ITC CH. 9 EXAM QUESTIONS AND CORRECT
ANSWERS
The business value of an effective supply chain management system includes all of the following
except:
A) faster time to market.
B) cost reduction.
C) supply matched to demand.
D) improved delivery service.
E) increased inventory levels. - CORRECT ANSWERS E
From your reading of the chapter's opening case, which of the answers below is not a reason
why Avon chose JDA's Manufacturing and Intelligent Fulfillment software?
A) Build a central planning function to coordinate demand, manufacturing and fulfillment
B) Improve the ability to predict what customers wanted to buy
C) Faster fulfillment of orders on a global scale
D) Reduce inventory
E) Develop new products - CORRECT ANSWERS E
Which of the following provides a suite of integrated software modules for finance and
accounting, human resources, manufacturing and production, and sales and marketing that
allows data to be used by multiple functions and business processes?
A) Process management software
B) ERP systems
,C) Groupware
D) CRM software
E) Supply chain management systems - CORRECT ANSWERS B
Enterprise software is built around thousands of predefined business processes that reflect:
A) government regulations.
B) industry benchmarks.
C) best practices.
D) cutting edge workflow analyses.
E) the firm's culture. - CORRECT ANSWERS C
Which of the following is not true about enterprise systems?
A) Enterprise systems help firms respond rapidly to customer requests for information or
products.
B) Enterprise system data have standardized definitions and formats that are accepted by the
entire organization.
C) Enterprise software is expressly built to allow companies to support their existing business
practices.
D) Enterprise software includes analytical tools to evaluate overall organizational performance.
E) Enterprise systems provide firm-wide information to help managers make better decisions. -
CORRECT ANSWERS C
You have been asked to implement enterprise software for a manufacturer of kitchen
appliances. What is the first step you should take?
, A) Rewrite the software to support the way the company's business processes work.
B) Select the business processes you wish to automate.
C) Map the company's business processes to the software's business processes.
D) Map the software's business processes to the company's business processes.
E) Select the functions of the system you wish to use. - CORRECT ANSWERS E
Which of the following enables a company to tailor a particular aspect of enterprise software to
the way a company does business?
A) Configuration tables
B) Web services
C) Data dictionaries
D) Middleware
E) Groupware - CORRECT ANSWERS A
To achieve the maximum benefit of a new ERP system, Tasty Baking implemented an enterprise
system by:
A) using only the pre-defined processes in the ERP software that matched its own processes.
B) retaining its legacy systems to operate as a backup to the new enterprise system.
C) customizing less than 5 percent of the enterprise system processes.
D) changing the ERP software as needed to match their own processes.
E) using a cloud-based version of the ERP. - CORRECT ANSWERS C
Coca-Cola implemented enterprise software from Oracle that enabled it to achieve all of the
following except:
ANSWERS
The business value of an effective supply chain management system includes all of the following
except:
A) faster time to market.
B) cost reduction.
C) supply matched to demand.
D) improved delivery service.
E) increased inventory levels. - CORRECT ANSWERS E
From your reading of the chapter's opening case, which of the answers below is not a reason
why Avon chose JDA's Manufacturing and Intelligent Fulfillment software?
A) Build a central planning function to coordinate demand, manufacturing and fulfillment
B) Improve the ability to predict what customers wanted to buy
C) Faster fulfillment of orders on a global scale
D) Reduce inventory
E) Develop new products - CORRECT ANSWERS E
Which of the following provides a suite of integrated software modules for finance and
accounting, human resources, manufacturing and production, and sales and marketing that
allows data to be used by multiple functions and business processes?
A) Process management software
B) ERP systems
,C) Groupware
D) CRM software
E) Supply chain management systems - CORRECT ANSWERS B
Enterprise software is built around thousands of predefined business processes that reflect:
A) government regulations.
B) industry benchmarks.
C) best practices.
D) cutting edge workflow analyses.
E) the firm's culture. - CORRECT ANSWERS C
Which of the following is not true about enterprise systems?
A) Enterprise systems help firms respond rapidly to customer requests for information or
products.
B) Enterprise system data have standardized definitions and formats that are accepted by the
entire organization.
C) Enterprise software is expressly built to allow companies to support their existing business
practices.
D) Enterprise software includes analytical tools to evaluate overall organizational performance.
E) Enterprise systems provide firm-wide information to help managers make better decisions. -
CORRECT ANSWERS C
You have been asked to implement enterprise software for a manufacturer of kitchen
appliances. What is the first step you should take?
, A) Rewrite the software to support the way the company's business processes work.
B) Select the business processes you wish to automate.
C) Map the company's business processes to the software's business processes.
D) Map the software's business processes to the company's business processes.
E) Select the functions of the system you wish to use. - CORRECT ANSWERS E
Which of the following enables a company to tailor a particular aspect of enterprise software to
the way a company does business?
A) Configuration tables
B) Web services
C) Data dictionaries
D) Middleware
E) Groupware - CORRECT ANSWERS A
To achieve the maximum benefit of a new ERP system, Tasty Baking implemented an enterprise
system by:
A) using only the pre-defined processes in the ERP software that matched its own processes.
B) retaining its legacy systems to operate as a backup to the new enterprise system.
C) customizing less than 5 percent of the enterprise system processes.
D) changing the ERP software as needed to match their own processes.
E) using a cloud-based version of the ERP. - CORRECT ANSWERS C
Coca-Cola implemented enterprise software from Oracle that enabled it to achieve all of the
following except:
