WGU C202 MANAGING HUMAN CAPITAL
ACTUAL EXAM SCRIPT 2026 QUESTIONS
WITH ANSWERS GRADED A+
◉ explicit employment contract. Answer: a written or verbal
employment contract
◉ implicit employment contract. Answer: an understanding that is
not part of a written or verbal contract
◉ offer. Answer: contains the terms and conditions of employment
as proposed by the employ and usually specific requirements for
accepting the offer such as a signature and a deadline
◉ acceptance. Answer: a clear expression of the accepting party's
agreement to the terms of the offer
◉ consideration. Answer: bargained-for exchange between the
contract parties - something of value must pass from one party to
the other
◉ training. Answer: formal and informal activities to improve
competencies relevant to an employee's or workgroup's current job
,◉ development. Answer: focuses on developing competencies that
an employee or workgroup is expected to need in the future
◉ - Conduct a Needs Assessment
- Develop Learning Objectives
- Design the Training Program
- Implement the Training
- Evaluate the Training. Answer: Five Steps to Effective Training
◉ Needs assessment. Answer: the process of identifying any gaps
between what exists and what is needed in the future in terms of
employee performance, competencies and behaviors.
org, task, person analysis
◉ Organizational analysis, task analysis and person analysis.
Answer: Three levels of needs assessments
◉ Organizational needs analysis. Answer: identifies where in the
organization development or improvement opportunities exist
◉ task needs analysis. Answer: focuses on identifying which jobs,
competencies, abilities, behaviors, etc. the training effort should
focus on
,◉ organizational needs. Answer: Strategic Plans/Performance
appraisals/customer surveys/employee surveys/restructuring
plans/efficiency measures: sources for collecting ______________
analysis information
◉ task needs. Answer: job or competency
analysis/observation/performance appraisals/quality control
analysis: sources for collecting _________ analysis information
◉ person needs analysis. Answer: evaluates how individual
employees are doing in the training area and determines who needs
what type of training
◉ person needs. Answer: Performance appraisals/customer
surveys/individual assessments/performance issues/skill
inventories: sources for collecting _______ analysis information
◉ learning objectives. Answer: created to identify desired learning
outcomes.
types: cognitive, affective, and psychomotor
◉ Cognitive, Affective, Pschomotor. Answer: Three types of learning
objectives
, ◉ Cognitive Learning Objectives. Answer: Learning objectives that
increase some type of knowledge
◉ Affective Learning Objectives. Answer: learning objectives that
change an attitude, relationship or appreciation
◉ Psychomotor. Answer: learning objectives that build a physical
skill
◉ R - U - A - A- E - C
- Remembering
- Understanding
- Applying
- Analyzing
- Evaluating
- Creating. Answer: Taxonomy of Cognitive Learning Objectives
◉R-R-V-O-C
- Receiving
- Responding
- Valuing
- Organization
ACTUAL EXAM SCRIPT 2026 QUESTIONS
WITH ANSWERS GRADED A+
◉ explicit employment contract. Answer: a written or verbal
employment contract
◉ implicit employment contract. Answer: an understanding that is
not part of a written or verbal contract
◉ offer. Answer: contains the terms and conditions of employment
as proposed by the employ and usually specific requirements for
accepting the offer such as a signature and a deadline
◉ acceptance. Answer: a clear expression of the accepting party's
agreement to the terms of the offer
◉ consideration. Answer: bargained-for exchange between the
contract parties - something of value must pass from one party to
the other
◉ training. Answer: formal and informal activities to improve
competencies relevant to an employee's or workgroup's current job
,◉ development. Answer: focuses on developing competencies that
an employee or workgroup is expected to need in the future
◉ - Conduct a Needs Assessment
- Develop Learning Objectives
- Design the Training Program
- Implement the Training
- Evaluate the Training. Answer: Five Steps to Effective Training
◉ Needs assessment. Answer: the process of identifying any gaps
between what exists and what is needed in the future in terms of
employee performance, competencies and behaviors.
org, task, person analysis
◉ Organizational analysis, task analysis and person analysis.
Answer: Three levels of needs assessments
◉ Organizational needs analysis. Answer: identifies where in the
organization development or improvement opportunities exist
◉ task needs analysis. Answer: focuses on identifying which jobs,
competencies, abilities, behaviors, etc. the training effort should
focus on
,◉ organizational needs. Answer: Strategic Plans/Performance
appraisals/customer surveys/employee surveys/restructuring
plans/efficiency measures: sources for collecting ______________
analysis information
◉ task needs. Answer: job or competency
analysis/observation/performance appraisals/quality control
analysis: sources for collecting _________ analysis information
◉ person needs analysis. Answer: evaluates how individual
employees are doing in the training area and determines who needs
what type of training
◉ person needs. Answer: Performance appraisals/customer
surveys/individual assessments/performance issues/skill
inventories: sources for collecting _______ analysis information
◉ learning objectives. Answer: created to identify desired learning
outcomes.
types: cognitive, affective, and psychomotor
◉ Cognitive, Affective, Pschomotor. Answer: Three types of learning
objectives
, ◉ Cognitive Learning Objectives. Answer: Learning objectives that
increase some type of knowledge
◉ Affective Learning Objectives. Answer: learning objectives that
change an attitude, relationship or appreciation
◉ Psychomotor. Answer: learning objectives that build a physical
skill
◉ R - U - A - A- E - C
- Remembering
- Understanding
- Applying
- Analyzing
- Evaluating
- Creating. Answer: Taxonomy of Cognitive Learning Objectives
◉R-R-V-O-C
- Receiving
- Responding
- Valuing
- Organization
