Kolb's Experimental Learning Model - Answers Concrete Experience, Reflective Observation,
Abstract Conceptualization, Active Experimentation
Lewin's Formula - Answers Behavior = Individual + Environment
System 1 Thinking - Answers based on intuition or emotion, and is error-prone
System 2 Thinking - Answers more conscious, logical, and critical, and more reliable
Selective Attention - Answers the process of directing our awareness to relevant stimuli while
ignoring irrelevant stimuli in the environment
Implicit Bias - Answers the attitudes of stereotypes that affect our understanding, actions, and
decisions in an unconscious manner
Fundamental Attribution Error - Answers tendency to see the person rather than the situation as
the main cause of that person's behavior
Self-serving bias - Answers tendency to attribute our successes to internal factors and our
failures to external factors
Confirmation bias - Answers tendency to search for, interpret, favor and recall information in a
way that confirms one's preexisting beliefs or hypotheses
The Name-pronunciation effect - Answers people with names that are easier to pronounce are
judged more positively than those with difficult to pronounce names
Shared Information Bias - Answers a tendency for group members to spend more times and
energy discussing information that multiple members are already familiar with
3 steps to change unconscious bias - Answers Visualize, Examine, Normalize
Five-Factor (Big Five) Personality Model - Answers Conscientiousness, Agreeableness,
Neuroticism, Openness to Experience, Extraversion
High Conscientiousness - Answers More likely to be well organized, reliable, and consistent.
Enjoy planning, seek achievements, and pursue long-term goals
Low Conscientiousness - Answers Generally more easygoing, spontaneous, and creative. Tend
to be less concerned with rules and plans
Agreeableness - Answers Altruism, trust, modesty, and a tender-minded concern for others
High agreeableness - Answers more trusting, helpful, good-natured, tolerant, selfless, flexible
Low agreeableness - Answers less cooperative, more intolerant, suspicious, self-focused