Larry Inks BUSMHR 3200 Exam 3 Questions And
Answers Verified 100% Correct
Attribution Theory - ANSWER -a way of explaining others' behavior resulted
from internal factors (ability/amount of work) or external factors (task difficulty)
Can be made for good and bad performance outcomes
Consensus - ANSWER -compares an individuals behavior with his/her peers
high consensus = similar to others
Distinctiveness - ANSWER -compares an individual's behavior on one task with
his/her behavior on other tasks at that time
high distinctiveness = behavior here is different than other times
Consistency - ANSWER -compares and individuals behavior on a task with
his/her performance on other tasks over time
high consistency = behavior here is similar to other times
Self-esteem vs. self-efficacy - ANSWER -self-esteem: person's belief about
his/her self worth
self-efficacy: person's belief about his/her chances of success
learned helplessness - ANSWER -the tendency to fail to act to escape from a
situation because of a history of repeated failures in the past
self-monitoring - ANSWER -awareness of one's behavior and how it affects others
"Big 5" personality model - ANSWER -1. Extraversion (outgoing/talkative)
,2. Agreeableness (trusting/softhearted
3. Conscientiousness
(dependable/achievement-oriented) - most tied to success
4. Emotional Stability (relaxed/secure) - opposite of neuroticism which is
bad/anxious
5. Openness to Experience (intellectual/imaginative)
Types of intelligence - ANSWER -Linguistic: learn and use other languages
Logical-Mathematical: Deductive reason, problem solving
Musical: Appreciate, compose, perform music
Bodily-Kinesthetic: Good mind/body coordination/movement
Spatial: Recognize and effectively use patterns
Interpersonal: Connect and work well with others
Intrapersonal: Understand and regulate one's own self-worth
Naturalist: Live in harmony with one's environment
Locus of control - ANSWER -Extent to which someone believes the outcomes of
their life are influences by external events (luck) vs internal events (their own
behavior/action)
Internal = I am the reason for my success
External = I got lucky with my success
Intelligence (IQ) - ANSWER --socially constructed concept
,-ability to learn from experience, solve problems, and use knowledge to adapt to
new situations
Emotional Intelligence (EQ) - ANSWER -Daniel Goleman ties EQ to success in
business settings as it provides an alternative from an IQ test
EQ is now widely acknowledged as essential to business leadership
Emotional Intelligence Model - ANSWER -includes personal competence and
social competence
Personal Competence - ANSWER -Self-awareness (managing my own emotions)
- Emotional self-awareness
- Accurate self-assessment
- Self-confidence
Self Management (motivating self)
- emotional self-control
- Transparency
- Adaptability
- Achievement
- Initiative
- Optimism
Social Competence - ANSWER -Social Awareness (managing others)
- Empathy
- Organizational Awareness
- Service
Relationship Management (motivating others)
- Inspirational leadership
- Influence
- Developing others
- Being a catalyst for change
- Conflict management
, - Teamwork/Collaboration
Emotional Contagion - ANSWER -the process by which emotions are transferred
from one person to another
the closer you are, the more likely emotions will "catch on" usually unexpectedly
Myers-Briggs Type Indicator - ANSWER -a personality test that taps four
characteristics and classifies people into 1 of 16 personality types
Extraversion-Introversion: Where do you get your energy from?
Sensing-Intuition: What do you pay attention to?
Thinking-Feeling: Do you follow your head or your heart?
Judgment-Perception: How do you choose to live your life? (High P = go with the
flow)
Social Styles - ANSWER -a person's dominant pattern of interpersonal behaviors
and communication styles
Analytical - Drivers - Amiables - Expressives
Diversity vs. Inclusion - ANSWER -Diversity: the multitude of individual
differences and similarities that exist among people
- can tend to focus on differences
- easy to find segregation of groups within a company
- isn't always an advantage
Inclusion: the extent to which the vast diversity of organizational members are
brought together in a meaningful way to increase success
- recognizes diversity BUT focuses on bringing those differences together
- start focusing on shared values, not differences
Answers Verified 100% Correct
Attribution Theory - ANSWER -a way of explaining others' behavior resulted
from internal factors (ability/amount of work) or external factors (task difficulty)
Can be made for good and bad performance outcomes
Consensus - ANSWER -compares an individuals behavior with his/her peers
high consensus = similar to others
Distinctiveness - ANSWER -compares an individual's behavior on one task with
his/her behavior on other tasks at that time
high distinctiveness = behavior here is different than other times
Consistency - ANSWER -compares and individuals behavior on a task with
his/her performance on other tasks over time
high consistency = behavior here is similar to other times
Self-esteem vs. self-efficacy - ANSWER -self-esteem: person's belief about
his/her self worth
self-efficacy: person's belief about his/her chances of success
learned helplessness - ANSWER -the tendency to fail to act to escape from a
situation because of a history of repeated failures in the past
self-monitoring - ANSWER -awareness of one's behavior and how it affects others
"Big 5" personality model - ANSWER -1. Extraversion (outgoing/talkative)
,2. Agreeableness (trusting/softhearted
3. Conscientiousness
(dependable/achievement-oriented) - most tied to success
4. Emotional Stability (relaxed/secure) - opposite of neuroticism which is
bad/anxious
5. Openness to Experience (intellectual/imaginative)
Types of intelligence - ANSWER -Linguistic: learn and use other languages
Logical-Mathematical: Deductive reason, problem solving
Musical: Appreciate, compose, perform music
Bodily-Kinesthetic: Good mind/body coordination/movement
Spatial: Recognize and effectively use patterns
Interpersonal: Connect and work well with others
Intrapersonal: Understand and regulate one's own self-worth
Naturalist: Live in harmony with one's environment
Locus of control - ANSWER -Extent to which someone believes the outcomes of
their life are influences by external events (luck) vs internal events (their own
behavior/action)
Internal = I am the reason for my success
External = I got lucky with my success
Intelligence (IQ) - ANSWER --socially constructed concept
,-ability to learn from experience, solve problems, and use knowledge to adapt to
new situations
Emotional Intelligence (EQ) - ANSWER -Daniel Goleman ties EQ to success in
business settings as it provides an alternative from an IQ test
EQ is now widely acknowledged as essential to business leadership
Emotional Intelligence Model - ANSWER -includes personal competence and
social competence
Personal Competence - ANSWER -Self-awareness (managing my own emotions)
- Emotional self-awareness
- Accurate self-assessment
- Self-confidence
Self Management (motivating self)
- emotional self-control
- Transparency
- Adaptability
- Achievement
- Initiative
- Optimism
Social Competence - ANSWER -Social Awareness (managing others)
- Empathy
- Organizational Awareness
- Service
Relationship Management (motivating others)
- Inspirational leadership
- Influence
- Developing others
- Being a catalyst for change
- Conflict management
, - Teamwork/Collaboration
Emotional Contagion - ANSWER -the process by which emotions are transferred
from one person to another
the closer you are, the more likely emotions will "catch on" usually unexpectedly
Myers-Briggs Type Indicator - ANSWER -a personality test that taps four
characteristics and classifies people into 1 of 16 personality types
Extraversion-Introversion: Where do you get your energy from?
Sensing-Intuition: What do you pay attention to?
Thinking-Feeling: Do you follow your head or your heart?
Judgment-Perception: How do you choose to live your life? (High P = go with the
flow)
Social Styles - ANSWER -a person's dominant pattern of interpersonal behaviors
and communication styles
Analytical - Drivers - Amiables - Expressives
Diversity vs. Inclusion - ANSWER -Diversity: the multitude of individual
differences and similarities that exist among people
- can tend to focus on differences
- easy to find segregation of groups within a company
- isn't always an advantage
Inclusion: the extent to which the vast diversity of organizational members are
brought together in a meaningful way to increase success
- recognizes diversity BUT focuses on bringing those differences together
- start focusing on shared values, not differences
