn ccthe cccase ccof ccinventory
control ccsystems, ccwe ccneed ccto ccmake ccall ccpersonnel ccunderstand ccthe ccimportance ccof
controlling ccinventory ccfor ccthe cccompany's ccprofit ccsituation. ccPresumably, ccas ccprofits
rise, ccthe ccemployee's ccshare ccof ccthe ccprofits ccwill ccalso ccrise, ccand cca cchappier ccemployee
may ccbe cca ccmore cctrusted ccemployee.
Compute cccurrency ccconversions. cc- ccCORRECT ccANS✔✔
Conduct cca ccSWOT ccanalysis ccfor ccuse ccin ccthe ccmarketing ccplanning ccprocess. cc- ccCORRECT c
Conduct ccmarket ccanalysis. cc- ccCORRECT ccANS✔✔How ccbig ccis ccthe ccmarket, ccmarket ccshare,
ccanalysis,
SWOT ccanalysis.
Conduct ccpre-departure ccbriefing. cc- ccCORRECT ccANS✔✔
Convert cccustomer ccobjections ccto ccselling ccpoints. cc- ccCORRECT ccANS✔✔Presenter ccshould ccd
