DECA HTDM PERFORMANCE INDICATORS 2024 QUESTIONS AND
CORRECT ANSWERS
1. Explain the
-Not just tangible objects
con- cept of
-Extended to include: experiences, people, places, organizations,
product in the
information and ideas
hospitality and
-Consumers decide where to visit, where to stay, what to eat and
tourism
what entertainment they wish to see
industry
-Involves any activities that focus on obtaining, developing,
maintaining, and improving products and services based on market
2. Explain the na-
research
ture and scope
-Creating product mix and continuously updating it throughout
of the
the product life cycle
product/service
-Important when ensuring that everything in the product mix is
management
optimal for the target market
func- tion
-Agreement assuming responsibility to perform something and
ottering security for that agreement
3. Explain -A promise typically given in writing that attests to the quality of a
guarantees in product or service
hospitality and -Ex. good night's sleep, safety, cleanliness, etc.
tourism -Don't directly improve service quality, but inspire employees which
is good for the cycle of success
4. Describe services of- - Lodging
fered by the hospi- - Restaurants
tality and tourism in- - Event planning
dustry product mix
5. Explain the
concept of
1/
11
, DECA HTDM PERFORMANCE INDICATORS 2024 QUESTIONS AND
CORRECT ANSWERS
-Theme parks
-Transportation
-Accommodation
-Concierge/guests services
-All the products that a
company makes or sells
including width, length, depth
and consistency of the
product mix
-Width: total # of lines of
products
2/
11
CORRECT ANSWERS
1. Explain the
-Not just tangible objects
con- cept of
-Extended to include: experiences, people, places, organizations,
product in the
information and ideas
hospitality and
-Consumers decide where to visit, where to stay, what to eat and
tourism
what entertainment they wish to see
industry
-Involves any activities that focus on obtaining, developing,
maintaining, and improving products and services based on market
2. Explain the na-
research
ture and scope
-Creating product mix and continuously updating it throughout
of the
the product life cycle
product/service
-Important when ensuring that everything in the product mix is
management
optimal for the target market
func- tion
-Agreement assuming responsibility to perform something and
ottering security for that agreement
3. Explain -A promise typically given in writing that attests to the quality of a
guarantees in product or service
hospitality and -Ex. good night's sleep, safety, cleanliness, etc.
tourism -Don't directly improve service quality, but inspire employees which
is good for the cycle of success
4. Describe services of- - Lodging
fered by the hospi- - Restaurants
tality and tourism in- - Event planning
dustry product mix
5. Explain the
concept of
1/
11
, DECA HTDM PERFORMANCE INDICATORS 2024 QUESTIONS AND
CORRECT ANSWERS
-Theme parks
-Transportation
-Accommodation
-Concierge/guests services
-All the products that a
company makes or sells
including width, length, depth
and consistency of the
product mix
-Width: total # of lines of
products
2/
11
