BUS237 Final Exam questions well
answered graded A+ 2025/2026
primary activities - correct answer ✔✔main parts of the good/service that the organization
provides
- marketing/sales, inbound logistics, operations/manufacturing, outbound logistics, service
support activities - correct answer ✔✔firm activities that add value indirectly, but are necessary
to sustain primary activities
- hr, accounting and infrastructure, procurement and technology
functional systems - correct answer ✔✔facilitate the work of a single department or business
function
functional silos - correct answer ✔✔An organizational area (such as marketing or finance) that
operates without considering other organizational areas.
cross departmental/cross functional systems - correct answer ✔✔systems which integrate data
and business processes across different departments and systems
Interorganizational systems - correct answer ✔✔Information systems that automate the flow of
information across organizational boundaries (2+ organizations) and link a company to its
customers, distributors, or suppliers.
eg supply chain management systems, e-commerce applications
problems with isolated functional systems (5) - correct answer ✔✔- data is duplicated and
inconsistent
,- disjointed process
- limited info and lack of integrated info
- isolated decisions lead to inefficient overall activities
- increased expense
how to improve business processes without technological change (3) - correct answer ✔✔1.
adding resources eg more workers
2. adding increased specialization eg more skill workers
3. changing/eliminating unproductive activities
business process design - correct answer ✔✔uses technology to enable new/more efficient
business processes, instead of automating existing business practices
Enterprise Application Integration (EAI) - correct answer ✔✔An approach to combining
functional systems that uses software bridges to connect different functional systems together
- leaves the functional systems basically intact
3 challenges of implementing business process changes - correct answer ✔✔1. departmental
managers only do changes in their department
2. underestimate benefits of change
3. workers may resist changes
industry standard processes - correct answer ✔✔processes built into business applications from
companies such as Oracle or SAP
Enterprise Resource Planning (ERP) systems - correct answer ✔✔the integration of all the
organization's principal processes. takes separate systems to DBMS, then to manager. more
expensive than EAI
,process blueprints - correct answer ✔✔in an ERP application, comprehensive sets of inherent
processes for all organizational activities
6 potential benefits of ERP - correct answer ✔✔1. efficient business processes
2. inventory reduction
3. lead-time reduction
4. improved customer service
5. greater, real-time insight into organization
6. higher profitability
Customer Relationship Management (CRM) systems - correct answer ✔✔Information systems
that track all the ways in which a company interacts with its customers and analyze these
interactions to optimize revenue, profitability, customer satisfaction, and customer retention.
uses ERP systems since it's stored in single database
4 steps of customer life cycle - correct answer ✔✔marketing (attract),
customer acquisition (sell),
relationship management (support and resell), loss/churn (categorize)
Supply Chain Management (SCM) Systems - correct answer ✔✔an IS that integrates the primary
inbound logistics business activity. interorganizational
supply chain - correct answer ✔✔a network of organizations and facilities that transforms raw
materials into products delivered to customers
Disintermediation - correct answer ✔✔elimination of one or more middle layers in the supply
chain
, 4 factors that affect supply chain performance - correct answer ✔✔1. facilities
2. inventory
3. transportation
4. information
=FITI
3 factors of information - correct answer ✔✔1. Purpose - transactional or infromational
2. Availability - who has access to which infor and when
3. Means - methods by which info is transmitted
=PAM
3 fundamental Information systems involved in supply chain management - correct answer
✔✔1. supplier relationship management (SRM)
2. inventory
3. CRM
Supplier Relationship Management (SRM) - correct answer ✔✔a business process for managing
all contacts between an organization and its suppliers
SRM applications support three basic processes - correct answer ✔✔1. source - find vendors,
make contract
2. purchase
3. settle - receive goods, pay
2 ways to achieve competitive advantage through systems - correct answer ✔✔1. changing the
product
answered graded A+ 2025/2026
primary activities - correct answer ✔✔main parts of the good/service that the organization
provides
- marketing/sales, inbound logistics, operations/manufacturing, outbound logistics, service
support activities - correct answer ✔✔firm activities that add value indirectly, but are necessary
to sustain primary activities
- hr, accounting and infrastructure, procurement and technology
functional systems - correct answer ✔✔facilitate the work of a single department or business
function
functional silos - correct answer ✔✔An organizational area (such as marketing or finance) that
operates without considering other organizational areas.
cross departmental/cross functional systems - correct answer ✔✔systems which integrate data
and business processes across different departments and systems
Interorganizational systems - correct answer ✔✔Information systems that automate the flow of
information across organizational boundaries (2+ organizations) and link a company to its
customers, distributors, or suppliers.
eg supply chain management systems, e-commerce applications
problems with isolated functional systems (5) - correct answer ✔✔- data is duplicated and
inconsistent
,- disjointed process
- limited info and lack of integrated info
- isolated decisions lead to inefficient overall activities
- increased expense
how to improve business processes without technological change (3) - correct answer ✔✔1.
adding resources eg more workers
2. adding increased specialization eg more skill workers
3. changing/eliminating unproductive activities
business process design - correct answer ✔✔uses technology to enable new/more efficient
business processes, instead of automating existing business practices
Enterprise Application Integration (EAI) - correct answer ✔✔An approach to combining
functional systems that uses software bridges to connect different functional systems together
- leaves the functional systems basically intact
3 challenges of implementing business process changes - correct answer ✔✔1. departmental
managers only do changes in their department
2. underestimate benefits of change
3. workers may resist changes
industry standard processes - correct answer ✔✔processes built into business applications from
companies such as Oracle or SAP
Enterprise Resource Planning (ERP) systems - correct answer ✔✔the integration of all the
organization's principal processes. takes separate systems to DBMS, then to manager. more
expensive than EAI
,process blueprints - correct answer ✔✔in an ERP application, comprehensive sets of inherent
processes for all organizational activities
6 potential benefits of ERP - correct answer ✔✔1. efficient business processes
2. inventory reduction
3. lead-time reduction
4. improved customer service
5. greater, real-time insight into organization
6. higher profitability
Customer Relationship Management (CRM) systems - correct answer ✔✔Information systems
that track all the ways in which a company interacts with its customers and analyze these
interactions to optimize revenue, profitability, customer satisfaction, and customer retention.
uses ERP systems since it's stored in single database
4 steps of customer life cycle - correct answer ✔✔marketing (attract),
customer acquisition (sell),
relationship management (support and resell), loss/churn (categorize)
Supply Chain Management (SCM) Systems - correct answer ✔✔an IS that integrates the primary
inbound logistics business activity. interorganizational
supply chain - correct answer ✔✔a network of organizations and facilities that transforms raw
materials into products delivered to customers
Disintermediation - correct answer ✔✔elimination of one or more middle layers in the supply
chain
, 4 factors that affect supply chain performance - correct answer ✔✔1. facilities
2. inventory
3. transportation
4. information
=FITI
3 factors of information - correct answer ✔✔1. Purpose - transactional or infromational
2. Availability - who has access to which infor and when
3. Means - methods by which info is transmitted
=PAM
3 fundamental Information systems involved in supply chain management - correct answer
✔✔1. supplier relationship management (SRM)
2. inventory
3. CRM
Supplier Relationship Management (SRM) - correct answer ✔✔a business process for managing
all contacts between an organization and its suppliers
SRM applications support three basic processes - correct answer ✔✔1. source - find vendors,
make contract
2. purchase
3. settle - receive goods, pay
2 ways to achieve competitive advantage through systems - correct answer ✔✔1. changing the
product
