NUR 310 UPDATED FINAL EXAM QUESTIONS
AND CORRECT ANSWERS
Factors that distort the quality of the message, known as __________, can interfere with
communication at any point in the process. - CORRECT ANSWERS Noise
T/F
An example of an open-ended question is: "What medicines have you been taking at home?" -
CORRECT ANSWERS FALSE
T/F
When verbal and nonverbal communications do not match, it is often the nonverbal
communication that more accurately conveys the speaker's meaning. - CORRECT
ANSWERS TRUE
When communicating effectively with patients, the nurse may use auditory, visual, or
kinesthetic____________? - CORRECT ANSWERS Channels
T/F
Incivility is rude, disruptive, intimidating, and undesirable behavior directed at another person. -
CORRECT ANSWERS TRUE
The use of technology to delivery nursing care and conduct nursing practice remotely is called -
CORRECT ANSWERS Telehealth
Factors influencing communication include developmental level; roles and responsibilities;
space and territoriality; physical, mental, and emotional state; environment; and
_____________ differences - CORRECT ANSWERS sociocultural
,T/F
Communication is influenced by the way people value themselves, one another, and the
purpose of any human interaction. - CORRECT ANSWERS TRUE
The therapeutic communication technique known as ___________ is the skill of identifying with
the way another person feels. - CORRECT ANSWERS Empathy
Identify the benefits of client education - CORRECT ANSWERS Decreased anxiety (which
reduces pain).
More knowledgeable and can self-manage their own care. Clients who are effectively educated
have a better understanding of, and are more prepared to manage,
their health care; they also have less anxiety and pain, as well as fewer unpleasant hospital
experiences.
Which element of the teaching plan involves gathering data about the client's learning needs,
motivation to learn, resources available, health literacy, learning disabilities, and learning
preferences? - CORRECT ANSWERS Assessment - Gathering these data is part of client
assessment and helps determine the client's preference and capabilities.
Relevance is what - CORRECT ANSWERS understanding of why client education is needed
and how they would benefit from education
health literacy - CORRECT ANSWERS obtain, read and understand basic health information
Barrier to learning - CORRECT ANSWERS something that hinders learning
, low-stimulus environment - CORRECT ANSWERS The optimal learning environment, which
reduces distractions and provides good ventilation, adequate lighting, and a comfortable
temperature
Feedback - CORRECT ANSWERS helpful information provided to the client to aid in the
improvement of client education
teach back - CORRECT ANSWERS A method of teaching in which the patient verbalizes
information that he or she has learned
self bias - CORRECT ANSWERS personal perception or stereotype regarding situations,
people, or actions
SMART outcomes - CORRECT ANSWERS Specific
Measurable
Attainable
Realistic
Timed
client centered - CORRECT ANSWERS involving and engaging the client throughout the
nursing process
What is the difference between verbal and auditory communication? - CORRECT
ANSWERS Verbal communication is what the sender said, while auditory communication
is what the receiver heard
A postoperative care nurse is teaching a 76-year-old client who had cataract surgery about how
to administer their eye drop medication after discharge. Which of the following forms of
communication should the nurse use for this client? - CORRECT ANSWERS Verbal
AND CORRECT ANSWERS
Factors that distort the quality of the message, known as __________, can interfere with
communication at any point in the process. - CORRECT ANSWERS Noise
T/F
An example of an open-ended question is: "What medicines have you been taking at home?" -
CORRECT ANSWERS FALSE
T/F
When verbal and nonverbal communications do not match, it is often the nonverbal
communication that more accurately conveys the speaker's meaning. - CORRECT
ANSWERS TRUE
When communicating effectively with patients, the nurse may use auditory, visual, or
kinesthetic____________? - CORRECT ANSWERS Channels
T/F
Incivility is rude, disruptive, intimidating, and undesirable behavior directed at another person. -
CORRECT ANSWERS TRUE
The use of technology to delivery nursing care and conduct nursing practice remotely is called -
CORRECT ANSWERS Telehealth
Factors influencing communication include developmental level; roles and responsibilities;
space and territoriality; physical, mental, and emotional state; environment; and
_____________ differences - CORRECT ANSWERS sociocultural
,T/F
Communication is influenced by the way people value themselves, one another, and the
purpose of any human interaction. - CORRECT ANSWERS TRUE
The therapeutic communication technique known as ___________ is the skill of identifying with
the way another person feels. - CORRECT ANSWERS Empathy
Identify the benefits of client education - CORRECT ANSWERS Decreased anxiety (which
reduces pain).
More knowledgeable and can self-manage their own care. Clients who are effectively educated
have a better understanding of, and are more prepared to manage,
their health care; they also have less anxiety and pain, as well as fewer unpleasant hospital
experiences.
Which element of the teaching plan involves gathering data about the client's learning needs,
motivation to learn, resources available, health literacy, learning disabilities, and learning
preferences? - CORRECT ANSWERS Assessment - Gathering these data is part of client
assessment and helps determine the client's preference and capabilities.
Relevance is what - CORRECT ANSWERS understanding of why client education is needed
and how they would benefit from education
health literacy - CORRECT ANSWERS obtain, read and understand basic health information
Barrier to learning - CORRECT ANSWERS something that hinders learning
, low-stimulus environment - CORRECT ANSWERS The optimal learning environment, which
reduces distractions and provides good ventilation, adequate lighting, and a comfortable
temperature
Feedback - CORRECT ANSWERS helpful information provided to the client to aid in the
improvement of client education
teach back - CORRECT ANSWERS A method of teaching in which the patient verbalizes
information that he or she has learned
self bias - CORRECT ANSWERS personal perception or stereotype regarding situations,
people, or actions
SMART outcomes - CORRECT ANSWERS Specific
Measurable
Attainable
Realistic
Timed
client centered - CORRECT ANSWERS involving and engaging the client throughout the
nursing process
What is the difference between verbal and auditory communication? - CORRECT
ANSWERS Verbal communication is what the sender said, while auditory communication
is what the receiver heard
A postoperative care nurse is teaching a 76-year-old client who had cataract surgery about how
to administer their eye drop medication after discharge. Which of the following forms of
communication should the nurse use for this client? - CORRECT ANSWERS Verbal
