HFT EXAM 3 QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2025/2026
Which of the following is the role of an operations manager? - Answers To direct business
affairs
People follow the leader in order to be financially and socially successful. - Answers True
Leadership is a personal and human experience. - Answers True
Management continues to change or adapt itself to the dynamic society in which it operates. -
Answers TRUE
A leader's level of morality is imperative and determines whether they are respected. - Answers
TRUE
A leader must: - Answers have excellent communication skills
show no mercy
A manager is a person who is only responsible for their own work - Answers False
How do we identify change in the industry? - Answers Through a system of intelligence
gathering, trend analysis
Which of the following is a positive reason why people become leaders? - Answers To work for
societal goals
Beside success, which among the following is a component of leadership? - Answers
Effectiveness
Which of the following is a level of morality? - Answers Conventional Morality
In simple terms, which among the following is the primary role of a hospitality manager? -
Answers Getting tasks accomplished through people
It's "in their blood" refers to: - Answers Correct an individual's enthusiasm for the industry
The production success of management is evident in a successful business and in the failure of
another, the given statement comes under which category? - Answers Management
Civility vs. cynicism is one of the key elements of which of the following? - Answers Correct
Integrity and a Sense of Ethics
The promotional mix serves to set a selling price that has a perceived value. - Answers False
Differentiating services offered is part of which of the 4 P's? - Answers Product
Competency in consumer segmentation, targeting of consumers, and consumer analytics is
, required by - Answers marketing professional
The historical approach to marketing delineates the marketing mix to be comprised of -
Answers product, price, place and promotion
Unit managers (i.e., hotel manager, restaurant manager, marketing manager etc.) - Answers
must remain highly focus on creating value for their consumers
When a customer believes their needs are met they - Answers tend to spend more
Service interplay is unique to the hospitality industry. - Answers true
Which is a consumer evaluation site? - Answers Zomato
Competition is intense for leisure, transient, business, and associations. - Answers True
The hospitality business manager has an overarching goal to produce - Answers a maximum
level of revenue
Quick service advertisements came from the __________ industry. - Answers restaurant
'Wow' service is an easy to follow formula with little to no creativity needed. - Answers False
Marketing is a __________ business development tool for a hospitality business. - Answers
critical
Pricing has to be set at a sufficient level to cover all - Answers production, advertising,
distribution and profit
Advertising, direct marketing, personal selling, and public relations are - Answers promotion
tools
Those responsible for managing human resources in hospitality organizations have a lot of
influence and power within the organization. - Answers true
In addition to understanding the laws, employers should be familiar with various agencies
responsible for - Answers enforcement and compliance
Cost of living is not used in determining wages. - Answers False
The process in which an organization chooses the applicant they believe best fills the open
position is called - Answers selection
A summary of the tasks, duties, and responsibilities of a specific job is called the - Answers job
description
Reducing the number of tasks or responsibilities of a specific is called - Answers job
simplification
Which of the following is the role of an operations manager? - Answers To direct business
affairs
People follow the leader in order to be financially and socially successful. - Answers True
Leadership is a personal and human experience. - Answers True
Management continues to change or adapt itself to the dynamic society in which it operates. -
Answers TRUE
A leader's level of morality is imperative and determines whether they are respected. - Answers
TRUE
A leader must: - Answers have excellent communication skills
show no mercy
A manager is a person who is only responsible for their own work - Answers False
How do we identify change in the industry? - Answers Through a system of intelligence
gathering, trend analysis
Which of the following is a positive reason why people become leaders? - Answers To work for
societal goals
Beside success, which among the following is a component of leadership? - Answers
Effectiveness
Which of the following is a level of morality? - Answers Conventional Morality
In simple terms, which among the following is the primary role of a hospitality manager? -
Answers Getting tasks accomplished through people
It's "in their blood" refers to: - Answers Correct an individual's enthusiasm for the industry
The production success of management is evident in a successful business and in the failure of
another, the given statement comes under which category? - Answers Management
Civility vs. cynicism is one of the key elements of which of the following? - Answers Correct
Integrity and a Sense of Ethics
The promotional mix serves to set a selling price that has a perceived value. - Answers False
Differentiating services offered is part of which of the 4 P's? - Answers Product
Competency in consumer segmentation, targeting of consumers, and consumer analytics is
, required by - Answers marketing professional
The historical approach to marketing delineates the marketing mix to be comprised of -
Answers product, price, place and promotion
Unit managers (i.e., hotel manager, restaurant manager, marketing manager etc.) - Answers
must remain highly focus on creating value for their consumers
When a customer believes their needs are met they - Answers tend to spend more
Service interplay is unique to the hospitality industry. - Answers true
Which is a consumer evaluation site? - Answers Zomato
Competition is intense for leisure, transient, business, and associations. - Answers True
The hospitality business manager has an overarching goal to produce - Answers a maximum
level of revenue
Quick service advertisements came from the __________ industry. - Answers restaurant
'Wow' service is an easy to follow formula with little to no creativity needed. - Answers False
Marketing is a __________ business development tool for a hospitality business. - Answers
critical
Pricing has to be set at a sufficient level to cover all - Answers production, advertising,
distribution and profit
Advertising, direct marketing, personal selling, and public relations are - Answers promotion
tools
Those responsible for managing human resources in hospitality organizations have a lot of
influence and power within the organization. - Answers true
In addition to understanding the laws, employers should be familiar with various agencies
responsible for - Answers enforcement and compliance
Cost of living is not used in determining wages. - Answers False
The process in which an organization chooses the applicant they believe best fills the open
position is called - Answers selection
A summary of the tasks, duties, and responsibilities of a specific job is called the - Answers job
description
Reducing the number of tasks or responsibilities of a specific is called - Answers job
simplification
