Summary Implementation phase DMAIC / six sigma

Lecture 6 Improve phase
Improve phase
- Generate solutions
- Select solutions
- Planning for implementation

Generating solutions
Generate ideas
- Brainstorm
o Generate a lot of ideas very quickly
o Creativity, let it rip & all ideas are good
o See to enthusiasm and energy
o Do not link ideas to people (difficult)
- Brainwriting
o Formulate the problem
o Write 3 possible solutions on a piece of paper and hand on to your neighbour
o Add 2 new ideas to the first 3 of your neighbour and again hand on
- Mind mapping
- Assumption busting
o To be used in very creative situations
o Especially good, if you are stuck in your thinking
o Characteristics: fast, logical and individual
o Good for accountants and boffins
o Make a list of the possible ‘suppositions’ that you would normally not want to
‘meddle with’
o Look for the real: this is the limit…, after all it is impossible to…, you will have to
conquer that one…
- Generic improvements

Select solutions
Generic improvements
1. Specialist VS generic tasks
2. Sequential and parallel tasks
3. Central and decentralized structures
4. Checking results or tasks
5. Have the customer perform tasks himself
6. Reducing possibilities
7. Offer “custom made”
8. Only do things you are good at yourself,
outsource the rest