SCM 4367 FINAL EXAM REVIEW QUESTIONS
Within the video you just watched about the Lean Transformation of a local pantry of the
North Texas Food Bank, you saw how Toyota was able to develop a process that
involved:
- Less waiting time for customers
- Simplified process for training volunteers
- More fully utilized volunteers
- Capacity increase of over 45% (increasing capacity from 55-80 clients per day)
The primary structural change that was described to create these benefits was: -
Answer -Creating dedicated "shopping zones"
The section of the A3 that describes the PURPOSE of the process and why it is
important to improve THIS process is called the _______ section: - Answer -
Background
An interrelationship Diagraph is used primarily to: - Answer -Identify the cause and
effect relationships that exist among a set of issues
At the hospital featured at the beginning of the video lecture, the following statement
best represents how the lean initiative is structured: - Answer -All levels within all
departments are learning about and using lean principles to improve
Having a vision (ideal state) is crucial to success because, "If you don't know where
you're going," - Answer -You'll probably end up somewhere else
In the "Check" step of the PDCA (plan do check act), we evaluate the results. The
purpose of this step is to: - Answer -determine if this was an effective countermeasure
or just luck
The instruction for creating a fishbone diagram and 5 Whys advises that when dealing
with root causes, focus first on: - Answer -the causes within your area of control
The Pareto Principle is: - Answer -80% of the problems come from 20% of the causes
The levels of the "3-levels 5 Whys" approach are: - Answer -containment, detection,
prevention
The "type" of problem that maintains current standards by reacting to a repetitive
symptom of a perceived problem is: - Answer -Type 2 - Gap from Standard
The "type" of problem that maintains current standards by reacting to an immediate
symptom of a perceived problem is: - Answer -Type 1 - Troubleshooting
, The "type" of problem that risks creating organizational chaos is: - Answer -Type 4-
Open Ended
The "type" of problem that risks having an organization's improvement efforts stagnate
is: - Answer -Type 2- Gap from Standard
The "type" pf problem that raises the standard to a new level by a proactive initiative
designed to strategically create a problem that must be solved is: - Answer -Type 3 -
Target Condition
The "type" of problem that risks leading to prolonged cycles of "firefighting" is: - Answer
-Type 1 - Troubleshooting
The "Analysis" section of an A3 problem solving report is intended to: - Answer -
Analyze the root causes of problems
The reason the "starter Kata" is a physical card that a coach will read is: - Answer -The
process of thinking and questioning scientifically does not come naturally, so we need
some guidance when we are first learning
The behaviors that Lean managers use to turn their employees into "problem solvers"
are - Answer -coaching and asking
An interrelationship Diagraph is used primarily to: - Answer -Identify the many cause
and effect relationships that exist among a set of issues
Managers must provide all of the following to create a continuous learning culture that
problem-solves EXCEPT - Answer -Paying employees extra and providing bonuses for
solving problems
The mindset that assumes that every failure is an opportunity to refine and grow our
learning is the: - Answer -Growth mindset
In Lean and Six Sigma, when setting target goals for an improvement (such as a
reduction in time for a process), a typical magnitude for most improvements is: -
Answer -50%
The mindset that assumes that you can acquire new skills and talents through focused
effort is the: - Answer -Growth Mindset
In an interrelationship Digraph, one can recognize the Key Driver (or potential root
cause) by: - Answer -Identifying the potential cause with the most outgoing arrows
The A3 report is: - Answer -a one page document based on the PDCA cycle
Within the video you just watched about the Lean Transformation of a local pantry of the
North Texas Food Bank, you saw how Toyota was able to develop a process that
involved:
- Less waiting time for customers
- Simplified process for training volunteers
- More fully utilized volunteers
- Capacity increase of over 45% (increasing capacity from 55-80 clients per day)
The primary structural change that was described to create these benefits was: -
Answer -Creating dedicated "shopping zones"
The section of the A3 that describes the PURPOSE of the process and why it is
important to improve THIS process is called the _______ section: - Answer -
Background
An interrelationship Diagraph is used primarily to: - Answer -Identify the cause and
effect relationships that exist among a set of issues
At the hospital featured at the beginning of the video lecture, the following statement
best represents how the lean initiative is structured: - Answer -All levels within all
departments are learning about and using lean principles to improve
Having a vision (ideal state) is crucial to success because, "If you don't know where
you're going," - Answer -You'll probably end up somewhere else
In the "Check" step of the PDCA (plan do check act), we evaluate the results. The
purpose of this step is to: - Answer -determine if this was an effective countermeasure
or just luck
The instruction for creating a fishbone diagram and 5 Whys advises that when dealing
with root causes, focus first on: - Answer -the causes within your area of control
The Pareto Principle is: - Answer -80% of the problems come from 20% of the causes
The levels of the "3-levels 5 Whys" approach are: - Answer -containment, detection,
prevention
The "type" of problem that maintains current standards by reacting to a repetitive
symptom of a perceived problem is: - Answer -Type 2 - Gap from Standard
The "type" of problem that maintains current standards by reacting to an immediate
symptom of a perceived problem is: - Answer -Type 1 - Troubleshooting
, The "type" of problem that risks creating organizational chaos is: - Answer -Type 4-
Open Ended
The "type" of problem that risks having an organization's improvement efforts stagnate
is: - Answer -Type 2- Gap from Standard
The "type" pf problem that raises the standard to a new level by a proactive initiative
designed to strategically create a problem that must be solved is: - Answer -Type 3 -
Target Condition
The "type" of problem that risks leading to prolonged cycles of "firefighting" is: - Answer
-Type 1 - Troubleshooting
The "Analysis" section of an A3 problem solving report is intended to: - Answer -
Analyze the root causes of problems
The reason the "starter Kata" is a physical card that a coach will read is: - Answer -The
process of thinking and questioning scientifically does not come naturally, so we need
some guidance when we are first learning
The behaviors that Lean managers use to turn their employees into "problem solvers"
are - Answer -coaching and asking
An interrelationship Diagraph is used primarily to: - Answer -Identify the many cause
and effect relationships that exist among a set of issues
Managers must provide all of the following to create a continuous learning culture that
problem-solves EXCEPT - Answer -Paying employees extra and providing bonuses for
solving problems
The mindset that assumes that every failure is an opportunity to refine and grow our
learning is the: - Answer -Growth mindset
In Lean and Six Sigma, when setting target goals for an improvement (such as a
reduction in time for a process), a typical magnitude for most improvements is: -
Answer -50%
The mindset that assumes that you can acquire new skills and talents through focused
effort is the: - Answer -Growth Mindset
In an interrelationship Digraph, one can recognize the Key Driver (or potential root
cause) by: - Answer -Identifying the potential cause with the most outgoing arrows
The A3 report is: - Answer -a one page document based on the PDCA cycle
