MO221 Final Exam Questions with Correct Answers Latest Update 2025/2026
Five Pillars of a Highly Successful Team - Answers Trust, Conflict, Commitment, Accountability,
Results
How do you turn a fear of conflict into a successful conflict? - Answers Debate
How do you go from lack of commitment to having commitment? - Answers Create clarity
How do you go from avoiding accountability to having accountability? - Answers Confront
Issues
How do you go from inattention to results to having results? - Answers Focus on Outcomes
What are the three areas in the Trust Triangle by Frei and Morris? - Answers Empathy, Logic, and
Authenticity
How to build logic from Frei and Morris Trust Triangle? - Answers Communicate clearly,
structure ideas, use specific data/facts
How to build empathy from Frei and Morris Trust Triangle? - Answers Listen to others, ask good
questions, reduce distractions in conversations
How to build authenticity in Frei and Morris Trust Triangle? - Answers Be honest about strengths
and weaknesses, share real thoughts/feelings
What is psychological safety? - Answers Means having an environment where people feel safe
to speak up -- a belief that it is ok to take the risks that come from asking questions and
admitting mistakes.
What are the three benefits of psychological safety according to Amy Edmonson? - Answers
Preventing errors: both mistakes and near misses are reported
Creativity and Innovation: people do not feel compelled to fit in
Inclusion: everyone has a voice, even when they lack power
What are the six misconceptions of psychological safety and what is wrong with them? -
Answers 1. It means being nice: wrong because "being nice" might cause people to avoid
tough conversations and conflict.
2. It means employees get their way: wrong because it might support bad ideas or bad behavior.
3. It means job security: layoffs/performance issues different from freedom to speak your mind.
4. It requires a trade off with performance: phycological safety and accountability are not
opposites.
, 5. It is a policy: PS must be created rather than mandated.
6. It requires a top down approach: everyone influences work environment, not just
management.
What does Margaret Heffernan(Pecking Order Ted Talk) suggest teams need to be effective? -
Answers Social capital: the reliance and interdependency that builds trust.
When should you decide on something as a team, rather than an individual? - Answers - the
situation is complex
- the consequences are significant
- members are committed
- there is time for deliberation
What are the advantages of team decision making? - Answers • Generates more favorable
outcomes
• Provides broader perspective
• Taps creative potential
• Allows increased discussion
• Makes wider use of resources
• Builds ownership and buy-in
What are the disadvantages of team decision making? - Answers • Requires adequate time
• Requires good leadership
• May result in a compromise vs. optimal solution
• Can be overly influenced by a vocal few
• May get bogged down by over-analysis
Three questions needed to identify a problem - Answers 1. what is the basic need?
2. what is the desired outcome?
3. who stands to benefit and why?
What is groupthink? - Answers Tendency in highly cohesive teams to value consensus over
decision quality
Five Pillars of a Highly Successful Team - Answers Trust, Conflict, Commitment, Accountability,
Results
How do you turn a fear of conflict into a successful conflict? - Answers Debate
How do you go from lack of commitment to having commitment? - Answers Create clarity
How do you go from avoiding accountability to having accountability? - Answers Confront
Issues
How do you go from inattention to results to having results? - Answers Focus on Outcomes
What are the three areas in the Trust Triangle by Frei and Morris? - Answers Empathy, Logic, and
Authenticity
How to build logic from Frei and Morris Trust Triangle? - Answers Communicate clearly,
structure ideas, use specific data/facts
How to build empathy from Frei and Morris Trust Triangle? - Answers Listen to others, ask good
questions, reduce distractions in conversations
How to build authenticity in Frei and Morris Trust Triangle? - Answers Be honest about strengths
and weaknesses, share real thoughts/feelings
What is psychological safety? - Answers Means having an environment where people feel safe
to speak up -- a belief that it is ok to take the risks that come from asking questions and
admitting mistakes.
What are the three benefits of psychological safety according to Amy Edmonson? - Answers
Preventing errors: both mistakes and near misses are reported
Creativity and Innovation: people do not feel compelled to fit in
Inclusion: everyone has a voice, even when they lack power
What are the six misconceptions of psychological safety and what is wrong with them? -
Answers 1. It means being nice: wrong because "being nice" might cause people to avoid
tough conversations and conflict.
2. It means employees get their way: wrong because it might support bad ideas or bad behavior.
3. It means job security: layoffs/performance issues different from freedom to speak your mind.
4. It requires a trade off with performance: phycological safety and accountability are not
opposites.
, 5. It is a policy: PS must be created rather than mandated.
6. It requires a top down approach: everyone influences work environment, not just
management.
What does Margaret Heffernan(Pecking Order Ted Talk) suggest teams need to be effective? -
Answers Social capital: the reliance and interdependency that builds trust.
When should you decide on something as a team, rather than an individual? - Answers - the
situation is complex
- the consequences are significant
- members are committed
- there is time for deliberation
What are the advantages of team decision making? - Answers • Generates more favorable
outcomes
• Provides broader perspective
• Taps creative potential
• Allows increased discussion
• Makes wider use of resources
• Builds ownership and buy-in
What are the disadvantages of team decision making? - Answers • Requires adequate time
• Requires good leadership
• May result in a compromise vs. optimal solution
• Can be overly influenced by a vocal few
• May get bogged down by over-analysis
Three questions needed to identify a problem - Answers 1. what is the basic need?
2. what is the desired outcome?
3. who stands to benefit and why?
What is groupthink? - Answers Tendency in highly cohesive teams to value consensus over
decision quality
