Supervision AHLEI EXAM QUESTIONS |\ |\ |\ |\
WITH ANSWERS |\
All of the following are resources available to supervisors
|\ |\ |\ |\ |\ |\ |\ |\ |\
except:
A. Time
|\
B. Organizational goals
|\ |\
C. Materials
|\
D. People - CORRECT ANSWERS ✔✔Organizational goals
|\ |\ |\ |\ |\ |\
Which of the following management principles may be
|\ |\ |\ |\ |\ |\ |\ |\
violated when food servers are also responsible meeting
|\ |\ |\ |\ |\ |\ |\ |\
and greeting guests and bussing their own tables?
|\ |\ |\ |\ |\ |\ |\
A. Division of labor
|\ |\ |\
B. Unity or command
|\ |\ |\
C. Organizational hierarchy
|\ |\
D. Matching - CORRECT ANSWERS ✔✔division of labor
|\ |\ |\ |\ |\ |\ |\
Lucy, a housekeeping supervisor, complained to her boss
|\ |\ |\ |\ |\ |\ |\ |\
when the front office manager let three room attendants
|\ |\ |\ |\ |\ |\ |\ |\ |\
leave work before the end of their shift. Which of the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
following management principles may have been violated
|\ |\ |\ |\ |\ |\
?
|\
,A. Staff stability
|\ |\
B. Unity of command
|\ |\ |\
C. Division of labor
|\ |\ |\
D. Common good - CORRECT ANSWERS ✔✔Unity of
|\ |\ |\ |\ |\ |\ |\ |\
command
Monique, the dining room supervisor at the End Around
|\ |\ |\ |\ |\ |\ |\ |\ |\
Restaurant, was concerned that when servers were |\ |\ |\ |\ |\ |\ |\
unhappy with their work schedules or station assignments
|\ |\ |\ |\ |\ |\ |\
they took their complaints directly to the restaurant
|\ |\ |\ |\ |\ |\ |\ |\ |\
manager and not to her. Which of the following
|\ |\ |\ |\ |\ |\ |\ |\ |\
management principles may have been violated? |\ |\ |\ |\ |\
A. Discipline
|\
B. Organizational hierarchy
|\ |\
C. Employee initiative
|\ |\
D. Unity of command - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\
✔✔Organizational hierarchy |\
Which of the following best describes the power that an
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
organization gives to a supervisor to meet organizational|\ |\ |\ |\ |\ |\ |\ |\
goals?
A.Responsibility
B. Delegation
|\
C. Formal authority
|\ |\
,D. Informal authority - CORRECT ANSWERS ✔✔Formal
|\ |\ |\ |\ |\ |\ |\
authority
Elizabeth, the director of sales at the 400- room
|\ |\ |\ |\ |\ |\ |\ |\ |\
Benchmark Hotel, delegated to Bill, the reservations
|\ |\ |\ |\ |\ |\ |\
manager, the task of changing room rates for all future
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
reservations staff and to the central reservations office.
|\ |\ |\ |\ |\ |\ |\ |\
The room rates were never changed. Who should
|\ |\ |\ |\ |\ |\ |\ |\
ultimately be responsible? |\ |\
A. Elizabeth, the director of sales
|\ |\ |\ |\ |\
B. Bill, the reservations manager
|\ |\ |\ |\
C. in-house reservations staff
|\ |\ |\
D. the central reservations office - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\
✔✔Elizabeth, the director of sales |\ |\ |\ |\
Which of the following components of management
|\ |\ |\ |\ |\ |\ |\
involves the tasks involved in motivating, training,
|\ |\ |\ |\ |\ |\ |\
evaluating, and disciplining employees?
|\ |\ |\
A. Controlling
|\
B. Directing
|\
C. Staffing
|\
D. Coordinating - CORRECT ANSWERS ✔✔Directing
|\ |\ |\ |\ |\
, Which of the following components of management
|\ |\ |\ |\ |\ |\ |\
involves grouping similar tasks to create a position to be
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
performed by one person? |\ |\ |\
A. Planning
|\
B. Organizing
|\
C. Directing
|\
D. Controlling - CORRECT ANSWERS ✔✔Organizing
|\ |\ |\ |\ |\
Which of the following components of management
|\ |\ |\ |\ |\ |\ |\
involves comparing actual performance with performance
|\ |\ |\ |\ |\
standards to determine if corrective action is necessary?
|\ |\ |\ |\ |\ |\ |\ |\
A. Controlling
|\
B. Directing
|\
C. Staffing
|\
D. Coordinating - CORRECT ANSWERS ✔✔Controlling
|\ |\ |\ |\ |\
The results of strategic planning generally include all of
|\ |\ |\ |\ |\ |\ |\ |\ |\
the following except:
|\ |\
A. a long-range plan
|\ |\ |\
B. An operations budget
|\ |\ |\
C. A vision statement
|\ |\ |\
D. A mission statement - CORRECT ANSWERS ✔✔An
|\ |\ |\ |\ |\ |\ |\ |\
operations budget |\
WITH ANSWERS |\
All of the following are resources available to supervisors
|\ |\ |\ |\ |\ |\ |\ |\ |\
except:
A. Time
|\
B. Organizational goals
|\ |\
C. Materials
|\
D. People - CORRECT ANSWERS ✔✔Organizational goals
|\ |\ |\ |\ |\ |\
Which of the following management principles may be
|\ |\ |\ |\ |\ |\ |\ |\
violated when food servers are also responsible meeting
|\ |\ |\ |\ |\ |\ |\ |\
and greeting guests and bussing their own tables?
