Management 202 Utk Exam 3
Questions All Solved Correct 2025-
2026 Updated.
controlling - Answer the process of measuring performance and taking action to ensure
desired results (the right way, right time, etc)
BENEFIT: Organizational learning (ex. After-Action Reviews, a systematic assessment of lessons
learned and results accomplished in a completed project)
ROLE: measure performance and take corrective action.
Work Inputs - Answer solving problems BEFORE they occur
(FEEDFORWARD (preliminary) CONTROL - Answer ensure the right directions are set and the
right resource inputs are available
Work Throughput - Answer solving problems AS they occur
(CONCURRENT(steering) CONTROL - Answer ensure the right things are being done as part
of work-flow operations
Work Outputs - Answer solve problems AS they occur
FEEDBACK (post-action) CONTROL - Answer ensure that final results are up to desired
standards
bureaucratic control - Answer an external control that influences behavior through authority,
policies, procedures, job descriptions, budgets, and day-day to supervision. encourages people
to work towards organizational interests.
Examples: Sarbanes-Oxley Act 2002- a BC involving law, Sexual Harassment Policy- a BC policy
encouraging employees to behave in respectful manner
, Business firms show the influence of market control in the way that they adjust products,
pricing, promotions, and other practices in response to consumer feedback and what other
competitors are doing.
"KEEPING UP WITH THE COMPETITION"
clan control - Answer external control that influences behavior through norms/expectations
set by the organizational culture.
Sometimes called normative control, it harnesses the power of cohesiveness and collective
identity to influence behavior in teams and organizations
Happens as people who share values and identify strongly with one another behave in
consistent ways
self-control - Answer an internal control that occurs through self-management and self-
discipline in fulfilling work and personal responsibilities.
most likely when the process used to set objectives and standards is participative, there is a
clear sense of mission, and the organizational culture is inclusive.
steps of the control process - Answer 1. establish standards
2. measure performance
3. compare performance to standards
4. take corrective action, if necessary
Pareto Principle - Answer states that 80% of causes (real difference) comes from 20% of
causes (work accomplished)
output standards - Answer which measure actual performance results in terms of quantity,
quality, cost, or time
example: Allstate's diversity initiative, whose standards included how well employees met bias-
free sales towards customers
Questions All Solved Correct 2025-
2026 Updated.
controlling - Answer the process of measuring performance and taking action to ensure
desired results (the right way, right time, etc)
BENEFIT: Organizational learning (ex. After-Action Reviews, a systematic assessment of lessons
learned and results accomplished in a completed project)
ROLE: measure performance and take corrective action.
Work Inputs - Answer solving problems BEFORE they occur
(FEEDFORWARD (preliminary) CONTROL - Answer ensure the right directions are set and the
right resource inputs are available
Work Throughput - Answer solving problems AS they occur
(CONCURRENT(steering) CONTROL - Answer ensure the right things are being done as part
of work-flow operations
Work Outputs - Answer solve problems AS they occur
FEEDBACK (post-action) CONTROL - Answer ensure that final results are up to desired
standards
bureaucratic control - Answer an external control that influences behavior through authority,
policies, procedures, job descriptions, budgets, and day-day to supervision. encourages people
to work towards organizational interests.
Examples: Sarbanes-Oxley Act 2002- a BC involving law, Sexual Harassment Policy- a BC policy
encouraging employees to behave in respectful manner
, Business firms show the influence of market control in the way that they adjust products,
pricing, promotions, and other practices in response to consumer feedback and what other
competitors are doing.
"KEEPING UP WITH THE COMPETITION"
clan control - Answer external control that influences behavior through norms/expectations
set by the organizational culture.
Sometimes called normative control, it harnesses the power of cohesiveness and collective
identity to influence behavior in teams and organizations
Happens as people who share values and identify strongly with one another behave in
consistent ways
self-control - Answer an internal control that occurs through self-management and self-
discipline in fulfilling work and personal responsibilities.
most likely when the process used to set objectives and standards is participative, there is a
clear sense of mission, and the organizational culture is inclusive.
steps of the control process - Answer 1. establish standards
2. measure performance
3. compare performance to standards
4. take corrective action, if necessary
Pareto Principle - Answer states that 80% of causes (real difference) comes from 20% of
causes (work accomplished)
output standards - Answer which measure actual performance results in terms of quantity,
quality, cost, or time
example: Allstate's diversity initiative, whose standards included how well employees met bias-
free sales towards customers
