ISDS 3115 Test 2 / ISDS 3115 Test 2 – Complete
Study Guide & Practice Questions
Members of quality circles are:
a) all trained to be facilitators
b) always machine operators
c) paid according to their contribution and quality
d) None of the above; all of the statements are false. - ---✔✔✔ANSWER---
-d) None of the above; all of the statements are false.
Internal failure costs are associated with scrap, rework, and downtime.
a) True
b) False - ---✔✔✔ANSWER----a) True
,Line employees need the knowledge of TQM tools.
a) True
b) False - ---✔✔✔ANSWER----a) True
Which of the four major categories of quality costs is particularly hard to quantify?
a) internal failure costs
b) external failure costs
c) prevention costs
d) appraisal costs - ---✔✔✔ANSWER----b) external failure costs
Which of the following is FALSE regarding control charts?
a) Values above the upper control limits imply that the product's quality is
exceeding expectations.
b) Control charts graphically present data.
c) Control charts are built so that new data can be quickly compared to past
performance data.
d) None of the above is false. - ---✔✔✔ANSWER----a) Values above the
upper control limits imply that the product's quality is exceeding expectations.
If the process average is in control, then the process range must also be in control.
a) True
b) False - ---✔✔✔ANSWER----b) False
,A process that is in statistical control will always yield products that meet their
design specifications.
a) True
b) False - ---✔✔✔ANSWER----b) False
The purpose of an x-bar chart is to determine whether there has been a:
a) change in the central tendency of the process output.
b) change in the percent defective in a sample.
c) change in the dispersion of the process output.
d) change in the number of defects in a sample. - ---✔✔✔ANSWER----a)
change in the central tendency of the process output.
Statistical process control charts:
a) display upper and lower limits for process variables or attributes and signal
when a process is no longer in control.
b) indicate to the process operator the average outgoing quality of each lot.
c) display the measurements on every item being produced.
d) are a graphic way of classifying problems by their level of importance, often
referred to as the 80-20 rule. - ---✔✔✔ANSWER----a) display upper and
lower limits for process variables or attributes and signal when a process is no
longer in control.
, An example of the postponement strategy for improving service productivity is
having the customer wait until you have sufficient time to serve the customer.
a) True
b) False - ---✔✔✔ANSWER----b) False
Which of the following products is likely to be assembled on a repetitive process
line?
a) beer
b) steel
c) custom cakes
d) automobiles - ---✔✔✔ANSWER----d) automobiles
Frito-Lay is to _______ focus as Harley Davidson is to _______ focus.
a) product, mass customization
b) product, repetitive
c) process, repetitive
d) repetitive, product - ---✔✔✔ANSWER----b) product, repetitive
Harley Davidson:
a) uses product focused on manufacturing.
b) uses a large number of modules to build a small number of different bikes.
c) uses work cells to feed its assembly line.
Study Guide & Practice Questions
Members of quality circles are:
a) all trained to be facilitators
b) always machine operators
c) paid according to their contribution and quality
d) None of the above; all of the statements are false. - ---✔✔✔ANSWER---
-d) None of the above; all of the statements are false.
Internal failure costs are associated with scrap, rework, and downtime.
a) True
b) False - ---✔✔✔ANSWER----a) True
,Line employees need the knowledge of TQM tools.
a) True
b) False - ---✔✔✔ANSWER----a) True
Which of the four major categories of quality costs is particularly hard to quantify?
a) internal failure costs
b) external failure costs
c) prevention costs
d) appraisal costs - ---✔✔✔ANSWER----b) external failure costs
Which of the following is FALSE regarding control charts?
a) Values above the upper control limits imply that the product's quality is
exceeding expectations.
b) Control charts graphically present data.
c) Control charts are built so that new data can be quickly compared to past
performance data.
d) None of the above is false. - ---✔✔✔ANSWER----a) Values above the
upper control limits imply that the product's quality is exceeding expectations.
If the process average is in control, then the process range must also be in control.
a) True
b) False - ---✔✔✔ANSWER----b) False
,A process that is in statistical control will always yield products that meet their
design specifications.
a) True
b) False - ---✔✔✔ANSWER----b) False
The purpose of an x-bar chart is to determine whether there has been a:
a) change in the central tendency of the process output.
b) change in the percent defective in a sample.
c) change in the dispersion of the process output.
d) change in the number of defects in a sample. - ---✔✔✔ANSWER----a)
change in the central tendency of the process output.
Statistical process control charts:
a) display upper and lower limits for process variables or attributes and signal
when a process is no longer in control.
b) indicate to the process operator the average outgoing quality of each lot.
c) display the measurements on every item being produced.
d) are a graphic way of classifying problems by their level of importance, often
referred to as the 80-20 rule. - ---✔✔✔ANSWER----a) display upper and
lower limits for process variables or attributes and signal when a process is no
longer in control.
, An example of the postponement strategy for improving service productivity is
having the customer wait until you have sufficient time to serve the customer.
a) True
b) False - ---✔✔✔ANSWER----b) False
Which of the following products is likely to be assembled on a repetitive process
line?
a) beer
b) steel
c) custom cakes
d) automobiles - ---✔✔✔ANSWER----d) automobiles
Frito-Lay is to _______ focus as Harley Davidson is to _______ focus.
a) product, mass customization
b) product, repetitive
c) process, repetitive
d) repetitive, product - ---✔✔✔ANSWER----b) product, repetitive
Harley Davidson:
a) uses product focused on manufacturing.
b) uses a large number of modules to build a small number of different bikes.
c) uses work cells to feed its assembly line.
