BUSORG University of Pittsburgh Exam 1
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Hawthorne Effect
Ans: The fact that people's knowledge that they are being
studied leads them to modify their behavior
What is OB?
Ans: "A field of study that investigates the impact that
individuals, groups and structure have on behavior in
organizations, for the purpose of applying such knowledge
toward improving an organization's effectiveness."
What is Personality?
Ans: The sum total of ways in which an individual reacts to and
interacts with others Personality traits are enduring
characteristics that describe an individual's behavior
Extroversion
Ans: Essential stimulation is from environment. They like
variety and action. Are often good at greeting people. Often
enjoy talking on the phone. Are sometimes impatient with long
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slow jobs. Often act quickly, sometimes without thinking. Like
to have people around in the working environme nt. Like to
learn a new task by talking it through with someone. Readily
take initiative in work and relationships.
Introversion
Ans: Essential stimulation is from the inner world of thoughts
and reflection. They like quiet for concentration. Have trouble
remembering names/faces. Prefer communications to be in
writing. Can work on one project for a long time without
interruption. Think before they act; sometimes do not even act.
Work alone contentedly and dislike interruptions. May prefer to
learn by reading rather than talking or experiencing. Take
initiative when the situation or issue is very important to them.
Sensing
Ans: Perceive what is observable by senses. Observant about
specifics and details. Attuned to practical realities. Like an
established way of doing things. Enjoy applying is learned.
Focus on what works now. Reach a conclusion step by step.
Trust experience. Are careful about the facts. May be good at
precise work. Accept current reality as a given to work with.
Intuition
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Ans: Perception of possibilities, meanings, and relationships by
way of insights: Abstract is what appeals. Focus on
relationships and connections. Attuned to seeing new
possibilities. Dislike doing the same things repeatedly. Enjoy
learning new skills. Focus on how things can be improved. May
leap to a conclusion quickly. Trust inspiration. May get their
facts a bit wrong. Dislike taking time for precision. why things
are as they. are
Thinking
Ans: Decides on the basis of logic and objective characteristics.
Solve problems with logic. Are good at putting things in logical
order. Energized by critiquing and analyzing. Anticipate or
predict logical outcomes of choices. Are able to reprimand or
fire people when necessary. Fair-want everyone treated the
same way May hurt people's feelings without knowing it
Feeling
Ans: Decides on the basis of personal subjective values. Guided
by personal values. Consider what is important to them and
others involved. Energized by appreciating and supp orting
others. Are good at seeing the effects of choices on people.
Dislike telling people unpleasant things. Fair -want everyone
treated as an individual. Enjoy pleasing people.
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