ACCENTURE DELIVERY LEAD SI PROFESSIONAL
FINAL PAPER 2026 EXAM STUDY SHEET WITH
VERIFIED CORRECT ANSWERS
◉ Tell us about a time when you had to manage a high volume of
administrative tasks. How did you prioritize and stay organized?
Answer: STAR Answer - DAF
S - In the Transforming Research Support project I was involved in at
Cambridge, I trialled and helped implement a DEADLINE APPROVAL
FLOWCHART that research operations would follow when checking
new applications received from across the University
T - The flowchart was simple. If you apply to us up to:
- 5 days before the deadline - the application will receive full checks
before submitting to the funder
- 3 days before the deadline - only very basic checks
- 1 day before the deadline - the application would not be checked
although it would be submitted to the funder
,A - This new process for the University took academic applicants
some time to get used to, and we did get some suggestions for
improvement.So to help in this area, I added an extra note to the
flowchart under the 3-day deadline rule: 'For full checks, please
complete a HOD deadline exemption letter'
R - This flowchart allowed us to process new applications based on
its urgency and importance (Eisenhower)
◉ How proficient are you with Microsoft Excel? Can you provide
examples of how you have used these tools in a work setting?
Answer: 1 - Example: I produced end-of-grant expenditure reports
known as final expenditure statements that are submitted to the
funder to claim the grant money. I used Excel to check each
expenditure item (find and replace, sort and filter, basic functions
and formulas)
2 - Example:At Cambridge University, I was involved in multi-team
meetings. These allowed us to discuss staffing matters at the Cancer
Research UK Institute. Before these meetings, I provided materials
useful for attendees
3 - Example: At UoC produced GAT tool with the school director to
facilitate the handing over of pre-award work - successful
applications, to post-award to set up. Also UoH new application and
project tracker for the engineering institute
,4 - Knowing my skills need developing, I am currently working
through a Beginner to Advanced Excel course I purchased from
Udemy
◉ How do you ensure excellent client service in your role? Answer:
Also remember the 4 As:-
- Attentive attitude
- Ask the right questions
- Accurate answers
- Always available
◉ Describe a situation where you had to handle a difficult client.
How did you resolve the issue? Answer: STAR - Talkative client
S - Thankfully we didn't get many difficult customers at Tenet, so
because of this only one comes to mind
, T - One of our clients was very talkative and easily distracted,
meaning simple phone calls took longer than they should. This was
very noticeable when completing a pre-review assessment for my
adviser
A - To bring his attention back to the matter at hand, I used polite
phraseology such as:
- 'If we can return to the review...'
- 'If we can now focus on...'
- 'It's important I get this information accurately from you...'
- 'Moving on to the next part of your review...'
R - It was important to bring the client's focus back to the matter at
hand, without them feeling like I was ignoring the additional
unrelated information they were giving me
And I was happy to take ownership of this client for my adviser from
that point forward, as he got used to me using the gentle guidance to
get him back on track
◉ How do you maintain the accuracy of client information
databases? Answer: STAR - Project Tracker
FINAL PAPER 2026 EXAM STUDY SHEET WITH
VERIFIED CORRECT ANSWERS
◉ Tell us about a time when you had to manage a high volume of
administrative tasks. How did you prioritize and stay organized?
Answer: STAR Answer - DAF
S - In the Transforming Research Support project I was involved in at
Cambridge, I trialled and helped implement a DEADLINE APPROVAL
FLOWCHART that research operations would follow when checking
new applications received from across the University
T - The flowchart was simple. If you apply to us up to:
- 5 days before the deadline - the application will receive full checks
before submitting to the funder
- 3 days before the deadline - only very basic checks
- 1 day before the deadline - the application would not be checked
although it would be submitted to the funder
,A - This new process for the University took academic applicants
some time to get used to, and we did get some suggestions for
improvement.So to help in this area, I added an extra note to the
flowchart under the 3-day deadline rule: 'For full checks, please
complete a HOD deadline exemption letter'
R - This flowchart allowed us to process new applications based on
its urgency and importance (Eisenhower)
◉ How proficient are you with Microsoft Excel? Can you provide
examples of how you have used these tools in a work setting?
Answer: 1 - Example: I produced end-of-grant expenditure reports
known as final expenditure statements that are submitted to the
funder to claim the grant money. I used Excel to check each
expenditure item (find and replace, sort and filter, basic functions
and formulas)
2 - Example:At Cambridge University, I was involved in multi-team
meetings. These allowed us to discuss staffing matters at the Cancer
Research UK Institute. Before these meetings, I provided materials
useful for attendees
3 - Example: At UoC produced GAT tool with the school director to
facilitate the handing over of pre-award work - successful
applications, to post-award to set up. Also UoH new application and
project tracker for the engineering institute
,4 - Knowing my skills need developing, I am currently working
through a Beginner to Advanced Excel course I purchased from
Udemy
◉ How do you ensure excellent client service in your role? Answer:
Also remember the 4 As:-
- Attentive attitude
- Ask the right questions
- Accurate answers
- Always available
◉ Describe a situation where you had to handle a difficult client.
How did you resolve the issue? Answer: STAR - Talkative client
S - Thankfully we didn't get many difficult customers at Tenet, so
because of this only one comes to mind
, T - One of our clients was very talkative and easily distracted,
meaning simple phone calls took longer than they should. This was
very noticeable when completing a pre-review assessment for my
adviser
A - To bring his attention back to the matter at hand, I used polite
phraseology such as:
- 'If we can return to the review...'
- 'If we can now focus on...'
- 'It's important I get this information accurately from you...'
- 'Moving on to the next part of your review...'
R - It was important to bring the client's focus back to the matter at
hand, without them feeling like I was ignoring the additional
unrelated information they were giving me
And I was happy to take ownership of this client for my adviser from
that point forward, as he got used to me using the gentle guidance to
get him back on track
◉ How do you maintain the accuracy of client information
databases? Answer: STAR - Project Tracker
