1
911 PUBLIC SAFETY TELECOMMUNICATORS STATE
EXAM STUDY GUIDE-SECTION 1 QUESTIONS WITH
100% CORRECT ANSWERS-2026 JUST RELEASED VERSION
To properly classify a call the telecommunicator will need to use the basic questioning
techniques of: , , , , , and
(p17)
a. What, when, weapons, who, where, and how
b. Where, what, when, weapons, who, and how
c. When, where, what, weapons, who, and how
d. How, where, weapons, what, when, and who Correct Answer: b. Where, what, when
,weapons, who, and how
Vital piece of information that should be obtained first is
a. How many people
b. Any weapons
c. Any injuries
d. Location Correct Answer: d. Location Communication cycle
is composed of 5-parts (p19)
:
,2
, , , , and
a. Message, medium, sender, receiver, and followup
b. Sender, message, receiver, medium, and feedback
c. Sender, message, medium, feedback, and receiver
d. Sender, receiver, message, medium, and feedback Correct Answer: d. Sender, Receiver,
Message, Medium, and Feedback
Basic principles of telephone techniques
a. Speak directly into the mouthpiece
b. Show interest in caller
c. Take charge of the conversation
d. All of the above
e. none of the above Correct Answer: d. All of the above
Interpersonal skills encompass communications between two or more people, including verbal
and non-verbal communications
a. true
b. false Correct Answer: a. true
:
,3
Can be defined as the principles of honor, morality, and accepted rules of conduct that govern
an individual or group
a. Ethics
b. Professionalism
c. Duty to Act
d. Agency Values Correct Answer: a. Ethics
Can be defined as behavior and attitude patterns exhibiting standards and character marked by
pride in oneself and one's career, respect for the people served and commitment to the continued
development of skills in the pursuit of excellence.
a. Duty to Act
b. Professionalism
c. Agency Values
d. Ethics Correct Answer: b. Professionalism
As anything of value intended to benefit the giver more than the receiver, given to a person because
of position and authority rather than because of individual or personal qualities.
a. Doing Business with ones Agency
b. Personal Gain
:
, 4
c. Team Concept
d. Gratuity Correct Answer: d. Gratuity
A team consists of two or more people working together to accomplish a common goal
a. Team Concept
b. Duty to Act
c. Agency Values
d. Doing Business with ones Agency Correct Answer: a. Team Concept
Violations of criminal laws and regulations, such as perjury, bribery, theft, identification theft, false
report to law enforcement, false official statement, vandalism, burglary, firearms violations, etc
a. Negligence on Duty
b. Criminal Acts
c. Personal Gain
d. Illegal activities Correct Answer: b. Criminal Acts
What is this term: Public safety telecommunicators will not use their official positions to secure
privileges or advantages for themselves.
a. gratuity
:
911 PUBLIC SAFETY TELECOMMUNICATORS STATE
EXAM STUDY GUIDE-SECTION 1 QUESTIONS WITH
100% CORRECT ANSWERS-2026 JUST RELEASED VERSION
To properly classify a call the telecommunicator will need to use the basic questioning
techniques of: , , , , , and
(p17)
a. What, when, weapons, who, where, and how
b. Where, what, when, weapons, who, and how
c. When, where, what, weapons, who, and how
d. How, where, weapons, what, when, and who Correct Answer: b. Where, what, when
,weapons, who, and how
Vital piece of information that should be obtained first is
a. How many people
b. Any weapons
c. Any injuries
d. Location Correct Answer: d. Location Communication cycle
is composed of 5-parts (p19)
:
,2
, , , , and
a. Message, medium, sender, receiver, and followup
b. Sender, message, receiver, medium, and feedback
c. Sender, message, medium, feedback, and receiver
d. Sender, receiver, message, medium, and feedback Correct Answer: d. Sender, Receiver,
Message, Medium, and Feedback
Basic principles of telephone techniques
a. Speak directly into the mouthpiece
b. Show interest in caller
c. Take charge of the conversation
d. All of the above
e. none of the above Correct Answer: d. All of the above
Interpersonal skills encompass communications between two or more people, including verbal
and non-verbal communications
a. true
b. false Correct Answer: a. true
:
,3
Can be defined as the principles of honor, morality, and accepted rules of conduct that govern
an individual or group
a. Ethics
b. Professionalism
c. Duty to Act
d. Agency Values Correct Answer: a. Ethics
Can be defined as behavior and attitude patterns exhibiting standards and character marked by
pride in oneself and one's career, respect for the people served and commitment to the continued
development of skills in the pursuit of excellence.
a. Duty to Act
b. Professionalism
c. Agency Values
d. Ethics Correct Answer: b. Professionalism
As anything of value intended to benefit the giver more than the receiver, given to a person because
of position and authority rather than because of individual or personal qualities.
a. Doing Business with ones Agency
b. Personal Gain
:
, 4
c. Team Concept
d. Gratuity Correct Answer: d. Gratuity
A team consists of two or more people working together to accomplish a common goal
a. Team Concept
b. Duty to Act
c. Agency Values
d. Doing Business with ones Agency Correct Answer: a. Team Concept
Violations of criminal laws and regulations, such as perjury, bribery, theft, identification theft, false
report to law enforcement, false official statement, vandalism, burglary, firearms violations, etc
a. Negligence on Duty
b. Criminal Acts
c. Personal Gain
d. Illegal activities Correct Answer: b. Criminal Acts
What is this term: Public safety telecommunicators will not use their official positions to secure
privileges or advantages for themselves.
a. gratuity
:
