Customer XM (CX) Expert Qualtrics Certificate Exam ALL 300 QUESTIONS AND CORRECT ANSWERS LATEST UPDATE THIS YEAR

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Qualtrics Certification Exam ALL QUESTIONS
AND CORRECT ANSWERS LATEST UPDATE THIS
YEAR
QUESTION: The customer wants to be able to easily manage the permissions of their users on a

larger scale. Rather than individually granting permissions to individual users, you can advise

them to add the desired groups of users to a _____. - ANSWER-Role




QUESTION: When assisting a client in managing bulk users, you will educate the customer

about the User Admin tab. Which statements are true of the User Admin tab? (Select all that

apply.) - ANSWER-- Uploads in the User Admin tab generally contain required fields and

attribute fields


- The functions in the User Admin tab can be used in combination with SSO




QUESTION: Purpose of Multiple Directories - ANSWER-1. To set up different deduplication or

contact frequency rules for different customer segments


2. To set up another directory that includes test users that you can use to send out distributions




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QUESTION: Which statements are true of the process of migrating contacts from a previous

vendor for Qualtrics customers? (Select all that apply.) - ANSWER-- Customers with standard

implementation are responsible for their own contact migration.


- Contact migration should begin early in an implementation.




QUESTION: Which steps are required to set up a contact import automation? (Select all that

apply.) - ANSWER-- Create a name for the automation.


- Upload a sample file to be used as the data dictionary.


- Determine which import source to use.




QUESTION: Understanding how data flows through Qualtrics helps you to avoid the negative

impacts of _____. - ANSWER-an incorrect configuration of certain data fields




Q; user impact - ANSWER-the ability they have to create, manage, or remove other users




QUESTION: survey impact - ANSWER-the ability they have to create, edit, distribute, and access

raw data




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QUESTION: data impact - ANSWER-the ability they have to view, edit, export, or delete data




QUESTION: Which category of user access and permissions has the impact of giving the ability

to create, edit, distribute, and access raw data? - ANSWER-Survey




QUESTION: Why are attribute data restrictions commonly used with an SSO? - ANSWER-

Because it allows the pre-existing hierarchy to be used to limit data access




QUESTION: Which tool is used when an enterprise customer has specific needs to segment the

Qualtrics platform so that only certain users can access certain data? - ANSWER-Groups or

divisions




QUESTION: The feature of the XM directory that gives the ability to view the Touchpoint

Timeline for any given user in XM Directory is _____. - ANSWER-transactional data




QUESTION: A client from the healthcare industry has a business unit that is interested in

sending out transactional surveys to previous patients who visited a clinic, and a second


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business unit that reaches out to insurance policy owners for relational surveys. In order to

configure a solution in XM Directory that meets this customer's requirements, you should

advise the client to use which feature in the XM Directory? - ANSWER-Multiple directories




QUESTION: When setting up an authenticator, only the _______ or ________ contact list fields

can be used for authentication. - ANSWER-Email, ExternalDataReference




QUESTION: Always use the ____ case when programming a survey. - ANSWER-Positive




QUESTION: Where can you configure web services? - ANSWER-- Survey Flow


- Actions Tab




QUESTION: What are the two main areas where you can utilize a randomizer? - ANSWER--

Within a specific block of questions, where you can use question randomization to randomize

the order of questions within a block


- Within the Survey Flow, where you can use the Randomizer element to randomize Survey

Flow elements, such as blocks of questions and/or Embedded Data elements




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