TCI WRITTEN ESSENTIAL KNOWLEDGE
CHECK AND ANSWERS COMPILED 2026.
⫸ active listening. Answer: -helps the child express their thoughts
and feelings
-reduces the defensiveness and opposition
-promotes change
-communicates that we understand and desire to help
-helps children learn ways to self-soothe as we model ways to respond
(co-regulation)
-helps children talk out rather than act out
⫸ nonverbal techniques. Answer: -silence
-facial expression
-eye contact
-tone of voice
⫸ behavior support techniques. Answer: -managing the environment
-prompting
-caring gesture
-hurdle help
-redirection and distraction
-proximity
, -directive statements
-time away
⫸ Encouraging and Eliciting Techniques. Answer: -minimal
encouragements: "oh huh", "go on", "I see",
-door openers: "I'd like to hear more", "tell me more about that"
-closed questions: "do you like your teacher?"
-open questions: "how did you respond?", what happened next?"
⫸ criteria for using directive statements. Answer: -the child has a
trusting relationship with the adult
-the expectation is important enough to risk escalating the situation
-the child has the ability to meet the expectation and has demonstrated
this ability in the past when they were at the same level of arousal
-the child is still in control enough to hear and understand the
statement and respond positively to the request
-the request is made respectfully and calmly
⫸ empathetic response. Answer: connect with the child's experience
-this is really hard for you, isn't it?
-it must be awful to feel like that
-you're having a tough time at the moment, are'nt you?
⫸ summarization. Answer: summing up the feelings and content
CHECK AND ANSWERS COMPILED 2026.
⫸ active listening. Answer: -helps the child express their thoughts
and feelings
-reduces the defensiveness and opposition
-promotes change
-communicates that we understand and desire to help
-helps children learn ways to self-soothe as we model ways to respond
(co-regulation)
-helps children talk out rather than act out
⫸ nonverbal techniques. Answer: -silence
-facial expression
-eye contact
-tone of voice
⫸ behavior support techniques. Answer: -managing the environment
-prompting
-caring gesture
-hurdle help
-redirection and distraction
-proximity
, -directive statements
-time away
⫸ Encouraging and Eliciting Techniques. Answer: -minimal
encouragements: "oh huh", "go on", "I see",
-door openers: "I'd like to hear more", "tell me more about that"
-closed questions: "do you like your teacher?"
-open questions: "how did you respond?", what happened next?"
⫸ criteria for using directive statements. Answer: -the child has a
trusting relationship with the adult
-the expectation is important enough to risk escalating the situation
-the child has the ability to meet the expectation and has demonstrated
this ability in the past when they were at the same level of arousal
-the child is still in control enough to hear and understand the
statement and respond positively to the request
-the request is made respectfully and calmly
⫸ empathetic response. Answer: connect with the child's experience
-this is really hard for you, isn't it?
-it must be awful to feel like that
-you're having a tough time at the moment, are'nt you?
⫸ summarization. Answer: summing up the feelings and content
