HFT 2254-Exam 3-Chps. 6-7 well
answered already passed
Front Office - correct answer ✔✔The department within the hotel responsible for guest
reservations, registration, service and payment.
Front Desk - correct answer ✔✔The area within the hotel used for guest registration and
payment.
FOM - correct answer ✔✔The hotel industry term for a front office manager.
Property Management System (PMS) - correct answer ✔✔The industry term for the
computerized system used to record guest reservations, financial information, and other data
related to the operation of a hotel's front office.
Central Reservations System (CRS) - correct answer ✔✔The industry term for the computerized
program used to record guest room reservations.
Back-up System - correct answer ✔✔Redundant hardware and/or software operated in parallel
to the system it serves. Used in times of failure or power outages, such systems are often
operated on batteries. For example, a back-up system to the hotel's PMS would enable
continued operation even in the event of a power failure.
Night Audit - correct answer ✔✔The process of reviewing for accuracy and completeness the
accounting transaction from one day to conclude, or "close", that day's sales information in
preparation for recording the transactions of the next day.
, Night Auditor - correct answer ✔✔The individual who performs the daily review of all the
financial transactions with hotel guests recorded by the front office.
Folio - correct answer ✔✔Detailed list of a hotel guest's room charges as well as other charges
authorized by the guest or legally imposed by the hotel.
Room Type - correct answer ✔✔Specific configurations of guest rooms. For example, king-sized
bed vs. double-sized bed, or parlor suite vs. standard sleeping room. Commonly abbreviated (K
for king, D for double bed, etc.), reserving of the proper room type is often as important to
guests as whether the hotel, in fact, has a room available for them.
Sell-out - correct answer ✔✔1) A situation in which all available rooms are sold. A hotel, area,
or entire city may, if demand is strong enough, sell out. 2) A period of time in which
management must attempt to optimize ADR.
Historical Data - correct answer ✔✔Information related to the stays of past guests. Collectively,
this information details the history of all past guests.
Guest History - correct answer ✔✔Information related to the past stay(s) of one guest.
Revenue Management (RM) - correct answer ✔✔The process and procedures used to optimize
RevPAR.
Revenue Manager - correct answer ✔✔An individual whose major task consists of forecasting
room demand so that the hotel can maximize RevPAR. In larger hotels, this will be a full-time
position. In a smaller, limited-service property, the general manager or FOM will have this
responsibility.
Rack Rate - correct answer ✔✔The price at which a hotel sell its rooms when no discounts of
any kind are offered to the guest. Often shortened to "rack."
answered already passed
Front Office - correct answer ✔✔The department within the hotel responsible for guest
reservations, registration, service and payment.
Front Desk - correct answer ✔✔The area within the hotel used for guest registration and
payment.
FOM - correct answer ✔✔The hotel industry term for a front office manager.
Property Management System (PMS) - correct answer ✔✔The industry term for the
computerized system used to record guest reservations, financial information, and other data
related to the operation of a hotel's front office.
Central Reservations System (CRS) - correct answer ✔✔The industry term for the computerized
program used to record guest room reservations.
Back-up System - correct answer ✔✔Redundant hardware and/or software operated in parallel
to the system it serves. Used in times of failure or power outages, such systems are often
operated on batteries. For example, a back-up system to the hotel's PMS would enable
continued operation even in the event of a power failure.
Night Audit - correct answer ✔✔The process of reviewing for accuracy and completeness the
accounting transaction from one day to conclude, or "close", that day's sales information in
preparation for recording the transactions of the next day.
, Night Auditor - correct answer ✔✔The individual who performs the daily review of all the
financial transactions with hotel guests recorded by the front office.
Folio - correct answer ✔✔Detailed list of a hotel guest's room charges as well as other charges
authorized by the guest or legally imposed by the hotel.
Room Type - correct answer ✔✔Specific configurations of guest rooms. For example, king-sized
bed vs. double-sized bed, or parlor suite vs. standard sleeping room. Commonly abbreviated (K
for king, D for double bed, etc.), reserving of the proper room type is often as important to
guests as whether the hotel, in fact, has a room available for them.
Sell-out - correct answer ✔✔1) A situation in which all available rooms are sold. A hotel, area,
or entire city may, if demand is strong enough, sell out. 2) A period of time in which
management must attempt to optimize ADR.
Historical Data - correct answer ✔✔Information related to the stays of past guests. Collectively,
this information details the history of all past guests.
Guest History - correct answer ✔✔Information related to the past stay(s) of one guest.
Revenue Management (RM) - correct answer ✔✔The process and procedures used to optimize
RevPAR.
Revenue Manager - correct answer ✔✔An individual whose major task consists of forecasting
room demand so that the hotel can maximize RevPAR. In larger hotels, this will be a full-time
position. In a smaller, limited-service property, the general manager or FOM will have this
responsibility.
Rack Rate - correct answer ✔✔The price at which a hotel sell its rooms when no discounts of
any kind are offered to the guest. Often shortened to "rack."
