LSU ISDS 3115 Exam 2 / ISDS 3115 Test 2 –
Complete Study Guide & Practice Questions
quality - ---✔✔✔ANSWER----The ability of a product or service to
consistently meet or exceed customer expectations
ISO 9000 - ---✔✔✔ANSWER----A set of quality standards developed by
the International Organization for Standardization (ISO)
Cost of Quality (COQ) - ---✔✔✔ANSWER----The cost of doing things
wrong; that is, the price of non conformance
Total Quality Management - ---✔✔✔ANSWER----management of an
entire organization so that it excels in all aspects of products and services that are
important to the customer
,PDCA - ---✔✔✔ANSWER----a continuous improvement model of plan, do,
check, act
Six sigma - ---✔✔✔ANSWER----a rigorous statistical analysis process that
reduces defects in manufacturing and service-related processes
Employee empowerment - ---✔✔✔ANSWER----enlarging employee jobs
so that the added responsibility and authority is moved to the lowest level
possible in the organization
quality circle - ---✔✔✔ANSWER----a group of employees meeting
regularly with a facilitator to solve work-related problems in their work area
benchmarking - ---✔✔✔ANSWER----selecting a demonstrated standard of
performance that represents the very best performance for a process or an
activity
quality robust - ---✔✔✔ANSWER----products that are consistently built to
meet customer needs in spite of adverse conditions in the production process
target-oriented quality - ---✔✔✔ANSWER----a philosophy of continuous
improvement to bring a product exactly on target
, Quality Loss Function (QLF) - ---✔✔✔ANSWER----a mathematical function
that identifies all costs connected with poor quality and shows how these costs
increase as product quality moves from what the customer wants
check sheet - ---✔✔✔ANSWER----an organized method of recording data
scatter diagram - ---✔✔✔ANSWER----a graph that shows the degree and
direction of relationship between two variables
cause-and-effect diagram (fishbone or ishikawa diagram) - ---
✔✔✔ANSWER----a schematize technique used to discover possible
locations of quality problems
pareto charts - ---✔✔✔ANSWER----a graphic way of classifying problems
by their level of importance, often referred to as the 80-20 rule
flowchart - ---✔✔✔ANSWER----A chart that describes the steps in a
process
histogram - ---✔✔✔ANSWER----a distribution that shows the frequency
of occurrences of a variable
Complete Study Guide & Practice Questions
quality - ---✔✔✔ANSWER----The ability of a product or service to
consistently meet or exceed customer expectations
ISO 9000 - ---✔✔✔ANSWER----A set of quality standards developed by
the International Organization for Standardization (ISO)
Cost of Quality (COQ) - ---✔✔✔ANSWER----The cost of doing things
wrong; that is, the price of non conformance
Total Quality Management - ---✔✔✔ANSWER----management of an
entire organization so that it excels in all aspects of products and services that are
important to the customer
,PDCA - ---✔✔✔ANSWER----a continuous improvement model of plan, do,
check, act
Six sigma - ---✔✔✔ANSWER----a rigorous statistical analysis process that
reduces defects in manufacturing and service-related processes
Employee empowerment - ---✔✔✔ANSWER----enlarging employee jobs
so that the added responsibility and authority is moved to the lowest level
possible in the organization
quality circle - ---✔✔✔ANSWER----a group of employees meeting
regularly with a facilitator to solve work-related problems in their work area
benchmarking - ---✔✔✔ANSWER----selecting a demonstrated standard of
performance that represents the very best performance for a process or an
activity
quality robust - ---✔✔✔ANSWER----products that are consistently built to
meet customer needs in spite of adverse conditions in the production process
target-oriented quality - ---✔✔✔ANSWER----a philosophy of continuous
improvement to bring a product exactly on target
, Quality Loss Function (QLF) - ---✔✔✔ANSWER----a mathematical function
that identifies all costs connected with poor quality and shows how these costs
increase as product quality moves from what the customer wants
check sheet - ---✔✔✔ANSWER----an organized method of recording data
scatter diagram - ---✔✔✔ANSWER----a graph that shows the degree and
direction of relationship between two variables
cause-and-effect diagram (fishbone or ishikawa diagram) - ---
✔✔✔ANSWER----a schematize technique used to discover possible
locations of quality problems
pareto charts - ---✔✔✔ANSWER----a graphic way of classifying problems
by their level of importance, often referred to as the 80-20 rule
flowchart - ---✔✔✔ANSWER----A chart that describes the steps in a
process
histogram - ---✔✔✔ANSWER----a distribution that shows the frequency
of occurrences of a variable
