Managing
Human Resources 18th Edition
SCOTT A. SNELL SHAD S. MORRIS
Professor of Business Administration, Associate Professor of Management,
University of Virginia Brigham Young University
Australia • Brazil • Mexico • Singapore • United Kingdom • United States
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
89624_fm_hr_i-xxxii.indd 1 11/17/17 4:21 PM
, Managing Human Resources, © 2019, 2016 Cengage Learning, Inc.
Eighteenth Edition
Unless otherwise noted, all content is © Cengage
Scott Snell and Shad Morris
ALL RIGHTS RESERVED. No part of this work covered by the copyright
herein may be reproduced or distributed in any form or by any means,
Senior Vice President: Erin Joyner except as permitted by U.S. copyright law, without the prior written per-
mission of the copyright owner.
Product Director: Bryan Gambrel
Content Developer: Jamie Mack
For product information and technology assistance, contact us at
Product Assistant: Rhett Ransom Cengage Customer & Sales Support, 1-800-354-9706
Marketing Manager: Emily McLellan For permission to use material from this text or product, submit all
requests online at www.cengage.com/permissions
Digital Content Specialists: Jennifer Chinn/
Further permissions questions can be emailed to
David O’Connor
Digital Production Services Manager:
Derek Drifmeyer
Library of Congress Control Number: 2017945321
Project Management and Compostion: ISBN: 978-1-337-38962-4
SPi Global
Sr. Art Director: Michelle Kunkler Cengage
20 Channel Center Street
Text Designer: Red Hangar Design, LLC
Boston, MA 02210
Cover Designer: Red Hangar USA
Design, LLC
Cengage is a leading provider of customized learning solutions with
Cover Image: i3alda/Shutterstock.com
employees residing in nearly 40 different countries and sales in more
Intellectual Property than 125 countries around the world. Find your local representative at
Analyst: Diane Garrity www.cengage.com.
Intellectual Property Project Manager:
Cengage products are represented in Canada by
Nick Barrows
Nelson Education, Ltd.
To learn more about Cengage platforms and services, visit
www.cengage.com
To register or access your online learning solution or purchase materi-
als for your course, visit www.cengagebrain.com
Printed in the United States of America
Print Number: 01 Print Year: 2017
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
89624_fm_hr_i-xxxii.indd 2 11/30/17 4:06 PM
, Brief Contents
Part 1 Human Resources Management in Perspective
1 The Rewards and Challenges of Human Resources Management 1
2 Strategy and Human Resources Planning 38
Part 2 Meeting Human Resources Requirements
3 Equal Employment Opportunity and Human Resources Management 84
4 Job Analysis and Job Design 121
Part 3 Developing Effectiveness in Human Resources
5 Expanding the Talent Pool: Recruitment and Careers 152
6 Employee Selection 205
7 Training and Development 241
8 Performance Management 279
Part 4 Implementing Compensation and Security
9 Managing Compensation 318
10 Pay-for-Performance: Incentive Rewards 356
11 Employee Benefits 385
12 Promoting Safety and Health 416
Part 5 Enhancing Employee-Management Relations
13 Employees Rights and Discipline 448
14 The Dynamics of Labor Relations 481
Part 6 Expanding Human Resources Management Horizons
15 International Human Resources Management 515
16 Implementing HR Strategy: High-Performance Work Systems 556
Integrative Cases 585
Glossary 611
Name Index 622
Organization Index 624
Subject Index 627
iii
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
89624_fm_hr_i-xxxii.indd 3 11/17/17 4:21 PM
, Contents
Part 1 Human Resources Management in Perspective
Chapter 1 T
he Rewards and Challenges of
Human Resources Management 1
1.1 Why Should You Study Human Resources Management? Will It Pay Off? 2
1.1a Human Capital and Organizational Culture 3
1.2 Strategic and Global Challenges 5
1.2a Responding Strategically to Changes and Disruptions in the Marketplace 5
1.2b Competing, Recruiting, and Staffing Globally 7
1.2c Setting and Achieving Corporate Social Responsibility and Sustainability Goals 9
1.3 Technology Challenges 10
Highlights in HRM 1: Factors to Consider When Evaluating a
Human Resources Information System 14
1.4 Productivity and Cost Challenges 15
1.4a Maximizing Productivity 15
1.4b Managing the Size of the Workforce 15
1.4c Managing Pay and Benefits 16
1.5 Employee Challenges 18
1.5a Responding to the Demographic and Diversity Challenges
of the Workforce 18
1.5b Educational Shifts Affecting the Workforce 23
1.5c Adapting to Cultural and Societal Changes
Affecting the Workforce 24
1.6 The Role HR Managers Play and Their Partnership with Other Managers 27
1.6a Responsibilities of Human Resource Managers 28
1.6b Competencies Human Resource Managers Require 29
Highlights in HRM 2: SHRM Code of Ethical and Professional Standards
in Human Resource Management 30
Summary 32
Key Terms 33
Discussion Questions 33
Case Study 1: New HR Strategy Makes Lloyd’s a “Best Company” 34
Case Study 2: Shell’s Top Recruiter Takes His Cues from Marketing 34
Notes and References 36
iv
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
89624_fm_hr_i-xxxii.indd 4 11/17/17 4:21 PM
Human Resources 18th Edition
SCOTT A. SNELL SHAD S. MORRIS
Professor of Business Administration, Associate Professor of Management,
University of Virginia Brigham Young University
Australia • Brazil • Mexico • Singapore • United Kingdom • United States
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
89624_fm_hr_i-xxxii.indd 1 11/17/17 4:21 PM
, Managing Human Resources, © 2019, 2016 Cengage Learning, Inc.