|\ |\ |\ |\ |\ |\ |\
A. Division of labor
|\ |\ |\
B. Unity or command
|\ |\ |\
C. Organizational hierarchy
|\ |\
D. Matching - CORRECT ANSWERS ✔✔division of labor
|\ |\ |\ |\ |\ |\ |\
Lucy, a housekeeping supervisor, complained to her boss
|\ |\ |\ |\ |\ |\ |\ |\
when the front office manager let three room attendants
|\ |\ |\ |\ |\ |\ |\ |\ |\
leave work before the end of their shift. Which of the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
following management principles may have been violated
|\ |\ |\ |\ |\ |\
?
|\
,A. Staff stability
|\ |\
B. Unity of command
|\ |\ |\
C. Division of labor
|\ |\ |\
D. Common good - CORRECT ANSWERS ✔✔Unity of
|\ |\ |\ |\ |\ |\ |\ |\
command
Monique, the dining room supervisor at the End Around
|\ |\ |\ |\ |\ |\ |\ |\ |\
Restaurant, was concerned that when servers were |\ |\ |\ |\ |\ |\ |\
unhappy with their work schedules or station assignments
|\ |\ |\ |\ |\ |\ |\
they took their complaints directly to the restaurant
|\ |\ |\ |\ |\ |\ |\ |\ |\
manager and not to her. Which of the following
|\ |\ |\ |\ |\ |\ |\ |\ |\
management principles may have been violated? |\ |\ |\ |\ |\
A. Discipline
|\
B. Organizational hierarchy
|\ |\
C. Employee initiative
|\ |\
D. Unity of command - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\
✔✔Organizational hierarchy |\
Which of the following best describes the power that an
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
organization gives to a supervisor to meet organizational|\ |\ |\ |\ |\ |\ |\ |\
goals?
A.Responsibility
B. Delegation
|\
C. Formal authority
|\ |\
,D. Informal authority - CORRECT ANSWERS ✔✔Formal
|\ |\ |\ |\ |\ |\ |\
authority
Elizabeth, the director of sales at the 400- room
|\ |\ |\ |\ |\ |\ |\ |\ |\
Benchmark Hotel, delegated to Bill, the reservations
|\ |\ |\ |\ |\ |\ |\
manager, the task of changing room rates for all future
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
reservations staff and to the central reservations office.
|\ |\ |\ |\ |\ |\ |\ |\
The room rates were never changed. Who should
|\ |\ |\ |\ |\ |\ |\ |\
ultimately be responsible? |\ |\
A. Elizabeth, the director of sales
|\ |\ |\ |\ |\
B. Bill, the reservations manager
|\ |\ |\ |\
C. in-house reservations staff
|\ |\ |\
D. the central reservations office - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\
✔✔Elizabeth, the director of sales |\ |\ |\ |\
Which of the following components of management
|\ |\ |\ |\ |\ |\ |\
involves the tasks involved in motivating, training,
|\ |\ |\ |\ |\ |\ |\
evaluating, and disciplining employees?
|\ |\ |\
A. Controlling
|\
B. Directing
|\
C. Staffing
|\
D. Coordinating - CORRECT ANSWERS ✔✔Directing
|\ |\ |\ |\ |\
, Which of the following components of management
|\ |\ |\ |\ |\ |\ |\
involves grouping similar tasks to create a position to be
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
performed by one person? |\ |\ |\
A. Planning
|\
B. Organizing
|\
C. Directing
|\
D. Controlling - CORRECT ANSWERS ✔✔Organizing
|\ |\ |\ |\ |\
Which of the following components of management
|\ |\ |\ |\ |\ |\ |\
involves comparing actual performance with performance
|\ |\ |\ |\ |\
standards to determine if corrective action is necessary?
|\ |\ |\ |\ |\ |\ |\ |\
A. Controlling
|\
B. Directing
|\
C. Staffing
|\
D. Coordinating - CORRECT ANSWERS ✔✔Controlling
|\ |\ |\ |\ |\
The results of strategic planning generally include all of
|\ |\ |\ |\ |\ |\ |\ |\ |\
the following except:
|\ |\
A. a long-range plan
|\ |\ |\
B. An operations budget
|\ |\ |\
C. A vision statement
|\ |\ |\
D. A mission statement - CORRECT ANSWERS ✔✔An
|\ |\ |\ |\ |\ |\ |\ |\
operations budget |\
