UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Successful business change? 3 things - correct answer uncover root causes of problems
Identify issues to be addressed
Ensure any solution aligns with business needs
What is included in the business change lifecycle? 6 things - correct answer alignment
Definition
Design
Implementation
Realisation
(all linked to the business case)
What is cbam? - correct answer concerns based adoption model
In bcl what is alignment? - correct answer strategic analysis of the organisation to the
external ever changing environment
In bcl what is definition? - correct answer analysis of the opinions, concerns,
knowledge and ideas in order to identify quantifiable supporting data
In bcl what is design? - correct answer changing business processes, it, operations, job
descriptions. Creating and testing before roll out
In bcl what is implementation? - correct answer change management with supporting
documentation for training and support
In bcl what is realisation? - correct answer looking retrospectively at the business case
to ensure planned benefits accrue and benefits are realised
What is strategic analysis? - correct answer -typically the work of strategic analysts and
senior managers
-should have access to organisation strategy in order produce processes and it systems
solutions
-use of technology to drive business change
What is business analysis? - correct answer -investigate business systems
- resolve localised business issues
, -consider processes, it systems, and resources
-recommend with supporting business case business improvement options
What is systems analysis? - correct answer - analysing and specifying it system
requirements
-consider options for the it solution
-often referred to as system designers and developers
What is the holisitic approach? - correct answer -root causes, not symptoms
-business improvement, not it change
- options, not solutions
- feasible, contributing requirements, not all requests
-the entire business change lifecycle, not just requirements definition
-negotiation, not avoidance.
What is the popit model? - correct answer -people - required skills? Motivated? Do
they understand the business objectives?
- organisation - is there a supportive management style? Are jobs and responsibilities well
defined? Is there collaborative cross functional working?
- processes - are they well defined and communicated? Good it support or workarounds?
Does the process require documents to be passed around the org unnec/ any potential for
delay or errors?
-information - do staff have info to conduct their work effectively? Are managers able to
make decisions based on accurate and timely information
-technology - do the systems support the business as required? Do the systems provide the
information needed to run the organisation?
Definition of a business analyst? - correct answer -investigate business systems
- evaluate actions
- document business requirements
- elaborate requirements
- may also: strategy implementation, business case production, benefits realisation,
specification of it requirements
Ba competencies? - correct answer -communication
-relationship building
- influencing
-working as a team
- political awareness
-analytical skills and critical thinking
-attention to detail
-problem solving
-leadership