CIS 105 CHAPTER 11 EXAM QUESTIONS
AND ANSWERS
Henry is sent to work with a customer at the company's satellite branch in another town.
During his visit, he notices that most of the computer users are not following the
corporate guidelines on password safety and are looking at their personal emails, which
is not allowed for security reasons. - Answer- c. Train the employees on why these
issues are security concerns.
Derek is working at the help desk when he receives a call from a client about an issue
with the company's email. The customer is very upset about the email issue. He is
complaining about the email service and the IT department in general. - Answer- d. Let
the customer vent and then restart the conversation.
Jerry is working at the desk of a client in the marketing department of his company. The
client thinks that the problem is the video card, because he has a computer at home
with the same problem. The client explains to Jerry that when he fixed the problem, he
had to reseat the video card. - Answer- a. Compliment the client on his knowledge.
d. Ask the client to backtrack to see what things he tried in order to fix the computer.
e. Check the simple things first to make sure you do not miss anything.
When Kristy recently started a photography business, she downloaded Photoshop to
her computer to edit her photos. She notices her computer freezes when she is using
Photoshop, so she asks you to help her fix the problem. Your research discovers that
Photoshop requires a lot of RAM to run smoothly, and you need to know how much
RAM Kristy's computer has to see if that is the problem. Which Windows tools from the
following list can you use to know how much RAM is installed on a system? Select all
that apply.
a. System window
b. Power Options applet
c. System Information window
d. Network and Sharing Center - Answer- a. System window
c. System Information window
John is traveling for work and is spending a week at a new branch. He needs to print an
email, but he isn't able to add the network printer to his computer. He is using a
Windows 10 Pro laptop, is connected to the network, and can access the Internet. What
is a likely and easy fix to John's problem? - Answer- b. The computer is not set to find
AND ANSWERS
Henry is sent to work with a customer at the company's satellite branch in another town.
During his visit, he notices that most of the computer users are not following the
corporate guidelines on password safety and are looking at their personal emails, which
is not allowed for security reasons. - Answer- c. Train the employees on why these
issues are security concerns.
Derek is working at the help desk when he receives a call from a client about an issue
with the company's email. The customer is very upset about the email issue. He is
complaining about the email service and the IT department in general. - Answer- d. Let
the customer vent and then restart the conversation.
Jerry is working at the desk of a client in the marketing department of his company. The
client thinks that the problem is the video card, because he has a computer at home
with the same problem. The client explains to Jerry that when he fixed the problem, he
had to reseat the video card. - Answer- a. Compliment the client on his knowledge.
d. Ask the client to backtrack to see what things he tried in order to fix the computer.
e. Check the simple things first to make sure you do not miss anything.
When Kristy recently started a photography business, she downloaded Photoshop to
her computer to edit her photos. She notices her computer freezes when she is using
Photoshop, so she asks you to help her fix the problem. Your research discovers that
Photoshop requires a lot of RAM to run smoothly, and you need to know how much
RAM Kristy's computer has to see if that is the problem. Which Windows tools from the
following list can you use to know how much RAM is installed on a system? Select all
that apply.
a. System window
b. Power Options applet
c. System Information window
d. Network and Sharing Center - Answer- a. System window
c. System Information window
John is traveling for work and is spending a week at a new branch. He needs to print an
email, but he isn't able to add the network printer to his computer. He is using a
Windows 10 Pro laptop, is connected to the network, and can access the Internet. What
is a likely and easy fix to John's problem? - Answer- b. The computer is not set to find
