LENOVO WARRANTY SERVICE AUTHORIZATION
Exam (RWST016 / RWST217) Exam Questions with 100%
Correct Answers Latest Versions 2025 Graded A+
The Warranty Service Authorization Exam is a certification test provided by Lenovo
for authorized warranty service providers, technicians, and field engineers. There
are two main versions:
- RWST016: Focuses on general warranty service for notebooks, tablets, desktops,
and workstations.
- RWST217: Covers Authorized Service Provider (ASP) & Onsite services.
These exams ensure technicians follow Lenovo's standards for hardware
maintenance, ESD safety, customer service, diagnostics, and repairs. Passing
grants authorization to perform warranty work on Lenovo products (e.g.,
ThinkPad, ThinkCentre).
Key Topics Covered:
- Hardware Maintenance Manuals (HMM)
- Electrostatic Discharge (ESD) procedures
- Customer Replaceable Units (CRUs): Self-Service vs. Optional
- Thermal compound application
- BIOS/firmware updates
- Diagnostic tools (e.g., Lenovo Diagnostics)
- Customer service best practices
,- Warranty terms and verification
- Safe servicing practices (e.g., cable management, anti-static measures)
The exam is multiple-choice, timed, and accessed via Lenovo's learning portal
after prerequisite training (often including CompTIA A+ or equivalent).
1. Which of the following shows the list of components that must be removed
before servicing the LCD panel?
**Correct Answer**> Hardware Maintenance Manual (HMM)
(The HMM provides step-by-step removal/replacement procedures.)
2. What is electrostatic discharge?
**Correct Answer**> The sudden flow of static charge from an object with a
higher charge to an object with a lower charge.
(ESD can damage sensitive components.)
3. One key aspect of exceptional customer service is ______________.
**Correct Answer**> Involving the customer in the solution process
(Builds trust and ensures satisfaction.)
4. A technician is about to open a desktop PC to replace a video card. What should
they do first?
**Correct Answer**> Disconnect the power cable
, (Safety precaution to prevent shock or damage.)
5. What are the two types of Customer Replaceable Units (CRUs)? (Select all that
apply)
**Correct Answer**> Self-Service; Optional Service
(Self-Service: Customer can replace; Optional: Technician recommended.)
6. Before beginning any repairs, which of the following should a Service Technician
do?
**Correct Answer**> Verify the status of the warranty
(Ensures coverage and proper procedures.)
7. What can you do to ensure that you do not forget how the cables are installed
before you service a system?
**Correct Answer**> Take a photograph
(Best practice for reassembly.)
8. Which of the following statements are true about replacing the thermal
compound on a laptop?
**Correct Answer**> Spread the thermal compound until the entire surface is
covered.
(Ensures even heat transfer.)
9. What does PCIe stand for?
Exam (RWST016 / RWST217) Exam Questions with 100%
Correct Answers Latest Versions 2025 Graded A+
The Warranty Service Authorization Exam is a certification test provided by Lenovo
for authorized warranty service providers, technicians, and field engineers. There
are two main versions:
- RWST016: Focuses on general warranty service for notebooks, tablets, desktops,
and workstations.
- RWST217: Covers Authorized Service Provider (ASP) & Onsite services.
These exams ensure technicians follow Lenovo's standards for hardware
maintenance, ESD safety, customer service, diagnostics, and repairs. Passing
grants authorization to perform warranty work on Lenovo products (e.g.,
ThinkPad, ThinkCentre).
Key Topics Covered:
- Hardware Maintenance Manuals (HMM)
- Electrostatic Discharge (ESD) procedures
- Customer Replaceable Units (CRUs): Self-Service vs. Optional
- Thermal compound application
- BIOS/firmware updates
- Diagnostic tools (e.g., Lenovo Diagnostics)
- Customer service best practices
,- Warranty terms and verification
- Safe servicing practices (e.g., cable management, anti-static measures)
The exam is multiple-choice, timed, and accessed via Lenovo's learning portal
after prerequisite training (often including CompTIA A+ or equivalent).
1. Which of the following shows the list of components that must be removed
before servicing the LCD panel?
**Correct Answer**> Hardware Maintenance Manual (HMM)
(The HMM provides step-by-step removal/replacement procedures.)
2. What is electrostatic discharge?
**Correct Answer**> The sudden flow of static charge from an object with a
higher charge to an object with a lower charge.
(ESD can damage sensitive components.)
3. One key aspect of exceptional customer service is ______________.
**Correct Answer**> Involving the customer in the solution process
(Builds trust and ensures satisfaction.)
4. A technician is about to open a desktop PC to replace a video card. What should
they do first?
**Correct Answer**> Disconnect the power cable
, (Safety precaution to prevent shock or damage.)
5. What are the two types of Customer Replaceable Units (CRUs)? (Select all that
apply)
**Correct Answer**> Self-Service; Optional Service
(Self-Service: Customer can replace; Optional: Technician recommended.)
6. Before beginning any repairs, which of the following should a Service Technician
do?
**Correct Answer**> Verify the status of the warranty
(Ensures coverage and proper procedures.)
7. What can you do to ensure that you do not forget how the cables are installed
before you service a system?
**Correct Answer**> Take a photograph
(Best practice for reassembly.)
8. Which of the following statements are true about replacing the thermal
compound on a laptop?
**Correct Answer**> Spread the thermal compound until the entire surface is
covered.
(Ensures even heat transfer.)
9. What does PCIe stand for?