Eighteenth Edition
Unless otherwise noted, all content is © Cengage
Scott Snell and Shad Morris
ALL RIGHTS RESERVED. No part of this work covered by the copyright
herein may be reproduced or distributed in any form or by any means,
Senior Vice President: Erin Joyner except as permitted by U.S. copyright law, without the prior written per-
mission of the copyright owner.
Product Director: Bryan Gambrel
Content Developer: Jamie Mack
For product information and technology assistance, contact us at
Product Assistant: Rhett Ransom Cengage Customer & Sales Support, 1-800-354-9706
Marketing Manager: Emily McLellan For permission to use material from this text or product, submit all
requests online at www.cengage.com/permissions
Digital Content Specialists: Jennifer Chinn/
Further permissions questions can be emailed to
David O’Connor
Digital Production Services Manager:
Derek Drifmeyer
Library of Congress Control Number: 2017945321
Project Management and Compostion: ISBN: 978-1-337-38962-4
SPi Global
Sr. Art Director: Michelle Kunkler Cengage
20 Channel Center Street
Text Designer: Red Hangar Design, LLC
Boston, MA 02210
Cover Designer: Red Hangar USA
Design, LLC
Cengage is a leading provider of customized learning solutions with
Cover Image: i3alda/Shutterstock.com
employees residing in nearly 40 different countries and sales in more
Intellectual Property than 125 countries around the world. Find your local representative at
Analyst: Diane Garrity www.cengage.com.
Intellectual Property Project Manager:
Cengage products are represented in Canada by
Nick Barrows
Nelson Education, Ltd.
To learn more about Cengage platforms and services, visit
www.cengage.com
To register or access your online learning solution or purchase materi-
als for your course, visit www.cengagebrain.com
Printed in the United States of America
Print Number: 01 Print Year: 2017
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
89624_fm_hr_i-xxxii.indd 2 11/30/17 4:06 PM
, Brief Contents
Part 1 Human Resources Management in Perspective
1 The Rewards and Challenges of Human Resources Management 1
2 Strategy and Human Resources Planning 38
Part 2 Meeting Human Resources Requirements
3 Equal Employment Opportunity and Human Resources Management 84
4 Job Analysis and Job Design 121
Part 3 Developing Effectiveness in Human Resources
5 Expanding the Talent Pool: Recruitment and Careers 152
6 Employee Selection 205
7 Training and Development 241
8 Performance Management 279
Part 4 Implementing Compensation and Security
9 Managing Compensation 318
10 Pay-for-Performance: Incentive Rewards 356
11 Employee Benefits 385
12 Promoting Safety and Health 416
Part 5 Enhancing Employee-Management Relations
13 Employees Rights and Discipline 448
14 The Dynamics of Labor Relations 481
Part 6 Expanding Human Resources Management Horizons
15 International Human Resources Management 515
16 Implementing HR Strategy: High-Performance Work Systems 556
Integrative Cases 585
Glossary 611
Name Index 622
Organization Index 624
Subject Index 627
iii
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
89624_fm_hr_i-xxxii.indd 3 11/17/17 4:21 PM
, Contents
Part 1 Human Resources Management in Perspective
Chapter 1 T
he Rewards and Challenges of
Human Resources Management 1
1.1 Why Should You Study Human Resources Management? Will It Pay Off? 2
1.1a Human Capital and Organizational Culture 3
1.2 Strategic and Global Challenges 5
1.2a Responding Strategically to Changes and Disruptions in the Marketplace 5
1.2b Competing, Recruiting, and Staffing Globally 7
1.2c Setting and Achieving Corporate Social Responsibility and Sustainability Goals 9
1.3 Technology Challenges 10
Highlights in HRM 1: Factors to Consider When Evaluating a
Human Resources Information System 14
1.4 Productivity and Cost Challenges 15
1.4a Maximizing Productivity 15
1.4b Managing the Size of the Workforce 15
1.4c Managing Pay and Benefits 16
1.5 Employee Challenges 18
1.5a Responding to the Demographic and Diversity Challenges
of the Workforce 18
1.5b Educational Shifts Affecting the Workforce 23
1.5c Adapting to Cultural and Societal Changes
Affecting the Workforce 24
1.6 The Role HR Managers Play and Their Partnership with Other Managers 27
1.6a Responsibilities of Human Resource Managers 28
1.6b Competencies Human Resource Managers Require 29
Highlights in HRM 2: SHRM Code of Ethical and Professional Standards
in Human Resource Management 30
Summary 32
Key Terms 33
Discussion Questions 33
Case Study 1: New HR Strategy Makes Lloyd’s a “Best Company” 34
Case Study 2: Shell’s Top Recruiter Takes His Cues from Marketing 34
Notes and References 36
iv
Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
89624_fm_hr_i-xxxii.indd 4 11/17/17 4:21 PM
