TEST BANK for Operations Management, 14th Editio
by William Stevenson, Verified Chapters 1 - 19,
Complete Newest Edition2025/2026 A+ Grade
,TABLE OF CONTENTS
Ch. 1 Introduction to Operations Management
Ch. 2 Competitiveness, Strategy, and Productivity
Ch. 3 Forecasting
Ch. 4 Product and Service Design
SUPPLEMENT TO CHAPTER 4: Reliability
Ch. 5 Strategic Capacity Planning for Products and Services
SUPPLEMENT TO CHAPTER 5: Decision Theory
Ch. 6 Process Selection and Facility Layout
Ch. 7 Work Design and Measurement
SUPPLEMENT TO CHAPTER 7: Learning Curves
Ch. 8 Location Planning and Analysis
Ch. 9 Management of Quality
Ch. 10 Quality Control
Ch. 11 Aggregate Planning and Master Scheduling
Ch. 12 Inventory Management
Ch. 13 MRP and ERP
Ch. 14 JIT and Lean Operations
SUPPLEMENT TO CHAPTER 14: Maintenance
Ch. 15 Supply Chain Management
Ch. 16 Scheduling
Ch. 17 Project Management
Ch. 18 Management of Waiting Lines
Ch. 19 Linear Programming
,Ch1
Student:
1. Operations Managers Are Responsible For Assessing Consumer Wants And Needs And Selling And
Promoting The Organization's Goods Or Services.
True False
2. Often, The Collective Success Or Failure Of Companies' Operations Functions Will Impact The Ability Of
A Nation To Compete With Other Nations.
True False
3. Companies Are Either Producing Goods Or Delivering Services. This Means That Only One Of The Two
Types Of Operations Management Strategies Are Used.
True False
4. Operations, Marketing, And Finance Function Independently Of Each Other In Most
Organizations. True False
5. The Greater The Degree Of Customer Involvement, The More Challenging The Design And
Management Of Operations.
True False
6. Goods Producing Organizations Are Not Involved In Service
Activities. True False
7. Service Operations Require Additional Inventory Because Of The Unpredictability Of Consumer
Demand. True False
8. The Value Of Outputs Is Measured By The Prices Customers Are Willing To Pay For Goods Or
Services. True False
, 9. The Use Of Models Will Guarantee The Best Possible
Decisions. True False
10. People Who Work In The Field Of Operations Should Have Skills That Include Both Knowledge And
People Skills.
True False
11. Assembly Lines Achieved Productivity But At The Expense Of Standard Of
Living. True False
12. The Operations Manager Has Primary Responsibility For Making Operations System Design Decisions,
Such As System Capacity And Location Of Facilities.
True False
13. The Word "Technology" Is Used Only To Refer To "Information
Technology". True False
14. ‘Value Added' By Definition Is Always A Positive Number Since 'Added' Implies
Increases. True False
15. Service Often Requires Greater Labor Content, Whereas Manufacturing Is More Capital
Intensive. True False
16. Measurement Of Productivity In Service Is More Straightforward Than In Manufacturing Since It Is
Not Necessary To Take Into Account The Cost Of Materials.
True False
17. Special-Purpose Technology Is A Common Way Of Offering Increased Customization In
Manufacturing Or Services Without Taking On Additional Labor Costs.
True False
by William Stevenson, Verified Chapters 1 - 19,
Complete Newest Edition2025/2026 A+ Grade
,TABLE OF CONTENTS
Ch. 1 Introduction to Operations Management
Ch. 2 Competitiveness, Strategy, and Productivity
Ch. 3 Forecasting
Ch. 4 Product and Service Design
SUPPLEMENT TO CHAPTER 4: Reliability
Ch. 5 Strategic Capacity Planning for Products and Services
SUPPLEMENT TO CHAPTER 5: Decision Theory
Ch. 6 Process Selection and Facility Layout
Ch. 7 Work Design and Measurement
SUPPLEMENT TO CHAPTER 7: Learning Curves
Ch. 8 Location Planning and Analysis
Ch. 9 Management of Quality
Ch. 10 Quality Control
Ch. 11 Aggregate Planning and Master Scheduling
Ch. 12 Inventory Management
Ch. 13 MRP and ERP
Ch. 14 JIT and Lean Operations
SUPPLEMENT TO CHAPTER 14: Maintenance
Ch. 15 Supply Chain Management
Ch. 16 Scheduling
Ch. 17 Project Management
Ch. 18 Management of Waiting Lines
Ch. 19 Linear Programming
,Ch1
Student:
1. Operations Managers Are Responsible For Assessing Consumer Wants And Needs And Selling And
Promoting The Organization's Goods Or Services.
True False
2. Often, The Collective Success Or Failure Of Companies' Operations Functions Will Impact The Ability Of
A Nation To Compete With Other Nations.
True False
3. Companies Are Either Producing Goods Or Delivering Services. This Means That Only One Of The Two
Types Of Operations Management Strategies Are Used.
True False
4. Operations, Marketing, And Finance Function Independently Of Each Other In Most
Organizations. True False
5. The Greater The Degree Of Customer Involvement, The More Challenging The Design And
Management Of Operations.
True False
6. Goods Producing Organizations Are Not Involved In Service
Activities. True False
7. Service Operations Require Additional Inventory Because Of The Unpredictability Of Consumer
Demand. True False
8. The Value Of Outputs Is Measured By The Prices Customers Are Willing To Pay For Goods Or
Services. True False
, 9. The Use Of Models Will Guarantee The Best Possible
Decisions. True False
10. People Who Work In The Field Of Operations Should Have Skills That Include Both Knowledge And
People Skills.
True False
11. Assembly Lines Achieved Productivity But At The Expense Of Standard Of
Living. True False
12. The Operations Manager Has Primary Responsibility For Making Operations System Design Decisions,
Such As System Capacity And Location Of Facilities.
True False
13. The Word "Technology" Is Used Only To Refer To "Information
Technology". True False
14. ‘Value Added' By Definition Is Always A Positive Number Since 'Added' Implies
Increases. True False
15. Service Often Requires Greater Labor Content, Whereas Manufacturing Is More Capital
Intensive. True False
16. Measurement Of Productivity In Service Is More Straightforward Than In Manufacturing Since It Is
Not Necessary To Take Into Account The Cost Of Materials.
True False
17. Special-Purpose Technology Is A Common Way Of Offering Increased Customization In
Manufacturing Or Services Without Taking On Additional Labor Costs.
True False
