Training and Development Chapter 9 Exam
Updated Actual Questions and CORRECT
Answers
Sofitel Hotels - CORRECT ANSWER • Rebranding program to offer unique
experience
• Training program went from hotel to hotel to show how to create a sense of luxury for
employees
• Employees received passports with training stamped
• Significant improvement in guest appreciation and employee detainment
Training and development - CORRECT ANSWER • These are ongoing investments in
the assets of the organization
• Training employees allows for acquiring knowledge and learning skills to use immediately
• Development involves learning that will aid the organization and employee later in their
career
• Rapid changes in technology cause increasing rates of skill obsolescence.
• Must remain competitive by learning latest techniques
• The redesign of work into jobs having broader responsibilities requires employees to
assume more responsibility for their own skills training
• Mergers and acquisitions have increased and require integrating employees.
• Employees are moving from one employer to another
• Globalization of business operations requires managers to acquire knowledge and skills
related to language and cultural differences
Training - CORRECT ANSWER •Involves employees acquiring knowledge and
learning skills that they will be able to use immediately
Development - CORRECT ANSWER •Involves learning that will aid the organization
and employee later in the employees career.
, Learning - CORRECT ANSWER Implies ongoing development and continuously
adding to employees skills acknowledge to meet the challenges the organization faces from
its external environment.
If you focus on learning instead of training you emphasize results rather than process
Rapid changes in technology
Redesign of work into jobs having broader responsibilities requires employees to take
imitative
Mergers and acquisitions have increased requiring integrating employees from one
organization into another
Employees are moving from one employer to another with far more frequency than they did
in the past
Globalization of business operations requires managers to acquire knowledge and skills
related to language and cultural differences.
Strategic challenges for training - CORRECT ANSWER New employees need to
understand rules, policies and procedures
New employee orientation can be daunting.
New hires are inundated with forms.
Coworkers can be critical
Orientation programs teach them about the job the company "onboarding"
Updated Actual Questions and CORRECT
Answers
Sofitel Hotels - CORRECT ANSWER • Rebranding program to offer unique
experience
• Training program went from hotel to hotel to show how to create a sense of luxury for
employees
• Employees received passports with training stamped
• Significant improvement in guest appreciation and employee detainment
Training and development - CORRECT ANSWER • These are ongoing investments in
the assets of the organization
• Training employees allows for acquiring knowledge and learning skills to use immediately
• Development involves learning that will aid the organization and employee later in their
career
• Rapid changes in technology cause increasing rates of skill obsolescence.
• Must remain competitive by learning latest techniques
• The redesign of work into jobs having broader responsibilities requires employees to
assume more responsibility for their own skills training
• Mergers and acquisitions have increased and require integrating employees.
• Employees are moving from one employer to another
• Globalization of business operations requires managers to acquire knowledge and skills
related to language and cultural differences
Training - CORRECT ANSWER •Involves employees acquiring knowledge and
learning skills that they will be able to use immediately
Development - CORRECT ANSWER •Involves learning that will aid the organization
and employee later in the employees career.
, Learning - CORRECT ANSWER Implies ongoing development and continuously
adding to employees skills acknowledge to meet the challenges the organization faces from
its external environment.
If you focus on learning instead of training you emphasize results rather than process
Rapid changes in technology
Redesign of work into jobs having broader responsibilities requires employees to take
imitative
Mergers and acquisitions have increased requiring integrating employees from one
organization into another
Employees are moving from one employer to another with far more frequency than they did
in the past
Globalization of business operations requires managers to acquire knowledge and skills
related to language and cultural differences.
Strategic challenges for training - CORRECT ANSWER New employees need to
understand rules, policies and procedures
New employee orientation can be daunting.
New hires are inundated with forms.
Coworkers can be critical
Orientation programs teach them about the job the company "onboarding"
