CPHQ Practice Test C Latest 2026 with 250 Questions and
Correct Answers / Practice Exam for the CPHQ Test 2026/
Certified Professional in Healthcare Quality Test 2026
To assist with meeting the operational goals of a facility, the healthcare quality
management professional should contribute to a written plan for all of the
following EXCEPT:
a. Care management
b. Disease management
c. Case management
d. Practitioner management - ANSWER-Direct practitioner management is more
likely to fall under the domain of the administrative board (d)
In terms of performance measurements, which of the following represents a way to
connect the activities of an organization to its larger strategies?
a. Dashboard
b. Balanced Scorecard
c. Quality Management
d. Core Measures - ANSWER-The balanced scorecard represents a way to connect
the activities of an organization to its larger strategies (b)
All of the following reflect important qualities of effective teams EXCEPT:
a. A solid sense of goals and responsibilities for the team
b. A clear leader to guide the activities of the team members
c. Good internal relationships among the members of the team
d. A willingness to discuss the effectiveness of decisions and activities -
ANSWER-While a clear leader might seem like an obvious part of a team, a leader
is not necessarily part of every team (b)
pg. 1
,(For instance, a self-directed team has no leader,
as the name suggests. All team members simply work together toward a common
goal.)
A healthcare quality management professional has been given the task of
assembling a performance improvement team. In selecting member of this team, he
should focus primarily on all of the following EXCEPT:
a. The previous experience of the employee in team activities
b. The personal strengths and skill sets of each employee
c. The effective problem-solving abilities of the employee
d. The ability of the employee to listen and contribute - ANSWER-Previous
experience in working on a team might be useful, but it is not necessarily an
essential part of considering people for a new team (a) In fact, someone with no
previous team experience might very well prove to be a great asset if he has the
other qualities listed
In terms of performance measurements, which of the following represents a
collection of all performance data from within an organization?
a. Dashboard
b. Balanced Scorecard
c. Quality Management
d. Core Measures - ANSWER-The dashboard represents a collection of all
performance data from within an organization (a)
Which of the following is essential to an effective quality council?
a. Involvement of leadership
b. Consultation of the legal advisor
pg. 2
,c. Participation of the strategic planning committee
d. Direction from the organization's quality team - ANSWER-Leadership
involvement (a) promotes an effective quality council through resource and
support allocation to achieve objectives
Organizational leaders can best demonstrate commitment to a new quality
improvement initiative by
a. Reviewing the quality improvement plan
b. Offering solutions to identified problems
c. Allocating resources for the process - ANSWER-Allocating resources
In terms of performance measurements, which of the following is derived from a
national performance system developed by Joint Commission?
a. Dashboard
b. Balanced Scorecard
c. Quality Management
d. Core Measures - ANSWER-The term core measures is derived from a national
performance system developed by Joint Commission (d)
Research has indicated that which of the following has the biggest effect on the
failure of an organization to correctly apply medical ethics to patients?
a. Inadequate training of staff members
b. Breakdown of communication within the facility
c. Unclear information about legal requirements
d. Inconsistency between state and federal expectations - ANSWER-Research has
shown that the biggest effect on the failure of an organization to correctly apply
medical ethics to patients is related to the breakdown of communication within the
facility (b)
pg. 3
, Risk management as applied to a patient safety program should focus primarily on
all of the following EXCEPT:
a. Analysis of the root cause of the failure
b. Review of the incident report detailing the failure
c. Evaluation of the event that triggered the failure
d. Application of patient advocacy laws to avoid future failure - ANSWER-The
application of patient advocacy laws is a different area altogether and has only a
peripheral connection to risk management and a patient safety program (d)
A good vision statement for a healthcare facility should contain all of the following
EXCEPT:
a. A definition of the expected outcomes
b. A discussion of operational goals
c. A statement about intended profits
d. A personalized approach to an image - ANSWER-A statement about intended
profits (c) belongs in board rooms and committee meetings. Even for a publicly
traded company, the discussion of profits does not belong in a vision statement.
A small community clinic has been working hard to provide affordable healthcare
to low-income families, but the clinic receives very little funding of its own.
