12/14/25, 2:54 PM CALP EXAM Flashcards | Quizlet
CALP EXAM COMPLETE REAL EXAM
QUESTIONS AND CORRECT
VERIFIED ANSWERS/ ALREADY
GRADED A+| REVIEW 2025/2026
(BRAND NEW!!)
Terms in this set (58)
-show & lease apartment
Leasing professionals -deal w/ & serve residents
-market to prospective residents
Leasing professionals increase leasing & renewing apartments to qualified applicants & residents
revenue by...
Market Knowledge Demographic & product info about your apartment community
https://quizlet.com/564910668/calp-exam-flash-cards/ 1/6
, 12/14/25, 2:54 PM CALP EXAM Flashcards | Quizlet
thorough understanding of all the products & services available
Product Knowledge in your own community, apartment homes, amenities, surround
neighborhoods and that of your area's competitors
Specific info that describes the apartment community's typical
Resident Profile
residents & their wants/needs/qualifying characteristics
Align your personal goals with... the goals of the community/owner
Always Keep Lines of... Communication clear & open
Network... outside your team
-property management software
lead generation system
-tracks online inquiries from prospective residents about
community
automated revenue use centralized databases of info to help forecast supply &
management demand
-be clear & concise
-check your spelling & grammar
When emailing residents...
-use friendly writing styles
-follow fair housing & other laws
-us vs. them
Silo mentality -certain groups are reluctant to share info w/ others
-harbor hostility towared othergroups w/in the same company
-share a unified vision
Steps to decrease the silo
-share responsibilites
mentality
-allow more ppl to have a voice
What are some ways you can -feedback
recognize the service work of
your maintenance team -acknowledgement to work contributions
members?
% of promoters (satisfied customers who would rate you a 9 or
10)
-
Net Promoter Score
% of Detractors (customers who would rate you a 6 or less)
=
Net Promoters
ABC means... Always be closing
always cheaper option than waiting for a small problem to turn
Preventative Maintenance
into a large expense
High-quality maintenance success of renewals
service
maintenance that improves your property so that it will be more
aesthetic value
desirable
https://quizlet.com/564910668/calp-exam-flash-cards/ 2/6
CALP EXAM COMPLETE REAL EXAM
QUESTIONS AND CORRECT
VERIFIED ANSWERS/ ALREADY
GRADED A+| REVIEW 2025/2026
(BRAND NEW!!)
Terms in this set (58)
-show & lease apartment
Leasing professionals -deal w/ & serve residents
-market to prospective residents
Leasing professionals increase leasing & renewing apartments to qualified applicants & residents
revenue by...
Market Knowledge Demographic & product info about your apartment community
https://quizlet.com/564910668/calp-exam-flash-cards/ 1/6
, 12/14/25, 2:54 PM CALP EXAM Flashcards | Quizlet
thorough understanding of all the products & services available
Product Knowledge in your own community, apartment homes, amenities, surround
neighborhoods and that of your area's competitors
Specific info that describes the apartment community's typical
Resident Profile
residents & their wants/needs/qualifying characteristics
Align your personal goals with... the goals of the community/owner
Always Keep Lines of... Communication clear & open
Network... outside your team
-property management software
lead generation system
-tracks online inquiries from prospective residents about
community
automated revenue use centralized databases of info to help forecast supply &
management demand
-be clear & concise
-check your spelling & grammar
When emailing residents...
-use friendly writing styles
-follow fair housing & other laws
-us vs. them
Silo mentality -certain groups are reluctant to share info w/ others
-harbor hostility towared othergroups w/in the same company
-share a unified vision
Steps to decrease the silo
-share responsibilites
mentality
-allow more ppl to have a voice
What are some ways you can -feedback
recognize the service work of
your maintenance team -acknowledgement to work contributions
members?
% of promoters (satisfied customers who would rate you a 9 or
10)
-
Net Promoter Score
% of Detractors (customers who would rate you a 6 or less)
=
Net Promoters
ABC means... Always be closing
always cheaper option than waiting for a small problem to turn
Preventative Maintenance
into a large expense
High-quality maintenance success of renewals
service
maintenance that improves your property so that it will be more
aesthetic value
desirable
https://quizlet.com/564910668/calp-exam-flash-cards/ 2/6
