MGMT 340- ALAMIR FINAL STUDY GUIDE
Manager's functions - Answer -planning
organizing
controlling
leading
Planning - Answer -defining goals and strategies
Organizing - Answer -distributing tasks
Controlling - Answer -monitoring activities and make corrections
Leading - Answer -motivating
directing
selective most effective form of communication
Manager Roles - Answer -interpersonal
decisional
Interpersonal - Answer -figurehead
leader
liaison
Decisional - Answer -entrepreneur
disturbance
handler
resource allocation
negotiation
Manager Skills - Answer -technical skills
human skills
conceptual skills
Technical skills - Answer -the ability to apply specialized knowledge or expertise
Human skills - Answer -the ability to work with, understand, and motivate other people,
both individually and in groups
Conceptual skills - Answer -the mental ability to analyze and diagnose complex
situations
Personality tests - Answer -myers briggs type indicator
big five model of personality dimension
, The myers briggs type indicator MBTI - Answer -most widely used personality
framework
Extroverted vs. Introverted
Sensing vs. Intuitive
Thinking vs. Feeling
Perceiving vs. Judging
the big five model of personality dimension - Answer -Extroversion
Agreeableness
Conscientiousness
Emotional Stability
Openness to Experience
Perception - Answer -a process by which individuals organize and interpret their
sensory impressions in order to give meaning to their environment
attribution theory (judging others) - Answer -our perception and judgement of others is
significantly influenced by our assumptions of the other person's internal state,
determine internal or external causes
Work group - Answer -A group that interacts primarily to share information and to make
decisions to help each group member perform within his or her area of responsibility
Goal: Share Info
Synergy: Neutral (sometimes negative) Accountability: Individual
Skills: Random and Varied
Work Team - Answer -A group whose individual efforts result in a performance that is
greater than the sum of the individual inputs
Goal: Collective Performance
Synergy: Positive
Accountability: Individual and Mutual
Skills: Complementary
Problem-Solving Teams - Answer -Groups of 5 to 12 employees from the same
department who meet for a few hours each week to discuss ways of improving quality,
efficiency, and the work environment.
Self-Managed Work Teams - Answer -Groups of 10 to 15 people who take on the
responsibilities of their former supervisors.
Cross-Functional Teams - Answer -Employees from about the same hierarchical level,
but from different work areas, who come together to accomplish a task.
Manager's functions - Answer -planning
organizing
controlling
leading
Planning - Answer -defining goals and strategies
Organizing - Answer -distributing tasks
Controlling - Answer -monitoring activities and make corrections
Leading - Answer -motivating
directing
selective most effective form of communication
Manager Roles - Answer -interpersonal
decisional
Interpersonal - Answer -figurehead
leader
liaison
Decisional - Answer -entrepreneur
disturbance
handler
resource allocation
negotiation
Manager Skills - Answer -technical skills
human skills
conceptual skills
Technical skills - Answer -the ability to apply specialized knowledge or expertise
Human skills - Answer -the ability to work with, understand, and motivate other people,
both individually and in groups
Conceptual skills - Answer -the mental ability to analyze and diagnose complex
situations
Personality tests - Answer -myers briggs type indicator
big five model of personality dimension
, The myers briggs type indicator MBTI - Answer -most widely used personality
framework
Extroverted vs. Introverted
Sensing vs. Intuitive
Thinking vs. Feeling
Perceiving vs. Judging
the big five model of personality dimension - Answer -Extroversion
Agreeableness
Conscientiousness
Emotional Stability
Openness to Experience
Perception - Answer -a process by which individuals organize and interpret their
sensory impressions in order to give meaning to their environment
attribution theory (judging others) - Answer -our perception and judgement of others is
significantly influenced by our assumptions of the other person's internal state,
determine internal or external causes
Work group - Answer -A group that interacts primarily to share information and to make
decisions to help each group member perform within his or her area of responsibility
Goal: Share Info
Synergy: Neutral (sometimes negative) Accountability: Individual
Skills: Random and Varied
Work Team - Answer -A group whose individual efforts result in a performance that is
greater than the sum of the individual inputs
Goal: Collective Performance
Synergy: Positive
Accountability: Individual and Mutual
Skills: Complementary
Problem-Solving Teams - Answer -Groups of 5 to 12 employees from the same
department who meet for a few hours each week to discuss ways of improving quality,
efficiency, and the work environment.
Self-Managed Work Teams - Answer -Groups of 10 to 15 people who take on the
responsibilities of their former supervisors.
Cross-Functional Teams - Answer -Employees from about the same hierarchical level,
but from different work areas, who come together to accomplish a task.
