CustomerXM (CX) Expert Qualtrics Certificate
Exam (2022) Questions And Correct
Answers| Get It Correct !!!
Which of the following does NOT describe the nature of
Topics analyzed under the Text Tab?
Can be built in before responses are recorded
Can be used in filters
Act like Custom Fields
Behave as Embedded Data
Can be used in reports -
Correct Answers-
Can be built in before responses are recorded
Name the process that identifies the roots of search
words and groups their invariants to aid in text analysis -
Correct Answers-
Lemmatization
T or F - You cannot edit the topics recommended for you
-
Correct Answers-
False
What is the purpose of editing Sentiment Categories? -
Correct Answers-
1
,To accurately represent your data and thereby train
Qualtrics' AI on how you want your data to be perceived
T or F - As new responses come in, Text iQ automatically
adds them to your existing topics -
Correct Answers-
False
Sentiment Analysis categorizes text responses by
respondent opinion. Of the list below, which contains
the correct opinion categories?
Very Negative, Negative, Neutral, Positive, Very Positive,
Mixed
Negative, Neutral, Positive
Negative, Positive, Neutral, Mixed -
Correct Answers-
Very Negative, Negative, Neutral, Positive, Very Positive,
Mixed
What is Customer Management (CX)? -
Correct Answers-
Customer Experience (CX) is the quality of the
relationship that a customer has with your organization.
Typically, what are the two most important CX metrics
to capture in a Digital Feedback program? -
Correct Answers-
CES & CSAT
2
, T or F - The early stages of the maturity focus on CX
improvements around the business without addressing
underlying operational and cultural issues. -
Correct Answers-
True
T or F - Customer Experience Management measures
the quality of the relationship between a customer and
an organization. -
Correct Answers-
True
A strong CX program is linked to four key financial
results. Select the four results from the list below:
Increase customer retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase market share
Increase customer lifetime value
Increase share of wallet -
Correct Answers-
Increase customer retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase customer lifetime value
"CX is the basis for our organization's ongoing
differentiation." At which phase of the maturity model
does this hypothetical company sit? -
3
Exam (2022) Questions And Correct
Answers| Get It Correct !!!
Which of the following does NOT describe the nature of
Topics analyzed under the Text Tab?
Can be built in before responses are recorded
Can be used in filters
Act like Custom Fields
Behave as Embedded Data
Can be used in reports -
Correct Answers-
Can be built in before responses are recorded
Name the process that identifies the roots of search
words and groups their invariants to aid in text analysis -
Correct Answers-
Lemmatization
T or F - You cannot edit the topics recommended for you
-
Correct Answers-
False
What is the purpose of editing Sentiment Categories? -
Correct Answers-
1
,To accurately represent your data and thereby train
Qualtrics' AI on how you want your data to be perceived
T or F - As new responses come in, Text iQ automatically
adds them to your existing topics -
Correct Answers-
False
Sentiment Analysis categorizes text responses by
respondent opinion. Of the list below, which contains
the correct opinion categories?
Very Negative, Negative, Neutral, Positive, Very Positive,
Mixed
Negative, Neutral, Positive
Negative, Positive, Neutral, Mixed -
Correct Answers-
Very Negative, Negative, Neutral, Positive, Very Positive,
Mixed
What is Customer Management (CX)? -
Correct Answers-
Customer Experience (CX) is the quality of the
relationship that a customer has with your organization.
Typically, what are the two most important CX metrics
to capture in a Digital Feedback program? -
Correct Answers-
CES & CSAT
2
, T or F - The early stages of the maturity focus on CX
improvements around the business without addressing
underlying operational and cultural issues. -
Correct Answers-
True
T or F - Customer Experience Management measures
the quality of the relationship between a customer and
an organization. -
Correct Answers-
True
A strong CX program is linked to four key financial
results. Select the four results from the list below:
Increase customer retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase market share
Increase customer lifetime value
Increase share of wallet -
Correct Answers-
Increase customer retention and loyalty
Decrease cost to serve
Decrease cost of acquisition
Increase customer lifetime value
"CX is the basis for our organization's ongoing
differentiation." At which phase of the maturity model
does this hypothetical company sit? -
3
