SPCM 200- FINAL- CSU STUDY GUIDE
Ch. 1
Differences between public speaking and other forms of communication - Answer --
public speaking contains a structure and purpose that adds a level of responsibility
-audience ability to respond differs it from mass communication
-unlike private convos with self and friends public speaking is directed at specific groups
of people and designed to be shared with others outside that group
- responsibility for organization, delivery and flow of communication on one person
- ethics
intrapersonal communication - Answer -communication with ourselves
interpersonal communication - Answer -communication with others to manage a
relationship
group communication - Answer -communication among members of a collective
mass communication - Answer -communication generated by media organizations that
is designed to reach large audiences
public communication - Answer -communication in which one person gives a speech to
other people most often in a public setting
Ethical Public Speaking - Answer --the power of ethical public speaking lies in civility
-must consider the more impact of your ideas and arguments on others when you enter
the public dialogue
Civility - Answer -care and concern for others, the thoughtful use of words and
language, and the flexibility to see the many sides of an issue
Public Dialogue - Answer -the ethical and civil exchange of ideas and opinions among
communities about topics that affect the public
Audience centered - Answer -- being considerate of the positions, beliefs, values and
needs of an audience
- public speaking is audience centered
Model of the Public Speaking Process - Answer --7 components
-Speaker
-message
-audience
-feedback
-channel
-noise
,-context
Speaker (model of public speaking) - Answer -the person who stimulates public
dialogue by delivering an oral message
Message (model of public speaking) - Answer -the info conveyed by the speaker to the
audience
--verbal and nonverbal
--goal to craft a message relevant to the audience
--can be intentional and unintentional
Audience (model of public speaking) - Answer -- the complex and varied individuals the
speaker addresses
Channel (model of public speaking) - Answer -the means by which the message is
conveyed
-ex: by spoken word, gestures
Noise (model of public speaking) - Answer --anything that interferes with understanding
the message being communicated
--external: interference outside the speaker or audience
--internal: interference within the speaker or audience
Feedback (model of public speaking) - Answer -the verbal and nonverbal signals the
audience gives the speaker
Context (model of public speaking) - Answer -the environment or situation in which a
speech occurs
Communication Apprehension - Answer -- fear and anxiety associated with the idea of
communication with a person or people
--trait anxiety
--state (situational) anxiety
Trait Anxiety - Answer --fear of communication with others in any situation
--a form of communication apprehension
State (situational) Anxiety - Answer --Fear of communicating with others in a particular
situation
--a form of communication apprehension
How to build your Confidence as a Speaker - Answer --Do more research
--more prep= more relaxed/at ease
--less worried about drawing a blank
-Practice your Speech
-- Systematic Desensitization
, - Have realistic expectations
-Practice visualization and Affirmations
--Cognitive Restructuring
Visualizations and Affirmations (how to build confidence) - Answer -visualizations:
imagining yourself being successful
affirmations: positive, motivating statements
Systematic Desensitization (how to build confidence) - Answer -taking feelings of fear
away and replacing them with calm and relaxed feelings
Cognitive Restructuring (How to build confidence) - Answer -taking negative
thoughts/assessments and replacing them with (more realistic) affirmations
Why we sometimes fail to listen - Answer -interference: anything that hinders a
listeners from receiving a message
--listener interference
--speaker interference
Listener interference (why we sometimes fail to listen) - Answer -- think you're not
interested in the subject before the speech really gets going
-tune out information that you don't agree with
Speaker Interference ( why we sometimes fail to listen) - Answer -can be cause by:
Information
Differences
Technology
Language
Information (Speaker Interference) - Answer -- speech must be listenable and
considerate
--Listenable speech: is considerate and in an oral style
--Considerate speech: eases the audiences burden of processing information
Differences (Speaker Interference) - Answer --Speaker style, background, appearance,
values
Technology (Speaker Interferences) - Answer -equipment failure
Language (Speaker Interference) - Answer --Technical language:
--Jargon
-Casual Language:
--Slang
--Colloquialism
--Euphemism
-Noninclusive Language:
Ch. 1
Differences between public speaking and other forms of communication - Answer --
public speaking contains a structure and purpose that adds a level of responsibility
-audience ability to respond differs it from mass communication
-unlike private convos with self and friends public speaking is directed at specific groups
of people and designed to be shared with others outside that group
- responsibility for organization, delivery and flow of communication on one person
- ethics
intrapersonal communication - Answer -communication with ourselves
interpersonal communication - Answer -communication with others to manage a
relationship
group communication - Answer -communication among members of a collective
mass communication - Answer -communication generated by media organizations that
is designed to reach large audiences
public communication - Answer -communication in which one person gives a speech to
other people most often in a public setting
Ethical Public Speaking - Answer --the power of ethical public speaking lies in civility
-must consider the more impact of your ideas and arguments on others when you enter
the public dialogue
Civility - Answer -care and concern for others, the thoughtful use of words and
language, and the flexibility to see the many sides of an issue
Public Dialogue - Answer -the ethical and civil exchange of ideas and opinions among
communities about topics that affect the public
Audience centered - Answer -- being considerate of the positions, beliefs, values and
needs of an audience
- public speaking is audience centered
Model of the Public Speaking Process - Answer --7 components
-Speaker
-message
-audience
-feedback
-channel
-noise
,-context
Speaker (model of public speaking) - Answer -the person who stimulates public
dialogue by delivering an oral message
Message (model of public speaking) - Answer -the info conveyed by the speaker to the
audience
--verbal and nonverbal
--goal to craft a message relevant to the audience
--can be intentional and unintentional
Audience (model of public speaking) - Answer -- the complex and varied individuals the
speaker addresses
Channel (model of public speaking) - Answer -the means by which the message is
conveyed
-ex: by spoken word, gestures
Noise (model of public speaking) - Answer --anything that interferes with understanding
the message being communicated
--external: interference outside the speaker or audience
--internal: interference within the speaker or audience
Feedback (model of public speaking) - Answer -the verbal and nonverbal signals the
audience gives the speaker
Context (model of public speaking) - Answer -the environment or situation in which a
speech occurs
Communication Apprehension - Answer -- fear and anxiety associated with the idea of
communication with a person or people
--trait anxiety
--state (situational) anxiety
Trait Anxiety - Answer --fear of communication with others in any situation
--a form of communication apprehension
State (situational) Anxiety - Answer --Fear of communicating with others in a particular
situation
--a form of communication apprehension
How to build your Confidence as a Speaker - Answer --Do more research
--more prep= more relaxed/at ease
--less worried about drawing a blank
-Practice your Speech
-- Systematic Desensitization
, - Have realistic expectations
-Practice visualization and Affirmations
--Cognitive Restructuring
Visualizations and Affirmations (how to build confidence) - Answer -visualizations:
imagining yourself being successful
affirmations: positive, motivating statements
Systematic Desensitization (how to build confidence) - Answer -taking feelings of fear
away and replacing them with calm and relaxed feelings
Cognitive Restructuring (How to build confidence) - Answer -taking negative
thoughts/assessments and replacing them with (more realistic) affirmations
Why we sometimes fail to listen - Answer -interference: anything that hinders a
listeners from receiving a message
--listener interference
--speaker interference
Listener interference (why we sometimes fail to listen) - Answer -- think you're not
interested in the subject before the speech really gets going
-tune out information that you don't agree with
Speaker Interference ( why we sometimes fail to listen) - Answer -can be cause by:
Information
Differences
Technology
Language
Information (Speaker Interference) - Answer -- speech must be listenable and
considerate
--Listenable speech: is considerate and in an oral style
--Considerate speech: eases the audiences burden of processing information
Differences (Speaker Interference) - Answer --Speaker style, background, appearance,
values
Technology (Speaker Interferences) - Answer -equipment failure
Language (Speaker Interference) - Answer --Technical language:
--Jargon
-Casual Language:
--Slang
--Colloquialism
--Euphemism
-Noninclusive Language:
