4N051 MOD 3 Exam Questions With
100% Verified Answers
True or False: The purpose of a survey is to collect feedback from
the customers in order to serve them better? -
correct answer ✅True
Step 1 of Customer Service -
correct answer ✅Define the Problem
Step 2 of Customer Service -
correct answer ✅Identify Solutions
Step 3 of Customer Service -
correct answer ✅Choose the Best Solution
Step 4 of Customer Service -
correct answer ✅Implement the Solution
Step 5 of Customer Service -
correct answer ✅Evaluate the Results
What are ethics? -
correct answer ✅pertains to choices you must make involving
what is right versus what is wrong.
, 4N051 MOD 3 Exam Questions With
100% Verified Answers
Nonmaleficence -
correct answer ✅do no harm
fidelity -
correct answer ✅faithfulness to do good
veracity -
correct answer ✅truthfulness
______ is making a moral decision on what should be done in a
given situation. -
correct answer ✅Ethics
What are some examples of a patients rights? -
correct answer ✅refuse treatment and be informed of negative
consequences, be provided all info to make a medical decision, and
receive care in a safe environment.
Which emotion in the order of grief is when the member feels
powerless to change the situation, mourn loss of family and
100% Verified Answers
True or False: The purpose of a survey is to collect feedback from
the customers in order to serve them better? -
correct answer ✅True
Step 1 of Customer Service -
correct answer ✅Define the Problem
Step 2 of Customer Service -
correct answer ✅Identify Solutions
Step 3 of Customer Service -
correct answer ✅Choose the Best Solution
Step 4 of Customer Service -
correct answer ✅Implement the Solution
Step 5 of Customer Service -
correct answer ✅Evaluate the Results
What are ethics? -
correct answer ✅pertains to choices you must make involving
what is right versus what is wrong.
, 4N051 MOD 3 Exam Questions With
100% Verified Answers
Nonmaleficence -
correct answer ✅do no harm
fidelity -
correct answer ✅faithfulness to do good
veracity -
correct answer ✅truthfulness
______ is making a moral decision on what should be done in a
given situation. -
correct answer ✅Ethics
What are some examples of a patients rights? -
correct answer ✅refuse treatment and be informed of negative
consequences, be provided all info to make a medical decision, and
receive care in a safe environment.
Which emotion in the order of grief is when the member feels
powerless to change the situation, mourn loss of family and