Because of this, staff members are in an outdated facility with poor ventilation, bad
lighting, and faulty wiring. The doctors and nurses do their best to provide high
quality patient care, but the results often reflect the low quality of the facility's
condition. Which of the following best describes the type of statistical variation
that occurs in patient care at this location?
a. Common cause variation
b. Random variation
c. Special cause variation
pg. 4
Correct Answers / Practice Exam for the CPHQ Test 2026/
Certified Professional in Healthcare Quality Test 2026
To assist with meeting the operational goals of a facility, the healthcare quality
management professional should contribute to a written plan for all of the
following EXCEPT:
a. Care management
b. Disease management
c. Case management
d. Practitioner management - ANSWER-Direct practitioner management is more
likely to fall under the domain of the administrative board (d)
In terms of performance measurements, which of the following represents a way to
connect the activities of an organization to its larger strategies?
a. Dashboard
b. Balanced Scorecard
c. Quality Management
d. Core Measures - ANSWER-The balanced scorecard represents a way to connect
the activities of an organization to its larger strategies (b)
All of the following reflect important qualities of effective teams EXCEPT:
a. A solid sense of goals and responsibilities for the team
b. A clear leader to guide the activities of the team members
c. Good internal relationships among the members of the team
d. A willingness to discuss the effectiveness of decisions and activities -
ANSWER-While a clear leader might seem like an obvious part of a team, a leader
is not necessarily part of every team (b)
pg. 1
,(For instance, a self-directed team has no leader,
as the name suggests. All team members simply work together toward a common
goal.)
A healthcare quality management professional has been given the task of
assembling a performance improvement team. In selecting member of this team, he
should focus primarily on all of the following EXCEPT:
a. The previous experience of the employee in team activities
b. The personal strengths and skill sets of each employee
c. The effective problem-solving abilities of the employee
d. The ability of the employee to listen and contribute - ANSWER-Previous
experience in working on a team might be useful, but it is not necessarily an
essential part of considering people for a new team (a) In fact, someone with no
previous team experience might very well prove to be a great asset if he has the
other qualities listed
In terms of performance measurements, which of the following represents a
collection of all performance data from within an organization?
a. Dashboard
b. Balanced Scorecard
c. Quality Management
d. Core Measures - ANSWER-The dashboard represents a collection of all
performance data from within an organization (a)
Which of the following is essential to an effective quality council?
a. Involvement of leadership
b. Consultation of the legal advisor
pg. 2
,c. Participation of the strategic planning committee
d. Direction from the organization's quality team - ANSWER-Leadership
involvement (a) promotes an effective quality council through resource and
support allocation to achieve objectives
Organizational leaders can best demonstrate commitment to a new quality
improvement initiative by
a. Reviewing the quality improvement plan
b. Offering solutions to identified problems
c. Allocating resources for the process - ANSWER-Allocating resources
In terms of performance measurements, which of the following is derived from a
national performance system developed by Joint Commission?
a. Dashboard
b. Balanced Scorecard
c. Quality Management
d. Core Measures - ANSWER-The term core measures is derived from a national
performance system developed by Joint Commission (d)
Research has indicated that which of the following has the biggest effect on the
failure of an organization to correctly apply medical ethics to patients?
a. Inadequate training of staff members
b. Breakdown of communication within the facility
c. Unclear information about legal requirements
d. Inconsistency between state and federal expectations - ANSWER-Research has
shown that the biggest effect on the failure of an organization to correctly apply
medical ethics to patients is related to the breakdown of communication within the
facility (b)
pg. 3
, Risk management as applied to a patient safety program should focus primarily on
all of the following EXCEPT:
a. Analysis of the root cause of the failure
b. Review of the incident report detailing the failure
c. Evaluation of the event that triggered the failure
d. Application of patient advocacy laws to avoid future failure - ANSWER-The
application of patient advocacy laws is a different area altogether and has only a
peripheral connection to risk management and a patient safety program (d)
A good vision statement for a healthcare facility should contain all of the following
EXCEPT:
a. A definition of the expected outcomes
b. A discussion of operational goals
c. A statement about intended profits
d. A personalized approach to an image - ANSWER-A statement about intended
profits (c) belongs in board rooms and committee meetings. Even for a publicly
traded company, the discussion of profits does not belong in a vision statement.
A small community clinic has been working hard to provide affordable healthcare
to low-income families, but the clinic receives very little funding of its own.
Because of this, staff members are in an outdated facility with poor ventilation, bad
lighting, and faulty wiring. The doctors and nurses do their best to provide high
quality patient care, but the results often reflect the low quality of the facility's
condition. Which of the following best describes the type of statistical variation
that occurs in patient care at this location?
a. Common cause variation
b. Random variation
c. Special cause variation
pg. 4
