, Chapter 1. The Exceptional Manager: What You Do,
How You Do It
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) At times, to be efficient in management means NOT using resources in the most cost-
effective way.
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
terms of cutting costs and responsiveness to employees.
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
similar ways, maintaining employee morale.
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
⊚ true
⊚ false
,5) Jorgeuisudevelopinguaunewuemployeeuscheduleuforuhisulandscapingubusinessudueutoutheu
increaseuinucustomerucallsuduringutheusummer.uWhileudoinguthis,uJorgeuisuinvolveduinuorganizi
ng.
⊚ true
⊚ false
6) Amber,uaudistrictumanageruforuaulargeurestaurantuchain,uisucomparingutheugoalsuofuher
urestaurantsuwithurecentusales.uSheuknowsuthatutwourestaurantsuareuunderperforming,usousheupl
ansuonumeetinguwithuthoseumanagersutoudiscussucorrectiveuaction;uthisuprocessuisutheucontroll
ingumanagerialufunction.
⊚ true
⊚ false
7) Tiauworksuforuaulineuofuhigh-
endufashionuclothingustores.uInuherurole,usheumakesustrategiculong-
termudecisionsuaboutuherucompany’suoveralludirection,uandusheucreatesutheuoverallucorporateug
oals,upolicies,uandustrategies.uInulightuofutheseutasks,uTiaumustubeuaumiddleumanager.
⊚ true
⊚ false
8) Leonardouisuaudistrictumanageruwhouoverseesuseveralustoreumanagersuinuaunationaluchain
uofuretailers.uLeonardoureportsudirectlyutoutheuviceupresidentuofustoresuandumarketing,uaumember
uofutopumanagement.uLeonardouisuaumiddleumanager.
, ⊚ true
⊚ false
9) Mintzberguconcludeduthatumanagersuplayuthreeubroadutypesuofuroles:uinterperson
al,uanalytical,uanducritical.
⊚ true
⊚ false
10) It’suyoururesponsibilityutoumanageuyourucareer,ubutuothersucanualsoumakeuituhappen.
⊚ true
⊚ false
MULTIPLEuCHOICEu-
uChooseutheuoneualternativeuthatubestucompletesutheustatementuoruanswersutheuquestion.
11) Whichuoneuofutheufollowinguisuoneuwayutouthinkuaboutumanagement?
A) efficiencyuinumotion
B) theuscienceuofuhelpingupeople
C) theuscienceuofuaccomplishinguthings
D) theuartuofugettinguthingsudoneuthroughupeople
E) theuscienceuofusynergy
How You Do It
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) At times, to be efficient in management means NOT using resources in the most cost-
effective way.
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
terms of cutting costs and responsiveness to employees.
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
similar ways, maintaining employee morale.
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
⊚ true
⊚ false
,5) Jorgeuisudevelopinguaunewuemployeeuscheduleuforuhisulandscapingubusinessudueutoutheu
increaseuinucustomerucallsuduringutheusummer.uWhileudoinguthis,uJorgeuisuinvolveduinuorganizi
ng.
⊚ true
⊚ false
6) Amber,uaudistrictumanageruforuaulargeurestaurantuchain,uisucomparingutheugoalsuofuher
urestaurantsuwithurecentusales.uSheuknowsuthatutwourestaurantsuareuunderperforming,usousheupl
ansuonumeetinguwithuthoseumanagersutoudiscussucorrectiveuaction;uthisuprocessuisutheucontroll
ingumanagerialufunction.
⊚ true
⊚ false
7) Tiauworksuforuaulineuofuhigh-
endufashionuclothingustores.uInuherurole,usheumakesustrategiculong-
termudecisionsuaboutuherucompany’suoveralludirection,uandusheucreatesutheuoverallucorporateug
oals,upolicies,uandustrategies.uInulightuofutheseutasks,uTiaumustubeuaumiddleumanager.
⊚ true
⊚ false
8) Leonardouisuaudistrictumanageruwhouoverseesuseveralustoreumanagersuinuaunationaluchain
uofuretailers.uLeonardoureportsudirectlyutoutheuviceupresidentuofustoresuandumarketing,uaumember
uofutopumanagement.uLeonardouisuaumiddleumanager.
, ⊚ true
⊚ false
9) Mintzberguconcludeduthatumanagersuplayuthreeubroadutypesuofuroles:uinterperson
al,uanalytical,uanducritical.
⊚ true
⊚ false
10) It’suyoururesponsibilityutoumanageuyourucareer,ubutuothersucanualsoumakeuituhappen.
⊚ true
⊚ false
MULTIPLEuCHOICEu-
uChooseutheuoneualternativeuthatubestucompletesutheustatementuoruanswersutheuquestion.
11) Whichuoneuofutheufollowinguisuoneuwayutouthinkuaboutumanagement?
A) efficiencyuinumotion
B) theuscienceuofuhelpingupeople
C) theuscienceuofuaccomplishinguthings
D) theuartuofugettinguthingsudoneuthroughupeople
E) theuscienceuofusynergy
