MQM 227 Sample Exam Correct Answers
1. Regarding Deming's Deadly Diseases, an emphasis on short-term profits promotes quality and productivity
which of the following statements is
incorrect?
a. Job-hopping managers never understand
the companies that they work for and are
never there long enough to effect long-
term changes.
b. Evaluation of employee performance
often destroys teamwork, nurtures rivalry,
and builds fear.
c. An emphasis on short-term profits
promotes quality and productivity.
d. Running a company on visible figures
alone is problematic.
, MQM 227 Sample Exam Correct Answers
2. Which of the following statements is appraisal costs may include such activities as SPC charting by production oper
incorrect? self-checking machine tool, or automatic process control equipment
a. Internal failure costs occur prior to
delivery or shipment of the product or the
furnishing of a service to the customer.
b. Appraisal costs may include such
activities as SPC charting by the production
operator, a self-checking machine tool, or
automatic process control equipment.
c. Prevention costs are the costs of all
activities specifically designed to prevent
poor quality in products or services.
d. External failure costs occur after delivery
or shipment of the product and during or
after furnishing of a service to the
customer.
, MQM 227 Sample Exam Correct Answers
3. Regarding Deming's Philosophy of INCREASE dependence on mass inspection
Management, which of the following
statements is incorrect?
a. Increase dependence on mass
inspection.
b. Create constancy of purpose for
improvement of product and service.
c. Improve constantly and forever the
system of production and service.
d. End the practice of awarding business to
the supplier with the lowest price
regardless of quality.
e. Remove barriers to pride of
workmanship. People are eager to do a
good job and distressed when they can't.
Too often, misguided supervisors, faulty
equipment, and defective materials stand in
the way.
, MQM 227 Sample Exam Correct Answers
4. What is the difference between capacity capacity is how many products we can make in a given time period while inven
and inventory levels? levels are how many products we have on our shelves
a. Capacity is how many products we can
make in a given time period while inventory
levels are how many products we have on
our shelves.
b. Inventory levels are how many products
we can make in a given time period while
capacity is how much inventory we can
store on our shelves.
c. Capacity is how much inventory we can
store on our shelves while inventory levels
are how many products we have on those
shelves.
d. Inventory levels are how many layers of
inventory we can place on our shelves
while capacity is how many shelves we
have to store these levels of inventory.
1. Regarding Deming's Deadly Diseases, an emphasis on short-term profits promotes quality and productivity
which of the following statements is
incorrect?
a. Job-hopping managers never understand
the companies that they work for and are
never there long enough to effect long-
term changes.
b. Evaluation of employee performance
often destroys teamwork, nurtures rivalry,
and builds fear.
c. An emphasis on short-term profits
promotes quality and productivity.
d. Running a company on visible figures
alone is problematic.
, MQM 227 Sample Exam Correct Answers
2. Which of the following statements is appraisal costs may include such activities as SPC charting by production oper
incorrect? self-checking machine tool, or automatic process control equipment
a. Internal failure costs occur prior to
delivery or shipment of the product or the
furnishing of a service to the customer.
b. Appraisal costs may include such
activities as SPC charting by the production
operator, a self-checking machine tool, or
automatic process control equipment.
c. Prevention costs are the costs of all
activities specifically designed to prevent
poor quality in products or services.
d. External failure costs occur after delivery
or shipment of the product and during or
after furnishing of a service to the
customer.
, MQM 227 Sample Exam Correct Answers
3. Regarding Deming's Philosophy of INCREASE dependence on mass inspection
Management, which of the following
statements is incorrect?
a. Increase dependence on mass
inspection.
b. Create constancy of purpose for
improvement of product and service.
c. Improve constantly and forever the
system of production and service.
d. End the practice of awarding business to
the supplier with the lowest price
regardless of quality.
e. Remove barriers to pride of
workmanship. People are eager to do a
good job and distressed when they can't.
Too often, misguided supervisors, faulty
equipment, and defective materials stand in
the way.
, MQM 227 Sample Exam Correct Answers
4. What is the difference between capacity capacity is how many products we can make in a given time period while inven
and inventory levels? levels are how many products we have on our shelves
a. Capacity is how many products we can
make in a given time period while inventory
levels are how many products we have on
our shelves.
b. Inventory levels are how many products
we can make in a given time period while
capacity is how much inventory we can
store on our shelves.
c. Capacity is how much inventory we can
store on our shelves while inventory levels
are how many products we have on those
shelves.
d. Inventory levels are how many layers of
inventory we can place on our shelves
while capacity is how many shelves we
have to store these levels of inventory.
